Jay Cross

OCTOBER 12, 2009

CLO Magazine, October 2009. They are temps, specialists, consultants and service providers. Perhaps they work for an outsource provider. Whose Learning Are You Responsible For? by Jay Cross. I encouraged them to address the needs of people who had traditionally been left out of the corporate training agenda.

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Camera IBM Doc Site 45

Jay Cross

DECEMBER 7, 2009

She revealed that 40 percent of CLOs do not tie metrics to business performance; 40 percent or less allocate their budget to support business initiatives; and 70 percent could not provide an example of a great CLO in action, driving performance.

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Social Networks Wiki IBM Metrics 40

Jay Cross

DECEMBER 26, 2008

Customer Learning , CLO magazine, December 2008. Web-based analytics are easily baked into online communities such as this, and Google now provides a service that enables a Web site to compare itself to its peers. Learning is woven into the fabric of every modern business. It’s the way we adapt to change.

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Social Networks Custom Social Network Metrics 36

Jay Cross

DECEMBER 26, 2008

Business Intelligence, CLO magazine, December 2008. of practice provide. For all the talk about networks and knowledge sharing, it appears many organizations aren’t practicing it. How is your enterprise approaching these concepts? learning practices. Company leaders are concerned about surrendering control of learning content.

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Network Communities of Practice Trends Wiki 36

Jay Cross

JANUARY 2, 2010

Provided marketing and distribution advice to half a dozen web 2.0 Clark Quinn and I presented our somewhat disturbing research findings at the CLO Symposium. Last month we selected Charles Jennings to be our CEO; I will serve as Chair. I am really looking forward to working with my esteemed colleagues, who are also great friends.

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LearnTrends Network DevLearn Internet 37

Jay Cross

NOVEMBER 18, 2009

What is distracting CLO's from taking ownership of it? Sandy E: In this context, I think ADDIE simply provides a way to organize and structure the things that we're exploring. KM, TM, etc. Lines are blurred, info is info. Robin Haines: The criticality of learning across the extended enterprise has been an issue for many years.

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LearnTrends Instructional Design ADDIE Social Networks 40

Jay Cross

MARCH 31, 2010

walk-the-talk), and providing reassurance and confidence (I.e., Kevin quotes two respected industry figures, John Cone, the former CLO of Dell Computers, and Pat Crull, CLO of ToysRUs, that hammer home the point. You should share that interest. That is why they pay you. the vision), visibly representing the change (i.e.,

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Metrics CLO SumTotal Pedagogy 46

Jay Cross

NOVEMBER 23, 2011

Feedback also provides the incentive for adopting new practices. This column originally appeared in the December 2011 edition of CLO. Choosing the right feedback to listen to and responding to it is the key to optimizing speed, connections, and intangibles. When a practice is not producing results, it’s time to unlearn it.

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Metrics CLO Music Adoption 67

Jay Cross

MARCH 22, 2011

Just out in the April electronic edition of Chief Learning Officer magazine: Unpredictability, volatility, and information glut are the new normal for twenty-first century CLOs. Here are a few phrases from a CLO survival guide you may find useful. Grappling with blazing-fast change requires a new vocabulary. Still buggy. Pay attention.

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Cognitive Synchronous Performance Support CLO 58

Jay Cross

JULY 17, 2010

CLO magazine. walking the talk), and providing reassurance and confidence (i.e., walking the talk), and providing reassurance and confidence (i.e., Published June 2010. W hen you talk to businesspeople, you must speak as they do. Executives only care about training as it relates to execution. You should share that interest.

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Metrics Organizational Learning CLO Project 48

Jay Cross

NOVEMBER 15, 2010

In layman’s terms, “Internet Time” involves efficiencies inherent to digital transactions that are produced by the virtual reality of one product, one product type, or one service provided to consumers from one virtual cash register residing on one server. We founded a community and named it Internet Time Alliance.

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Internet KM Instant Messaging Skype 47

Jay Cross

JUNE 30, 2008

Effectiveness Column in June 2008 CLO magazine. CLOs know that extracting meaning from growing mountains of information is tougher than ever before. Why don't you provide updates on the Web? Malleability, multimedia, and more. The walls between disciplines are falling. Everything is connected to everything else.

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Streaming MySpace Authoring Movie 36

Jay Cross

DECEMBER 26, 2008

Forever Beta appears in CLO magazine. Opening presentation at CLO Symposium in Orlando. Trios Trump Singletons appears in CLO. Adaptation appears in CLO magazine. Time is all we have (CLO mag). Discussed ROI of Learning at CLO Symposium in San Diego. Internet Inside appears in CLO magazine.

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Social Networks CLO Mash-up Mashups 36

Jay Cross

FEBRUARY 15, 2012

Excerpts from an article by CLO’s Deanna Hartley : Determining Relevance: Tangible vs. Intangible . A focus on formal school or executive education-type learning involving tests, for example, may not provide valuable metrics anyway, Cross said, because grades or test results in school are unrelated to anything outside of school.

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ROI Metrics Examples CLO 54

Jay Cross

AUGUST 2, 2013

CLO magazine. CLOs, whatever you do, don’t paint your classrooms pink! Alter provides examples of “hidden persuaders” lurking in names, labels, symbols, culture, colors, locations, weather, warmth, and the presence of others. Walking into a pink room sapped the energy of difficult prisoners. Police painted holding cells pink.

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Instructional Design ADDIE SAP IBM 67