Instancy
JANUARY 23, 2011
Traditional eLearning and Online Learning Course Paradigm does not Match Knowledge-Worker Needs. However, end-users (knowledge-workers) are working in a very fast-paced and fast-changing environment and don’t have time to find specific information when they need it from within these eLearning courses.
CLO Magazine
JANUARY 19, 2017
Barger’s interesting, and even somewhat controversial, stance about the company’s customer service crewmembers involves viewing these employees not as service agents, but as knowledge workers. It makes sense. The certification program also has strengthened the Avaya brand globally.
Training Orchestra
MARCH 13, 2018
The problem: The LMS was built around the idea of the internal “knowledge worker” i.e. internal employees who have a desk and office. This isn’t surprising: it emerged in an e-learning and HR centric world, one which has since then become much more complex.
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