Skilful Minds

AUGUST 27, 2009

Tags: Brands Change Management Collaboration Customer Experience Enterprise 2.0

Social Networks 78

Social Networks Collaboration Enterprise 2.0 Social 78

Skilful Minds

MARCH 3, 2010

Tags: Change Management Collaboration Enterprise 2.0

Social Networks 77

Social Networks Social Learning Wiki Collaboration 77

Skilful Minds

MAY 20, 2009

Tags: Brands Change Management Experience Design Innovation brand Customer Experience dev patnaik empathy empathy with customers Golden Rule open empathy organization social business wired to care.

Open 47

Open Social Organization Business 47

Skilful Minds

AUGUST 10, 2009

Tags: Change Management Collaboration Enterprise 2.0

Enterprise 2.0 49

Enterprise 2.0 Social eLearning 2.0 Business 49

Skilful Minds

AUGUST 19, 2009

The current debates at the national level about changing health insurance carry with them an underlying focus on innovation in the design and delivery of [.]. Health care is increasingly gaining attention as an area in which innovation involves informal learning, and many of the other topics that go along with using Web 2.0 to engage people.

Informal Learning 41

Informal Learning Informal Innovation Web 41

Skilful Minds

MARCH 27, 2013

The trade-offs in deciding whether to implement a lingua franca policy are pretty well known. Pressure from other global players such as suppliers, customers, partners, and competitors who increasingly use English is one.

Global 72

Global Collaboration Teams Player 72

Skilful Minds

SEPTEMBER 28, 2011

There is nothing like an exception to the way things are done to highlight the need to increase knowledge sharing, especially if the exception is one instance of a pattern that results in bad experiences for customers. As Jay Cross recently noted, people learning at work rely on social, or informal learning, around 80% of the time.

Social 70

Social Pattern Enterprise Social Learning 70

Skilful Minds

JANUARY 31, 2013

In Social is the plural of personal JP Rangaswami contends that institutional innovation is required to achieve the potential that social software offers organizations in general, and for-profit companies in particular. JP's voice is one of several important contributions to current thinking about innovation.

Innovation 52

Innovation Social Software Design Voice 52

Skilful Minds

APRIL 6, 2009

The topics discussed at Skilful Minds fall in a range of challenges involved in translating strategic business goals, and the complex needs of people, into exceptional experiences, for employees who provide products and services and those who consume them, whether the latter are customers, users, learners, or just plain people.

Custom 61

Custom Attention Services Discussion 61

Skilful Minds

JULY 7, 2009

Shared experience, not just shared information, is fundamental to the social networks underlying collaboration and innovation. Many, if not most, employees don’t only need to get to know one another through reputation systems, like who people tag as possessing expertise.

Social Networks 53

Social Networks Collaboration Social Business 53