Skilful Minds

OCTOBER 22, 2009

You know social networking is going mainstream when service companies like Roto-Rooter start using it. Tags: Customer Experience Social Networks social media plumbing social media marketing social network social networking.

Social Networks 53

Social Networks Social Network Network Social 53

Skilful Minds

MAY 9, 2013

One insight which I did not discuss is relevant to understanding the changing way teams work together in organizations and, by implication, in a Connected Company. Experience Design Innovation Learning Experience Social Business Design Social Media Social Networks Web 2.0

Social Networks 61

Social Networks Enterprise 2.0 Organization Business 61

Skilful Minds

JULY 15, 2009

The fact of the matter, as Todd Defren tells us, is that we need to begin seriously discussing "how Social Media Thinking will impact the greater whole of the company.". Experience Design social business design social media socialCRM. Customer Experience Enterprise 2.0

Social Networks 80

Social Networks Enterprise 2.0 Social Social Media 80

Skilful Minds

MARCH 29, 2010

Marketing, especially social media marketing, and learning are both essential components of a dialogue strategy for customer experience design and management. A dialogue strategy builds on the assumption that companies learn more from customers when customers learn from them, and doing so benefits both.

Social Networks 49

Social Networks Social Business Social Media 49

Skilful Minds

OCTOBER 20, 2009

Word of mouth communities and networks using social software are increasingly spread over regional, national, and international borders, making them much more important to those who market branded products and services, online and off. empathy empathy with customers engagement Innovation.

Community 69

Community Social Networks Custom eLearning 2.0 69

Skilful Minds

APRIL 20, 2009

Companies must talk-the talk and walk-the-walk for brand strategy. Tags: Customer Communities Customer Experience Experience Design Social Networks social media brand co-creation community Customer Experience Management Cynefin Framework dialogue WOM word of mouth. Even though you may think this is a "Duh!"

Social Media 49

Social Media Social Networks Media Social 49

Skilful Minds

MARCH 27, 2013

A third reason relates to making mergers and acquisitions among global companies smoother in organizational terms. The following discussion looks at some recent research into the way ELF actually affects distributed team members of global companies.

Global 72

Global Collaboration Teams Player 72