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Customer Education: The Complete Guide For Your Business

LearnUpon

Your customer has a problem, and you want to be the solution. Empowers your support team to have higher-impact conversations with customers. How much of your support team’s time is eaten up answering the same simple, arbitrary questions? Do you have a learning management system and/or a customer support centre?

Guide 67
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What Businesses Can Learn From Nonprofits

The Performance Improvement Blog

All are companies that could have benefited from following the practices of well-run nonprofits. Business tends to rely on money to solve problems and achieve goals. Alice Korngold, writing about Lublin’s book for a Fast Company blog , puts it this way: Think about how the employees of BP feel: Ashamed?

Business 167
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Learning is Behaviour Change: why is it often so hard to help it happen?

Performance Learning Productivity

A fascinating article recently published on the Fast Company blog should be required reading for all learning and talent professionals as well as for leaders and managers. In other words, to alter response, performance or whatever aspect of human behaviour we are focused on, and for that alteration to be for the better.

Change 273
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What corporates can learn from the Top 10 Tools for Learning 2012

Jane Hart

A number of organizations have already explored the use of video sharing to support team working, by encouraging team members to create and share videos of company tasks and activities. Millions of blogs are hosted on WordPress.com, which allow any one to find their own voice. 3 - Google Docs/Drive. 8 - PowerPoint.

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Why This? Why Now? “Working Out Loud”

Learning Rebels

At the end of this post, look for a fab WOL support tool! Pick a problem project and ask three questions: 1) Where are you stuck? ” Share what you are working on the company blog and department newsletter. I look forward to reading about what you are doing to “Work Out Loud” this week.

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How to Build an Online Learning Sponsorship Program

WBT Systems

They’re the thought leaders who share their wisdom and advice on their company blog, host webinars, speak at conferences, or participate in online communities. They can help educate people about an issue, provide real-world advice, or show them how to develop and put a skill in practice. But, think about the learner first.

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How your brand affects your learning solution

Growth Engineering

Nightmare scenarios aside though, let’s take a look at how your brand works to support an effective learning solution. Your Brand condenses the company’s values. The problem with facts is that facts are easily forgotten and their potential to make a real difference is greatly reduced.