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Success Formula for Discussion Forums in Financial Services

Tony Karrer

. - Business Casual , October 29, 2008 Making Intranet Discussion Groups Effective - eLearning Technology , June 15, 2006 Requirement to Social Learning Adoption #2 - Compatibility - Engaged Learning , February 24, 2009 The Holy Trinity: Leadership Framework, Learning 2.0 &

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Change and a Hot Dog

OpenSesame

Use OSQA.net as a free open source tool to build a FAQ, wiki or knowledge-gathering site. Build in a FAQ section to allow newbies to ask questions. Create a focus group on customer service by starting a blog (using Blogger or WordPress ) and asking “Customer Service Experts” in your organization to participate. Need more ideas?

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Summarizing Learn for Yourself

Jay Cross

Back in California, Peter and I met at the Institute for Research on Learning to talk further about informal learning, communities of practice, anthropological research, and learning as engagement.

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Corporate Training

Tony Karrer

You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. If you want outcomes that are comparable or better than what you were getting from instructor-led workshops, you have to do more than just throw things online.

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eLearning is not the answer

Jay Cross

You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. Peer learning, communities of practice, collaboration. eLearning is not a free lunch. Concepts at work in pull learning include: Learning on demand, immediate reinforcement. Holistic, process orientation.

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eLearning is not the answer

Jay Cross

You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. Peer learning, communities of practice, collaboration. eLearning is not a free lunch. Concepts at work in pull learning include: Learning on demand, immediate reinforcement. Holistic, process orientation.

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Come Together

Jay Cross

Communications from one medium are often incompatible with another. Information is not captured for reuse or the building of peer-rated FAQs. For example, bloggers may not communicate well with IM users. Each technology comes with its own logins and conventions. Maintenance becomes a nightmare for central staff.