Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

Customer Service 75

Customer Service Services Solution Custom 75

OpenSesame

FEBRUARY 4, 2021

Of all the industries struck by the pandemic, customer service was hit especially hard. The customer service industry has drastically changed, with many customers finding themselves frustrated, irritated, and anxious. . Many customers reported that their calls were “difficult.” The big takeaway.

Customer Service 98

Customer Service Services Custom Policies 98

Capytech

APRIL 14, 2021

How to Improve Customer Service with E-Learning. Providing good customer service is critical to business success for almost all companies. Good customer service is not a given, though, and it doesn’t happen by accident. Instead, it requires good customer service skills.

Customer Service 116

Customer Service Services Custom Metrics 116

Learning Pool

MARCH 7, 2023

Las Vegas, NV: The Silver award for ‘Customer Service Success – All Other Industries’ was presented to Learning Pool at the gala evening for the Stevie ® Awards for Sales and Customer Service 2023 at Caesars Palace on Friday 3rd March 2023.

Customer Service 89

Customer Service Services Custom Compliance Training 89

Infopro Learning

JANUARY 20, 2022

Today’s volatile business environment necessitates organizations to continuously train their workforces to maintain their competitive edge and provide exceptional customer service. This article will discuss why custom eLearning development is the right choice for your organization. It encourages collaboration.

Custom eLearning Development 393

Custom eLearning Development eLearning Developer Custom Develop 393

Hurix Digital

SEPTEMBER 25, 2023

When you ask the AI bot what ChatGPT for customer service can do, it generates, “ChatGPT empowers customer support professionals with lightning-fast responses, automated solutions, and data-driven insights, supercharging efficiency.” How is Its Training Relevant for Customer Service Efficiency?

Customer Service 52

Customer Service Services Custom Performance Support 52

Hurix Digital

JANUARY 6, 2023

Whether your business is a progressive small-scale start-up or a fully-fledged developed enterprise, all businesses’ basic foundation is laid down on customer satisfaction. Although delivering well-defined & top-notch quality products and services is a basic establishment for business.

Customer Service 52

Customer Service Custom Services Diversity Training 52

Infopro Learning

NOVEMBER 10, 2022

Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Client-centricity goes beyond just proclaiming that the customer comes first. 5 Ways L&D Leaders Can Create a Customer-Centric Strategy for the Organization.

Consulting 416

Consulting Custom Organization Create 416

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

OCTOBER 26, 2023

If you’re in need of custom WordPress plugins to take your website to the next level in 2023, you’ll want to collaborate with the best plugin development companies in the business. In this article, I’ll introduce you to the 5 top WordPress plugin development companies for 2023.

Companies 52

Companies Develop Portfolio Customer Service 52

Infopro Learning

MARCH 24, 2023

Attracting, recruiting, and developing talent is crucial for retail companies to thrive and stay competitive. This blog will explore the challenges companies face while hiring the best retail employees and the best practices for attracting, recruiting, and developing a strong workforce in the retail industry.

Develop 221

Develop Diversity Training Social Media Social Networks 221

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

ej4 eLearning

DECEMBER 12, 2019

We know it’s more costly to gain a new customer than it is to retain a current one. Customer care, customer relations, or customer service are synonyms for the teams responsible for protecting this part of the business.

Customer Service 98

Customer Service Services Custom Teams 98

Learning Pool

JUNE 6, 2023

We’re delighted to have been named one of Training Industry’s ‘Top Custom Content Development Companies’ for 2023. Recognition as a ‘Top Custom Content Development Company’ is an improvement on our previous position as a ‘Custom Content Development Company to Watch’ which we have held for the previous two years.

Content Developer 79

Content Developer Blended Learning Companies Industry 79

eLearning Industry

APRIL 24, 2021

Your customer service employees already have a lot to contend with. From angry customers to changing company policies that make their work life more difficult. In this article, I share 7 ways that online training can help your customer service staff manage stress in the workplace.

Customer Service 109

Customer Service Services Custom Management 109

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

Customer Service 52

Customer Service Quality Services Custom 52

Learning Pool

MARCH 2, 2022

Globally recognized Learning Pool is thrilled to have achieved success at the 2022 Stevie® Awards for Sales and Customer Service, scooping Gold for ‘Front-line Customer Service Team of the Year – Business Service Industries’. For more than a decade, we’ve retained a customer recommendation rate of 98%.

Customer Service 88

Customer Service Sales Services Custom 88

Learning Pool

NOVEMBER 14, 2022

Learning Pool, the international leader in learning technologies, has been chosen as a ‘Top eLearning Content Development Companies’ by eLearning Industry for 2023. . eLearning Industry was founded in 2012 and is a network-based media and publishing company that facilitates the largest community of eLearning professionals worldwide.

Custom eLearning Development 92

Custom eLearning Development Content Developer Diversity Training Brandon Hall 92

Creativ Technologies

MAY 26, 2021

Customer experience is a crucial issue for companies that focus on training programs for it. This is because the way customer representatives deal with your customers decides their purchase decisions. The customer service training makes sure that employees provide a pleasant service.

Customer Service 52

Customer Service Services Compliance Training Custom 52

Infopro Learning

APRIL 15, 2024

The modern workplace is a whirlwind of change, demanding companies and their employees to adapt and acquire new and relevant skills constantly. Progress Tracking and Module Suggestions: AI chatbots monitor employee progress and suggest additional learning modules based on individual performance, promoting continuous skill development.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

Paradiso

OCTOBER 24, 2023

Call center training software empowers companies to develop and provide essential training to their customer-facing employees. With this call center software, trainers can craft courses tailored to the company’s needs. Agents conveniently access these courses from their workstations.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

eLearning Brothers

JANUARY 5, 2018

Chris Willis, Product Manager for Customizable Courseware, wrote a great article for D2L on developing soft skills for customer service. ” In the article, Chris talks about how customer service reps can use these 5 important soft skills to provide better customer service: Communicating effectively. .”

Customer Service 107

Customer Service Services Skills Custom 107

IT Training Department Blog

APRIL 6, 2023

Growth is a top priority for any company. The most important resource any company has are the employees themselves. Some of those skills are learned on the job or from others, but some of them are learned from training options the company provides. I hope you said learning & development. Of course it is!

Blended Learning 90

Blended Learning Companies Develop Training 90

Hurix Digital

JULY 27, 2020

To be able to achieve that goal, finding the right eLearning content development provider is a must. Here is all you need to know about choosing one whose services and capabilities align perfectly with your training objectives. . How to choose the right eLearning content development service provider?

Custom eLearning Development 52

Custom eLearning Development Content Developer Blended Learning Services 52

IT Training Department Blog

APRIL 6, 2023

Growth is a top priority for any company. The most important resource any company has are the employees themselves. Some of those skills are learned on the job or from others, but some of them are learned from training options the company provides. I hope you said learning & development. Of course it is!

Blended Learning 85

Blended Learning Companies Develop Training 85

eLearning Brothers

JUNE 2, 2017

If you’re reading this, there’s a decent chance that you are part of a business that values customer service and wants to optimize customer interactions, and to that end, might we suggest our new Customer Service course template.

Customer Service 114

Customer Service Courseware Services Custom 114

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Learning Pool

MAY 19, 2022

At Learning Pool, we are thrilled to have appeared on the ‘Custom Content Development Companies to Watch’ list by Training Industry for the second year running. . Discover how we helped Swiss Re develop a bespoke Digital Governance Framework to help safeguard its employees. .

Blended Learning 87

Blended Learning Content Developer Brandon Hall Companies 87

TalentLMS

OCTOBER 10, 2019

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Infopro Learning

NOVEMBER 10, 2022

It helps keep learning leaders on track with their corporate learning and development (L&D) programs. This blog will discuss the need for a strategy for corporate learning and development programs and how L&D leaders can align L&D strategy with the business objectives. Chalk Out Skills And Competencies.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Infopro Learning

DECEMBER 22, 2021

For example, you can train ops employees with customer service representatives or the marketing team. In the same fashion, customer service reps become high-performing universal bankers with a better understanding of the products and services. Facilitate the development of reusable learning content.

Program 419

Program Training Train Learning Objects 419

KnowledgeCity

JANUARY 10, 2024

While it may seem like common sense, many companies are now implementing etiquette training for new hires. Nearly 45% of companies currently provide office etiquette training, and an additional 18% are planning to introduce it by 2024, as revealed in a recent ResumeBuilder report. But what about new office etiquette?

Companies 98

Companies Compliance Training Social Media Training 98

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. However, companies are struggling to adapt to the post-pandemic era.

Adoption 170

Adoption Adopt Performance Support Support 170

Professional Online Learning | ecadema

MAY 10, 2022

There can be lots of benefits of virtual instruction but when it comes to on-the-job training, it is certainly going to be beneficial in the best possible way for the company as well as the skills of the employees. There can be some isolated incidents of poor customer service but they can be worked upon in a better way from time to time.

Customer Service 52

Customer Service Job Services Custom 52

Overnite Software

MAY 29, 2019

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. Top-notch software is important, but customer service is just as important in the SaaS (Software as a Service) business model.

Customer Service 72

Customer Service Services Software Custom 72

Creativ Technologies

JANUARY 4, 2022

Telecom elearning is important for dealers who sell the products of the company like SIM cards etc. They should be aware of the prepaid and postpaid plans to give better deals to customers. Apart from the store dealers, the workers employed by them should also know the latest service plans, etc.

Compliance Training 98

Compliance Training Companies Help eLearning 98

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

Customer Service 98

Customer Service Services Custom Training 98

Ed App

JANUARY 28, 2019

Here are simple ideas for customer service training that can help you address some of the critical skills and behavioural changes you may be seeking. . This may look straightforward and not worth your time, but consider how many times you have been improperly approached or greeted by customer support staff.

Customer Service 40

Customer Service Services Ideas Custom 40