Clark Quinn

DECEMBER 29, 2015

If we take the implications of the Coherent Organization to heart, we realize that the components include the work teams, the communities of practice (increasingly I think of it as a community of improvement ), and the broader network. But for resource reasons, I might make it sequential. But where to begin?

Community 100

Community Communities of Practice Diversity Training Performance Support 100

Clark Quinn

JULY 18, 2013

If we find the answer, we should update the resources to help other people find the answer rather than having to rediscover it. When we have an information need, we might need directories to people with various expertise (associated with Communities of Practice, presumably).

Performance Support 178

Performance Support Support Communities of Practice Association 178

Clark Quinn

SEPTEMBER 22, 2022

Yes, technology requires resources, but not as much as collective travel. We want to foster some community. Folks who would find it challenging to arrange travel for whatever reason can attend this event. There’s also the environmental considerations. Also, we’re intending to somewhat front load stuff so that we can adapt.

Conference 223

Conference Design Virtual World Director 223

Clark Quinn

DECEMBER 6, 2011

I will admit that while I talk a constructivist game, I do tend to err too quickly to think about designed resources. In the long term, the communities will take ownership of the paths to competency. the resources can be people, too), but I’m trying to make this scalable. What curricula are being used?

Cognitive 172

Cognitive Communities of Practice Community Pedagogy 172

Clark Quinn

APRIL 2, 2014

So, fourth, to practice what I’m preaching, there should be a community pushing this, creating the answers together. The community will need to be in place by the time the book is shipping. I don’t intend to build a separate community for it on the book site, as there are plenty of places to do this.

Case Study 166

Case Study ASTD Yahoo Examples 166

Clark Quinn

JUNE 14, 2016

From there we move up to the community level. Communities are large, so we need to start having subgroups, and profiles become important. There’s also probably a need to save community-specific resources like documents and job aids, so there may be a portal function as well.

Social Networks 100

Social Networks Tools Skype Google Docs 100

Clark Quinn

DECEMBER 7, 2016

The interesting thing here was the audience picking up on the need to go beyond courses and start looking at resources. Suggestions included making the content editable for collaborative improvements, or using rankings, and scaffolding of improvement through the community. I suggest a hybrid solution, in general.

Issue 100

Issue Learning Strategy eLearning Strategy Strategy 100

Clark Quinn

FEBRUARY 28, 2017

, and we develop relationships through community or find appropriate expertise through recommendations or search. We develop content elements like performance support to support performing in the moment, and learning resources for self-directed learning over time. That’s what I’ve captured here.

Performance Support 100

Performance Support Coaching Mentoring Theory 100

Clark Quinn

MAY 3, 2017

If using the LMS for social around courses (a good thing), how do you handle the handoff to the social tool used for teams and communities? Similarly, should you host non-course resources in the LMS or out in a portal (which is employee-focused, not siloed)? Maybe the courses also make more sense in the portal, tracked with xAPI?

LMS 117

LMS Portal xapi Track 117

Clark Quinn

MAY 20, 2015

Working backwards [], we should decide what portion should be handled by the computer, and what by the person (or team), and then design the resources and then training the humans to use the resources in context to achieve the goals. We similarly want to have the right complements to support the ‘continual innovation’ phase as well.

Cognitive 100

Cognitive Player Communities of Practice Organizational Learning 100

Clark Quinn

AUGUST 26, 2013

We should then figure out what information can be in the world (whether a resource or in other’s heads), and what has to be in the performer’s repertoire. To start, we should be looking at the scope of possible situations, and determine what’s required. We want to design a solution system, not just a course.

Cognitive 162

Cognitive Performance Support Support Performance 162

Clark Quinn

MARCH 29, 2016

And while the community that participates isn’t huge, the learnings and insights are, and percolate through subsequent work, eventually impacting the industry. Still, the fact that the organization provides resources to support them is appreciated, though they get some marketing capital as a return.

Association 100

Association Format Community Twitter 100

Clark Quinn

AUGUST 20, 2012

I propose that when we have a breakdown, ideally we find the answer, either as an information resource, or from a person with the answer. If and when we find the answer, then we should share that so that others don’t have to do the same problem-solving, but can access the resource (or you) in the first step. Are you ready?

Performance Support 187

Performance Support Performance Communities of Practice Picture 187

Clark Quinn

MAY 7, 2010

It occurred to me to think that if someone can decide what goes together to create a course, why shouldn’t the community itself decide? I started thinking about having networks start moving to becoming communities by defining component skills and proposed paths for achieving those skills, and also supporting proposals for other paths.

Blended Learning 157

Blended Learning Community Social Media Network 157

Clark Quinn

JUNE 5, 2012

How about ensuring the availability of tools like blogs, micro-blogs, wikis, discussion forums, media file creating/sharing, and profiles, and helping communities learn to use them? It’s not just producing a course about it, but facilitating a community around these roles. If you don’t know, find out and disseminate it!

Informal 175

Informal Wiki Social Media Micro-Learning 175

Clark Quinn

FEBRUARY 23, 2010

I used it as a recommended resource for the upcoming Foundations Intensive elearning introduction event as part of the Learning Solutions conference. Tony’s been quite active in looking out for new ways technology can serve the elearning community, and it’s nice to be a part of one of his solutions.

eLearning Strategy 160

eLearning Strategy eLearning Search Learning 160

Clark Quinn

OCTOBER 21, 2015

And my thought was that it is therefore clear that any business unit or community of practice that wants to be leading the way needs to be trying things out. In the model of a learning organization, experimentation is clearly listed as a component of concrete learning processes and practices.

Social Networks 100

Social Networks Social Network Communities of Practice Performance Support 100

Clark Quinn

AUGUST 18, 2010

We start with designed activities to generate productive processing, but then we could and should want that learning to extend out into the community, where the fostered understanding can take root and grow. While our individual learning might involve a portal with resources and search engines, our social learning goes beyond this.

Network 167

Network Social Informal Portal 167

Clark Quinn

JULY 29, 2015

Not all the necessary resources are books or even print, and as libraries are now providing video and audio as well as print, and on to computer access to resources beyond the library’s collection, so too can it be about people. This is a really intriguing idea, about libraries becoming a local broker between expertise and needs.

Library 100

Library Internationalization Performance Support Roles 100

Clark Quinn

MARCH 18, 2013

More emphasis can and should be on providing performance resources and facilitating useful interactions rather than creating courses. Think performance support first, and communities of practice, only resorting to courses as a last result. Executives are beginning to hear a message that the old approach is a waste of resources.

Change 196

Change Simulations Performance Support Pedagogy 196

Clark Quinn

MAY 3, 2011

If they can’t perform, then there are knowledge resources, whatever might be helpful, but it’s not like they have to take a course, unless they want to. Certainly, pilots have to perform appropriately, as do surgeons. They are measured by real performance. It’s not about courses.

Compliance 180

Compliance Simulations Portal Classes 180

Clark Quinn

MAY 6, 2010

In a performance ecosystem model, we should have a learner performance-centric view, where courses, communities, resources (e.g. Similarly, tracking performance should cross courses, use of resources, and community actions to look for opportunities to facilitate. Really, performers should have custom portals!

LMS 173

LMS Cognitive Portal Asynchronous 173

Clark Quinn

FEBRUARY 18, 2011

Yes, there’s formal learning, and performance support because you can’t neglect the optimal execution, but there’s also community-building, because you need the continual innovation too. It’s not about more resources (yeah, as if ), but about more sensible allocation of them.

Innovation 167

Innovation Wink Pattern Performance Support 167

Clark Quinn

SEPTEMBER 8, 2009

There’s been such a division between formal and informal; the fight for resources, mindspace, and the ability for people to get their mind around making informal concrete. In natural settings, we learn by being engaged in meaningful tasks, where there’re resources to assist us, and others to help us learn.

Informal 158

Informal Pedagogy Communities of Practice Network 158

Clark Quinn

MAY 31, 2011

I’ve just completed Community Emergency Response Team (CERT) training (except a final live drill in a nearby neighborhood), and I’ve been impressed with the thought that’s gone into the task. To facilitate, they’ve done an impressive job of providing resources to optimize the chances for success.

Performance Support 162

Performance Support Support Performance Emergent 162

Clark Quinn

SEPTEMBER 17, 2009

As many have noted, it’s about moving from a notion of being a builder, handcrafting (or mass-producing) solutions, to being a facilitator, nurturing the community to develop it’s own capabilities. They may need to load, tag, and search on resources. They may need discussion forums, blogs, wikis, and IM.

Wiki 182

Wiki IM IMS Network 182

Clark Quinn

FEBRUARY 17, 2010

If you have hundreds of user communities, you should have hundreds of portals. And , then, you should also empower communities of practice to create their own portals as well. I use portal as the overarching term as well (also including discussion forums, blogs, profiles…).

Portal 150

Portal Wiki Communities of Practice Site 150

Clark Quinn

SEPTEMBER 22, 2008

internal processes on wiki starting to use wikis internally Moving faculty bookmarks to Delicious use wiki for learners to craft definition of 'seamless service' after searching orgs that proclaim to provide seamless service We hope to build wikis that our students can use to share information.

eLearning 2.0 233

eLearning 2.0 Wiki Examples Corporate eLearning 233

Clark Quinn

OCTOBER 25, 2010

If we extend this, communities are, increasingly, similarly curating information. In the case of innovation, where experts are solving new problems, that’s co-creation, but capturing resources around topics and combining them is a combination of curation and creation, co-curation. And, really, they’re co-curating.

Wikipedia 133

Wikipedia Network Web Library 133

Clark Quinn

MARCH 2, 2009

There’ll be flexible customized learning paths, that will not only skill you, but introduce you into the community of practice. They’ll also be looking for opportunities to introduce new tools that can augment the community capabilities, and create new learning, communication, and collaboration channels.

Metrics 100

Metrics Communities of Practice Community Big Question 100

Clark Quinn

DECEMBER 7, 2011

Ideally, it’d just be a rich offering of community-generated resources and people to connect with in the moment, but to get people ready to take advantage of that it might need some initial scaffolding. This isn’t the only path to slow learning. Is this making sense?

Calendar 170

Calendar Toys Stock Learning 170

Clark Quinn

NOVEMBER 20, 2008

My ongoing question has been about transitioning from wrapping social networking around formal learning to being members of communities of practice. So, I could see that the completion of a course augmented with social networking activity could include an introduction to the larger practitioner community.

Social Networks 100

Social Networks Mzinga Jive Social Network 100

Clark Quinn

NOVEMBER 30, 2008

Obvious extensions I would infer from social networking would include wrapping discussion around resources (and, of course, having a way to make the resources accessible from multiple points of view, search, and other features in support of reasonable information architecture). User-generated content can be mined for new courses.

Social Networks 100

Social Networks SharePoint Wiki Portal 100

Clark Quinn

SEPTEMBER 17, 2015

I subsequently taught interface design (aka Human Computer Interaction or HCI) for a number of years (while continuing to research learning technology), and made a practice of advocating the best practices from HCI to the ed tech community. The other one is scoping and budgeting the process.

Agile 100

Agile Metrics Storyboard Collaboration 100

Clark Quinn

DECEMBER 12, 2010

Even without that, however, there are big offerings on the table for informal learning, via access to resources and networks. You also have the opportunity to use the formal social learning as a way to introduce the learners into the communities of practice you can and should be building. Social Formal Learning.

Brain 174

Brain Performance Support Calendar Mobile 174

Clark Quinn

MAY 19, 2010

They’d like to support their mobile workers with smartphones regardless of OS, but when they’re that 1-few person shop, they aren’t going to have the development resources.

Apple 160

Apple Picture Outstart Flash 160

Clark Quinn

MAY 10, 2010

It should provide access to courses when those are relevant, resources/job aids, and eCommunity tools too. The feature list could be identical, and all the features accessible, but I’d rather have it organized around the learner’s communities and tasks rather than courses. But even that’s not the big worry.

LMS 197

LMS Social Networks Social Media vendor 197