Jay Cross

OCTOBER 9, 2015

Right before departure, a general officer decided to fly instead of sail, and we were upgraded to First Class. I learned to eat in the First Class dining room of the S.S. Another military brat and I landed our own cabin. We went to see the movie Run Silent Run Deep four times.

Movie 36

Movie Upgrade Photo Classes 36

Jay Cross

MARCH 29, 2012

Provide the content before class — and use class time to figure out what it means. Singlehandedly, Sal Khan has done more to shake up the traditional notion of schooling than anyone since Horace Mann. Everybody’s thinking about how to flip the equation. That’s when you turn to eLearning for Kids.

eLearning 42

eLearning Classes Lesson Free 42

Jay Cross

JANUARY 11, 2012

The only class of people making money are CEOs, and there’s general agreement that their rewards are obscene and inappropriate. We’re not talking classes and workshops here. Shareholders are receiving a lower return on investment than ever before. Customers are fed up with mediocre service. We can’t go on like this.

Social Networks 68

Social Networks Business Enterprise 2.0 Compliance Training 68

Jay Cross

JUNE 10, 2015

Business class. Business class. All I wanted to do was use Frequent Flier miles to buy tickets from San Francisco to Mallorca to Athens and home from Istanbul. I requested all Lufthansa flights but ended up on United (which I hate) and SAS (which routes through Copenhagen no matter what) except for two short legs.

Attitudes 36

Attitudes Upgrade Classes Coaching 36

Jay Cross

FEBRUARY 24, 2013

IMPORTANT, FREE ONLINE MEETING ON MEGA-CLASSES & BUSINESS. Tell your friends. Tell the boss. Tell your resident futurist. Tell your colleagues. Pass the word. Invite the world. FOR IMMEDIATE RELEASE. _. Thursday, February 27 at 9:30 am Pacific time. Topic: Business+MOOCs. Location: Google+ Hangout on Air internettime.com/mooc/.

Press 56

Press Business Streaming Google 56

Jay Cross

SEPTEMBER 4, 2012

Dear edX student, Earlier today we incorrectly sent you an email regarding 6.002x , one of our current classes. Circuits and Electronics opens at noon GMT tomorrow on edX , and we look forward to seeing you there! The 6.002x Course Team. Uh, take it back. . We made a mistake. Please accept our sincere apologies for the inconvenience.

Trust 50

Trust Classes Teams Open 50

Jay Cross

SEPTEMBER 6, 2012

Among the potential benefits of providing a world-class learning function to workers and throughout the extended enterprise are: Better, more knowledgable customer service. This experiential learning is deeper and more long-lasting than classes. You can’t live without it. Faster response time. Higher morale. Reduced turnover.

Social Networks 57

Social Networks Collaborative Learning Collaboration Wiki 57

Jay Cross

JANUARY 19, 2013

In those days, people took binders to classes, where they underlined and highlighted and highlighted the text. We were naive enough to believe we could capture tacit know-how on sheets of paper in three-ring binders. Even if the main part was already punched, you had to punch the addendum, errata, schedule changes, and so on by yourself.

Classes 40

Classes Change Training Train 40

Jay Cross

JANUARY 15, 2012

” The school is entirely online, has no classes, and measures student performance with open-book, multiple-choice exams. Today’s New York Times tells the story of the MBA program at Frederick Taylor University , an unaccredited business school headquartered in Moraga, California.

Business 50

Business Classes Web Games 50

Jay Cross

OCTOBER 23, 2010

Each faculty member is assessed on criteria including the number of classes that they teach, the tuition that they bring in and research grants that they generate. Other professors are teaching such small classes that their compensation works out to more than $10,000—in a few cases, more than $20,000—per student. The range is striking.

Metrics 44

Metrics Journal Classes Teach 44

Jay Cross

JULY 20, 2012

The six 50-minute classes progress from simple searches to complex. Each class consists of four to six lessons. More, importantly for me, the Google course inspired me to contemplate how corporations can use co-learning to create more loyal customers. Course design.

Search 61

Search Market Course Google 61

Jay Cross

JANUARY 23, 2012

Some are expats living in China and some are university students supplementing what they learn in class. Increasingly, they’re abandoning their desktops and using smartphones and tablets to access Chinese Pod. What made Chinese Pod the leading choice for learning Chinese? For one thing, you can sign up for free.

Podcasts 47

Podcasts Podcaster Podcasting Alternatives 47

Jay Cross

JANUARY 26, 2014

Most of this doesn’t happen in training classes. Or I try something, make a mistake, and say “Whoops, I’m not going to do that again.” Maybe I’m going to read something at night on my own. When I say informal , I mean that the person who is learning is in control of the learning.

Informal 79

Informal Metrics Social Networks Social Network 79

Jay Cross

JULY 12, 2012

Power Searching with Google features: Six 50-minute classes. (The course is informal in that you choose whether or not to participate and when.) The action on Google Groups is mainly posting answers to questions rather than interaction. Interactive activities to practice new skills.

Market 53

Market Custom Strategy Google Wave 53

Jay Cross

MARCH 3, 2015

Wikipedia reports: Because of potentially lethal dietary and drug interactions, monoamine oxidase inhibitors have historically been reserved as a last line of treatment, used only when other classes of antidepressant drugs (for example selective serotonin reuptake inhibitors and tricyclic antidepressants ) have failed. [2]

Cognitive 36

Cognitive Juice Wikipedia Brain 36

Jay Cross

NOVEMBER 17, 2009

70/20/10: 80% of learning takes place outside of class. Thomas Reuters. Charles Jennings. Largest information company in the world. Learning through experience: 70%. Learning from others: 20%. Learning formally: 10%. Think of your major lessons. They weren’t formal, were they?

Case Study 40

Case Study LearnTrends Study Simulations 40

Jay Cross

DECEMBER 12, 2008

I suggested no tenure, no grades, no classes, no departments, campus rotation, and loosely configured multidisciplinary teams focused on solving the world’s problems. Discussion of the future of the university conducted at Online Educa Berlin by Gilly Salmon of the University of Leicester. What should change? I was not alone.

Classes 36

Classes Discussion Problem Change 36

Jay Cross

MARCH 29, 2015

Here’s a summary of the Working Smarter Fieldbook : While learning is ascendant, training is in decline, for workers are embracing self-service learning; they learn in the context of work, not at some training class divorced from work.

Social Networks 36

Social Networks Wiki Summary Social Network Analysis 36

Jay Cross

MARCH 13, 2011

Not that I am giving up on this one: Experience is still a more important teacher in the workplace than classes or workshops. My colleagues at Internet Time Alliance and I have been discussing new models for learning.

Performance Support 72

Performance Support Expertise Internet Behavior 72

Jay Cross

MARCH 2, 2011

First Class. I re-enter the number. I get kicked out of the system. Why am I not surprised? On January 28, I flew United 181 from Boston to San Francisco. I was incensed by the shoddy service. I ask for the email address of the CEO or marketing director. The steward told me “Somebody will get that for you.&# No one did.

Customer Service 43

Customer Service Services Custom Director 43

Jay Cross

MARCH 21, 2015

Students read their homework before class and use the classroom for discussion, not presentation. In the flipped meeting, you focus on making the decision before the bell goes off. Two teachers pioneered the philosophy of flip starting back in 2007. Grades go up, as does retention.

Knowledge Worker 36

Knowledge Worker Examples Sample Problem 36

Jay Cross

DECEMBER 27, 2012

More important for learning outcomes, the time spent in class can be put to more productive use. Both just want to get the job done, but they’re operating in different eras. The disparity creates a power struggle that the workers are destined to win. Flipping Corporate Learning.

Social Networks 51

Social Networks Social Network Virtual World Communities of Practice 51

Jay Cross

MARCH 3, 2012

Think of an event — a workshop, a class, a meeting, or a presentation. It’s a law of nature. There are always three things. Trust me on this. Something always comes before and there’s always an aftermath. All too often, we neglect the Beginning and Next phases.

Photo 58

Photo Conference Google Summary 58

Jay Cross

APRIL 28, 2012

They provide top-down classes and rigid content. Grades that once seemed so important turn out to be meaningless outside of school systems. Nonetheless, most corporate training departments are modeled on schools. They deal with learners who are enrolled. They take attendance, administer tests, and certify participation. The Road Not Taken.

Informal Learning 66

Informal Learning Informal Trust ROI 66

Jay Cross

DECEMBER 1, 2008

Home Speaker Contact internet time alliance Learnstream Resources Internet Time Blog from Jay Cross and Internet Time Group An email of complaint sent to Air India by Jay Cross on April 23, 2007 Air India, Last month I purchased a Business Class ticket from Oakland to London with return to San Francisco. “Is this business class?&#

Classes 36

Classes Issue Services Customer Service 36

Jay Cross

NOVEMBER 28, 2008

Home Speaker Contact internet time alliance Learnstream Resources Internet Time Blog from Jay Cross and Internet Time Group An email of complaint sent to Air India by Jay Cross on April 23, 2007 Air India, Last month I purchased a Business Class ticket from Oakland to London with return to San Francisco. “Is this business class?&#

Classes 36

Classes Services Customer Service Write Blog 36

Jay Cross

NOVEMBER 10, 2014

We flew out on United cattle class. Were we to do this again, we’d save money by making our own arrangements in Budapest. In fact, we’d have opted to book our own flights and just buy the cruise package. As it happened, Viking arranged our flights. I detest United.

Off-shore 45

Off-shore Guide Attitudes Photo 45

Jay Cross

DECEMBER 2, 2010

Imagine if we treated books the same as tech: don’t bring them to class. Of 100 9th graders, only 9 complete bachelor’s degrees. His professorial colleagues say technology is just a slideshow. Faculty members, we find, now tend to be resistant or apathetic in their attitudes toward instructional technology.” Said by Eric Ashby in 1972.

Diversity Training 46

Diversity Training Online Attitudes Photo 46

Jay Cross

APRIL 26, 2010

My class at Harvard Business School has the distinction of being the last not allowed to bring portable calculators to exams. (A Sources of knowhow. A Bomar 4-function calculator cost $99, a sum that kept many of us from acquiring one.) I got through by doing discounted cash now with a slide rule. Everyone has several calculators today.

Mash-up 38

Mash-up Mashups Simulations Brain 38

Jay Cross

MARCH 17, 2013

A few companies are consciously trying to promote standing up: They have instituted walking lunch groups and yoga classes. Obese people sit an average of two and a half hours a day more than thinner people. Timers remind employees to stretch, walk around, and take breaks. Companies are removing tables and chairs from meeting rooms.

Social Networks 40

Social Networks Case Study CLO Social Network 40

Jay Cross

AUGUST 12, 2012

Courses are usually delivered in the same format regardless of the difficulty or breadth of the content, as for instance the 50-minute classes we endured in school and college. Courses are usually formal, in that the curriculum is defined by an outside authority. Some people erroneously equate courses and learning.

Games 66

Games Course Player Webcast 66

Jay Cross

APRIL 9, 2013

BPM will be used both to differentiate (best-in-class) and to standardize (best-practice).” Web Services integrate the enterprise with the outside world, connecting business to business, just as the Web connected consumers to businesses in the last decade. Not on your life.

Business 40

Business Metrics Simulations Firewalls 40

Jay Cross

JULY 31, 2012

Completely free online classes? Rich insights into the state of social media today ROSS DAWSON | TUESDAY, JULY 3, 2012. How Google may turn its Kansas City broadband project into a business DAVID WEINBERGER | FRIDAY, JULY 13, 2012. Coursera.org now offering courses from 16 top colleges TED | WEDNESDAY, JULY 18, 2012.

Google Docs 51

Google Docs Doc Social Networks PKM 51

Jay Cross

OCTOBER 12, 2009

Seasoned employees are not going to flock to classes and workshops; they have work to do. These “pre-hires” can become familiar with the company before signing on. This cuts costly hiring mistakes that hurt both the organization and the new hire.

Camera 45

Camera IBM Doc Site 45

Jay Cross

FEBRUARY 3, 2013

Class at Harvard B-School. Alfred Prufrock were forced to “prepare a face to meet the faces that you meet.” ” Dale Carnegie became a best seller. Outgoing people were winners; shy folks were losers. Cain goes to my alma mater to check the temperament of future captains of industry.

Flash to HTML5 Conversion 46

Flash to HTML5 Conversion Scanning HTML Apple 46

Jay Cross

MARCH 1, 2012

Teach a class; give a test. There are lots of ways to learn things. School is but one of them. You say learning and managers hear schooling. Training mimics school. Get the event over with. Schools rarely validate non-school ways to learn. Learning that takes place outside their walls doesn’t rate grades or gold stars.

Pedagogy 48

Pedagogy Learning Teach Social 48

Jay Cross

APRIL 6, 2009

Now that we’re going to have to pay real money for gasoline and every business process is being second-guessed, business-class air travel is in the cross-hairs. The world is going to go sideways for years to come and probably won’t settle into a new normal in my lifetime. Not a bad idea to get ready for shaky times.

Lesson 36

Lesson Video Virtual World Poll 36