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Lurking is Not a Static State

ID Reflections

Those people derive a lot of value from that community interaction and so does your company since they do not clog up your customer call center. Active lurkers also include those people who may visit a customer support community and find a solution to their problem without contributing to the community. This happens due to various reasons.

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Learning and KM: Separated at birth?

Jay Cross

A social media consumer, HBS professor, MIT research scientist, and author, McAfee focuses on how emergent social software platforms are benefiting enterprises, and how smart organizations and their leaders are making effective use of them to share knowledge, inspire innovation, and enable decision making. —and

KM 38
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SMBs and Social Learning Technologies

Janet Clarey

IT and senior leadership buy-in can be particularly difficult perhaps because it’s easy to find evidence of abuse that can undermine implementing social learning technologies. Social media, in general, is misunderstood in many organizations. information/knowledge workers. How to Save Newspaper Companies , Jake Ludington.

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Why Corporate Training is Broken And How to Fix It

Jay Cross

Training departments are no more at fault than bankrupt companies like Blockbuster Video, Borders, Silicon Graphics, Nortel Networks, Circuit City, Bethlehem Steel, Smith Corona, Polaroid, Wang Labs, or Underwood Typewriters. After the war, big corporations replaced small companies. Collaborative Infrastructure 17. What’s the hurry?