Jay Cross

FEBRUARY 20, 2009

We thought we could take the instructors out of the learning process and let workers gobble up self-paced (i.e., “don’t expect help from us&# ) lessons on their own. You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. We were wrong.

Compliance Training 38

Compliance Training Corporate eLearning eLearning Simulations 38

Jay Cross

FEBRUARY 20, 2009

We thought we could take the instructors out of the learning process and let workers gobble up self-paced (i.e., “don’t expect help from us&# ) lessons on their own. You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. We were wrong.

Compliance Training 37

Compliance Training Corporate eLearning eLearning Simulations 37

Jay Cross

MAY 30, 2009

Companies should embrace network-supported informal learning because it works better, not because it reduces labor costs. An active community of practice is a different animal from a bottom-up knowledge management network or a corporate news channel. New communities have different requirements than old.

Technology 38

Technology Wiki Metrics CLO 38

Jay Cross

MARCH 19, 2012

Sometimes guilds helped apprentices learn by doing things under the eye of a master, but there weren’t any trainers involved. Consultant and management theorist Dave Snowden has come up with a framework for management practice in complex environments. Snowden’s Cynefin framework has been used in the study of management practice.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

NOVEMBER 15, 2008

Propose lean-and-mean approaches such as peer learning and performance support. Empower communities of practice and project teams. The more communities you start, the better the odds some good ones will survive. Survivors must write new agendas while they still have a desks to write on. Use the downturn to your advantage.

Social Networks 36

Social Networks Metrics Social Network Director 36

Jay Cross

FEBRUARY 17, 2013

Communities of practice. A Community of Practice (CoP) is a social network of people who identify with one another professionally (e.g. Chefs and workers in the kitchen who aspire to be chefs are a community of practice. An effective community of practice is like a beehive.

Diversity Training 51

Diversity Training Social Networks Communities of Practice Forum 51

Jay Cross

NOVEMBER 18, 2009

Moderator (Clark Quinn): @kelly, yes Allison's rightly has been on Perf support for a long time. Jenna Papakalos: Communities of practice belong to training. Moderator (Harold Jarche): ADDIE cannot help develop emergent practices - they're in th efuture, not the past; no best practices to model. Cynan: yeah.

LearnTrends 40

LearnTrends Instructional Design ADDIE Social Networks 40

Jay Cross

MAY 26, 2015

It’s your job to help the system thrive. Helping an experienced person impacts the bottom line immediately. Performance support. Communities of Practice. We support continuous learning, not events. It’s the biggest frame of the big picture. It’s relationships and culture and secret sauce. Peer learning.

Metrics 36

Metrics Compliance Training Social Networks IBM 36

Jay Cross

MARCH 14, 2010

The training director’s objective is to help his sponsors achieve their goals. Business managers set objectives; training directors help achieve them. Here are some things one might add to any training director’s job description: • Supporting the informal learning process. Creating a supportive organizational culture.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

JUNE 20, 2011

In the next session at Overlap, groups of half a dozen people each drew and described an idea where we were looking for help. I received these responses: Design with intentional gaps in the knowledge of the book to encourage high bandwidth communication might be fatal. What format is best for what content (think iPad and smartphone)?

Wiki 52

Wiki Exercise eBook Sun 52

Jay Cross

JUNE 28, 2009

The pressure is constantly on to meet quarter-to-quarter revenue and earnings targets that in turn accentuate the need to take decisions that support achieving those targets. Unpacking them can help us understand how to begin to assess ROII. Increase in Network Size. More analysis by more people. More input from more people.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

JULY 4, 2012

Help us create a unified model. This is an overlay on the model Harold and I have employed when helping organizations work smarter through networks. They can be personal or professional on either side of the firewall (for example, the company football pool or machinists who support Obama’s re-election). The Models.

Organization 67

Organization Social Networks Firewalls Social Network 67

Jay Cross

APRIL 16, 2013

Years ago a start-up commissioned me to write a white paper that would help put them on the map. We discover how to do our jobs through informal learning – observing others, asking the person in the next cubicle, calling the help desk, trial-and-error, and simply working with people in the know. I wrote the paper that follows.

Informal Learning 98

Informal Learning Informal Blended Learning Authoring Tools 98

Jay Cross

JULY 17, 2012

Apologists who had fallen for the lure of computerizing all aspects of learning supplemented eLearning with face-to-face meetings and other forms of support and dubbed it “blended learning.”. This table maps the knows to the infrastructure elements that support them: The “Know”. Supporting Infrastructure. Conversations, network.

Corporate eLearning 71

Corporate eLearning Compliance Training Blended Learning Training 71