E-Learning Provocateur

JULY 29, 2013

In terms of supporting the moocers in the organisation, I envisage L&D pro’s undertaking activities such as facilitating communities of practice, setting up buddy programs, and organising external meetups. This will involve an analysis of the curriculum pre-study, and an evaluation of the learning experience post-study.

Diversity Training 267

Diversity Training Blended Learning ROI Classroom 267

E-Learning Provocateur

OCTOBER 6, 2015

I see the future of universities as service providers, plain and simple. Students are customers, and increasing competition, deregulation and even the emergence of MOOCs has shifted power into their hands. If students are customers, by extension so are employers. What about online social education and Communities of Practice?

Blended Learning 100

Blended Learning Scanning Social Networks Instructional Design 100

Matrix

NOVEMBER 1, 2018

When I first started out as a corporate trainer it was very easy for me as I mainly focused on customer service courses and I had been a customer service representative with that particular company for a while. Communities of practice are excellent learning venues.

Communities of Practice 61

Communities of Practice Podcasts Podcaster Podcasting 61

Hurix Digital

APRIL 10, 2023

Although technology is a crucial driver for some of these transformations, digital transformation is more about business transformation as organizations are trying to: Improve efficiency Provide a better customer experience Ease the work of their employees, and so on Why do Digital Transformations Fail?

Digital 40

Digital Virtual Classroom Compliance Training Augmented Reality 40

E-Learning Provocateur

SEPTEMBER 3, 2009

But of course, tweet scanning also falls into the Customer Service portfolio. Twitter is used by many as a loudspeaker to vent their displeasure at bad service. What an opportunity to win new customers! The trick is to keep your tweets customer-centric instead. Active tweeting. Personal applications.

Twitter 198

Twitter Scanning Social Networks Business 198

learnWorlds

NOVEMBER 22, 2021

Some might require a special approach, personal coaching, or even their own custom private course , created for their own specific learning objectives. The integrated social network supports interactions with both the whole community and specific individuals and groups. How the Community Works in LearnWorlds.

Social Networks 116

Social Networks Interactive Learner Create 116

learnWorlds

FEBRUARY 16, 2022

Mobile apps enable us to access exceptional services instantly and without any hassle, anywhere, anytime. Hiring developers to do custom coding or handle specific use cases might be necessary. No-code platforms offer less customization than low-code ones. Vibrant Learning Community. What is low-code? 2 Save Money.

Mobile 98

Mobile LMS Course Docebo 98

CLO Magazine

JANUARY 22, 2013

In addition, high-impact organizations are becoming effective at creating employee networks, connecting novices to experts through expertise directories, and sharing knowledge through communities of practice. They spend less on off-the-shelf content and more on instructor-led content development and delivery services.

Study 82

Study Metrics Blended Learning Ratio 82

The Performance Improvement Blog

DECEMBER 16, 2015

Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. Community of practice – people who share the same interests or responsibilities in an organization come together to learn from each other.

Simulations 100

Simulations Case Study Wiki Performance Support 100

CLO Magazine

JANUARY 5, 2022

During the pandemic, traditional L&D strategies proved inefficient in delivering the same value to the customers. The pandemic also brought “time to market” of new products and services in some industries, such as technology, down to three months. Most organizations adopted new technologies, processes and new ways of doing things.

Metrics 89

Metrics Lesson Performance Support Unison 89

Clark Quinn

FEBRUARY 17, 2010

You can use web services to pull together custom, user-centered portals on top of all this information. And , then, you should also empower communities of practice to create their own portals as well. I use portal as the overarching term as well (also including discussion forums, blogs, profiles…).

Portal 150

Portal Wiki Communities of Practice Site 150

Mindflash

NOVEMBER 13, 2013

Yammer has been a long time Mindflash customer, and they use both Mindflash and Yammer in many of their training programs to create people-to-people interactions. In fact, adult learning theory and communities of practice address the important of social interactions and learning. eLearning Helps Deliver New Content.

Blended Learning 90

Blended Learning Yammer Social Learning Conversation 90

TalentLMS

FEBRUARY 9, 2015

It’s all about customer service, real-time information sharing and inferences drawn from sales forecasts on specific destinations. Studies conducted by World Tourism Organization reveal higher sales incurred by travel agencies with eLearning programs and communities of practice in place.

Diversity Training 40

Diversity Training Blended Learning eLearning Strategy eLearning 40

Jay Cross

NOVEMBER 14, 2012

The underlying concept is that organizations and their people are members of many different types of networks, for example, communities of practice, the company social network, and close-knit collaborative work teams. Harold made a key addition: Work teams collaborate; learning networks cooperate; communities of practice do both.

Organization 84

Organization Social Networks Communities of Practice Sun 84

Clive on Learning

APRIL 29, 2011

The company has 1500 employees based in more than 100 offices across the country, with 600 based at the head office and around 1000 customer-facing. On the other hand, the culture of the bank is still very much one where representatives get out to see customers face-to-face as much as is possible.

Communities of Practice 77

Communities of Practice SharePoint SAP Mentoring 77

Clive on Learning

OCTOBER 28, 2011

The company has 1500 employees based in more than 100 offices across the country, with 600 based at the head office and around 1000 customer-facing. On the other hand, the culture of the bank is still very much one where representatives get out to see customers face-to-face as much as is possible.

Communities of Practice 75

Communities of Practice SharePoint SAP Mentoring 75

Mindflash

MAY 23, 2012

In the book, I tell a story about an interaction I had with a director of customer service, who was my boss, about what she needed from me. ” It has since occurred to me that the director of customer service was not telling me what kind of training she needed for her team, or even that she needed training at all. .”

Enterprise 2.0 91

Enterprise 2.0 Authoring Tools Instructional Design Skills 91

Marcia Conner

SEPTEMBER 30, 2013

When I lead education at PeopleSoft a gazillion years ago, I shared with the head of all customer-facing services a copy of Training Magazine ‘s annual numbers issue, published each November (now their November/December issue ). training expenditures—including payroll and spending on external products and services—fell 6.5

Blended Learning 103

Blended Learning ASTD Budget PeopleSoft 103

Clark Quinn

AUGUST 3, 2009

You’ve got to have the ‘total customer experience’ locked down, and that means optimal execution is just the cost of entry. Thriving is going to require continually introducing improvements: new products, new services.”. SAP’s getting customers to self-help and contribute to new product ideas.”. A: “Heck no! A: “About time.”.

Conversation 113

Conversation Wiki Communities of Practice Social 113

Acorn Labs

JULY 9, 2023

Bad news first: The rate of product, service and technological development isn't likely to slow, which means you need to look inward and figure out how you can keep ahead of your competitors or keep pace. So, consider customer demands, corporate strategy, emerging technologies and any other environmental factors in your answers here.

Effectiveness 52

Effectiveness Assessment Leadership Metrics 52

Acorn Labs

JULY 9, 2023

Bad news first: The rate of product, service and technological development isn't likely to slow, which means you need to look inward and figure out how you can keep ahead of your competitors or keep pace. So, consider customer demands, corporate strategy, emerging technologies and any other environmental factors in your answers here.

Effectiveness 52

Effectiveness Assessment Leadership Metrics 52

Obsidian Learning

NOVEMBER 25, 2019

Employees expect in-house microcontent to be like their experience on Google and YouTube, but customized to the company, and perhaps even their job role. fatality prevention, productivity, reduced environmental impact, first in class service delivery). Everyone’s doing it—or at least that’s how it feels. And expectations are high.

Case Study 84

Case Study Search Photo Forum 84

Training Industry

MAY 30, 2017

These challenges include the transformation of the traditional learning model, the need to be agile and the existence of communities of practice. These changes require us to change our business practice, whether in terms of training, sales, marketing or other areas.

Education 52

Education Blended Learning Pedagogy Virtual World 52

Learning with e's

OCTOBER 10, 2013

Prices are coming down as customer bases rise. The simple ability to seek and locate others through the GPS service on your mobile phone will also allow you to bumpshare content or personal contact details using another app. Will we see a greater emphasis on communities of practice as a result of mobile tools and technologies?

Mobile Learning 81

Mobile Learning Mobile License Creative Commons 81

TalentLMS

AUGUST 31, 2015

What about your Facebook account sharing your last year, same date memories so that you continue to create more memories on the service? For example, you can build interactions from scratch using actions and variables, or you can customize a pre-built interaction from many eLearning templates available for free!

Games 40

Games Social Networks eLearning Templates 40

CLO Magazine

OCTOBER 23, 2012

They can push a troubleshooting tool out to a field service engineer at a client site, while sending a list of current products purchased and recommendations to an account manager at the same site. Ultimately, communities of practice will be able to define and update their own paths to expertise.

Tools 54

Tools Change Pattern Analytics 54

OpenSesame

MAY 3, 2011

By creating a culture and workplace of engagement, collaboration and flexibility, you’re attacking not only the “soft” issues of your employees’ attitudes and feelings about their work but the “concrete” issues of productivity, customer service and ultimately, profit. Tweak, collaborate, revise.

Case Study 52

Case Study Wiki Tips Communities of Practice 52

eFront

FEBRUARY 16, 2015

You even have an effective community-of-practice style conversations under your courses. Think of an old goal in a Customer Service course: “Teach learners all about quality service.” The revised, action-driven goal can be “Teach learners how to increase customer registrations by 20% by Q4 of 2015.”

eLearning Strategy 40

eLearning Strategy eLearning Learning Objects Cognitive 40

Jay Cross

AUGUST 7, 2009

Network connections are replacing rigidity with flexibility, penetrating internal boundaries and silos and obliterating the walls that have separated businesses from their customers. Increasing customer loyalty though learning. Replacing bureaucracy through self-service. Developing more informed marketing partners.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Learnnovators

SEPTEMBER 2, 2015

Berkeley is the birthplace of the cyclotron, California cuisine , and custom coffee roasting in the United States. He distills lessons from cognitive science, social networking, business strategy, futures research, and psychology to boost sales, improve customer service, and spark innovation.

Blended Learning 167

Blended Learning Social Networks Internet Informal Learning 167

Acorn Labs

MARCH 5, 2023

So, and having worked as an analyst for many years, I kind of gradually moved in towards training these analysts and training employees and their professional services firm. And I have been working in that field now for over 15 years, mainly, in consulting environments, professional services environments. And with my plans?

Picture 52

Picture Business Association Learning Management System Metrics 52

Acorn Labs

MARCH 5, 2023

So, and having worked as an analyst for many years, I kind of gradually moved in towards training these analysts and training employees and their professional services firm. And I have been working in that field now for over 15 years, mainly, in consulting environments, professional services environments. And with my plans?

Picture 52

Picture Business Association Learning Management System Metrics 52

Limestone Learning

MARCH 30, 2020

There are tons of free webinars this month to keep you connected with your communities of practice. In this webinar, hosted by Cheryl Lasse, Managing Partner at SkillDirector, and Lesley Roddam, Customer Success Manager at SkillDirector, you’ll learn how to: Create a thriving competency-based learning initiative.

Free 86

Free Brandon Hall Blended Learning Virtual Classroom 86

Janet Clarey

NOVEMBER 20, 2008

This is a full social networking and communities environment, complete with professional networking features (rich user profiles, communities of practice, expertise location, alumni networks, etc.) Cornerstone already offers training for the extended enterprise; this is a logical extension of that practice area.

Cornerstone OnDemand 36

Cornerstone OnDemand OnDemand Cornerstone LMS 36

TalentLMS

APRIL 23, 2015

What tools are needed to develop a learning organization through a strong community of practice? ELearning program development is best explained as a customized learning experience for all stakeholders involved. Your learning management system providers can also customize your landing page according to your preferences.

Diversity Training 40

Diversity Training eLearning Consultant Productivity Product 40

TalentLMS

APRIL 23, 2015

What tools are needed to develop a learning organization through a strong community of practice? ELearning program development is best explained as a customized learning experience for all stakeholders involved. Your learning management system providers can also customize your landing page according to your preferences.

Diversity Training 40

Diversity Training eLearning Consultant Productivity Product 40

Learning with e's

MAY 29, 2013

If you are immersed in technology mediated communication, there are no apparent barriers to membership of your community of practice. It is your virtual community. It is tribal because the global online community exhibits many of the characteristics of traditional, territorial tribal practice.

Global 91

Global Digital Social Networks Social Media 91