Jay Cross

article thumbnail

Nailed! How managers develop proficiency

Jay Cross

Informal Learning and the Transfer of Learning: How Managers Develop Proficiency. In the light of these findings, companies should harness and leverage informal learning and cultivate the metacognitive abilities of managers, as opposed to increasing spending on formal training programs. Think about how you develop managers.

article thumbnail

50 suggestions for implementing 70-20-10

Jay Cross

As standalone companies realize that they’re really extended enterprises, co-learning with customers and stakeholders becomes important as everyone faces the future together. Members of CoPs develop and share knowledge, values, recommendations and standards. Managers have to learn how to develop their people.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Would you recommend your L&D department?

Jay Cross

I propose that CLOs adopt the Net Promoter Score® methodology developed by Fred Reichheld at Bain & Company and Satmatrix. Loyal customers who talk up a company lower the expense of gaining new customers. If you’re like me, when a company exceeds your expectations, you’re much more likely to come back.

Metrics 79
article thumbnail

Your social wishlist

Jay Cross

Your company will install an in-house social network. Wise Chief Learning Officers are thinking about how social networks will augment learning & development. Harvard Business Review, Forbes, and Fast Company had already told him that brainpower has become the engine of innovation. The only question is how soon.

article thumbnail

I have a dream

Jay Cross

Every company will become a customer company, dealing with us as individuals. 2/3 of all companies feel left out. Salesforce has developed just such a platform, Salesforce1. 135,000 people are attending Salesforce.com’s Dreamforce conference in San Francisco. It’s going to be a 1:1 world. We’re mobile.

Camera 43
article thumbnail

Future of Conferences: Why People Attend

Jay Cross

Develop in their careers, see and be seen. Represent one’s company as a leader. Pick up an award for performance for your company or product. Hunt for a job, add potential hirers and hiring companies to personal network. Participants attend conferences to network and to learn. Socialize with members of their profession.

article thumbnail

Business = service

Jay Cross

To this end, a company with a service orientation cannot be designed and organized around production processes; it must be designed and organized around customers and experiences. This is a complete inversion of the mass-production, mass-marketing paradigm that will be difficult for many companies to adopt. The network era is upon us.