Trending Sources

Colorful Consulting: Lessons from Larry

Allison Rossett

Today I learned about consulting from a surprising source. This consultant needs a consultant. You wouldn’t hire an evaluation expert to build your performance support tools, would you? decided to seek out a hair color consultant. The receptionist looked stunned that I thought I could just drop by to consult with Larry. While I wait, I think about the essence of consulting. This movement to a more consistently colorful me served up reminders about consulting. There is, however, much more for this consultant to accomplish.

Performance Support Goes to the Oscars

Allison Rossett

Much of mobile training and development is broken. Mobile has much to offer organizations, in general, and training and development units, in particular. How can a retailer use mobile performance support to deliver business impact?  When the customer asked about one celebrity or another, the beauty associates consulted their mobile phones.

Blended Learning and Mobile Performance Support: Ahead of the Curve

Bottom-Line Performance

“We can’t keep thinking of training as a one-time event.” Those of us in the training industry have heard the phrase “forgetting curve” more times than we care to remember, and I’m sure by now we all get the idea. The forgetting curve remains in effect no matter what training techniques we use. higher degree of initial learning.

Are You a Performance Consultant?

Integrated Learnings

Let’s face it – the title “Instructional Designer” comes with a reputation that designing instruction or training is all that we do. We have been placed into a box that can be a real challenge to get out of, especially when it comes to moving into more of a performance consulting type of role. How do we break beyond the barriers that have been placed on us and convince our clients to look beyond training as the only available solution? So…what is Performance Consulting, anyway? Data – This category is all about standards and feedback on performance.

Seven Simple Secrets to Off-the-Shelf Course Success

And for good reason as it has many advantages:  It offers a breadth of course topics, relevant to many, and readily available.  It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning.  OTS courseware relieves overburdened trainers and human resource managers of. training it needs. goals.

Driving Performance with Extended Blend

Living in Learning

Focusing on a new ground zero - If we hope to move beyond potential, we must move beyond where we create it – during training events – whether the event is an exotic blend of ILT/web-based; delivered in a virtual synchronous venue; detached from linearity via the use of MOOCs; or pushed out to mobile devices; or shrunken in size to form micro-learning or bursted in small learning chunks; or whatever other label we attach to it. Whatever flavor of the day training may take; it’s still training.

Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. This thing I have with performance support (PS) is a long-term relationship. My bond with training and development is just as deep.

How to Improve Learning Outcomes With Performance Support

Social Learning

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort. So, managers say they need to be trained again.

Embedded Performer Support [EPS] Implies Intentional Design

Living in Learning

The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem. The design effort I’m suggesting is not just larger in scope, it is involves a level of holistic discovery that is broader than we typically chase after when building training classes/courses.

New research explores the common myths and realities around the 70:20:10 learning model

Supported by. specific support of our ambassadors: Follow @TowardsMaturity @702010pp @corporateelearn and @Docebo on Twitter. training for decades – mainly learning on the job, with some formal training too. using the 70:20:10 model, supporting learning in. Our starting position - performance 8. Supporting through technology 25. 57% 83% Support.

My Library Suggestions for Performance Support & Performance Consulting

Living in Learning

My radicalization around the pursuit of Performance Support and formal Performance Consulting training happened in 2004, and during that time I’ve acquired several books that I consider required reading. I’ve pulled these together on a single page and have each book linked to the associated page at if you would like to read content […]. Continuous Learning

Invisibilizing Workplace Learning

Allison Rossett

What he is promising is to delight the line with training and related services that are more authentic and efficient– and far less bureaucratic. For Embed more learning and performance professionals in the line and bring savvy line people closer to the learning enterprise through temporary assignments, advisory councils, data capture, and online networks and mentoring.

From Workflow Documentation Springs Exemplary Performance

Living in Learning

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. AGILE Discovery & Consulting EPSS Learning @ the Point of Work Performer Support adoption agile. While that sounds like a contradiction in terms, it […]. moment of need deployment enterprise systems EPS implementation simulations

Rant: Is My Boomer Showing?

Living in Learning

Yeah, this is about Performance Support…you expected something different from me? Ain’t happenin’! I’m done filling sandbags to protect the institution of training. 70:20:10 AGILE Discovery & Consulting EPS readiness assessment EPSS Learning @ the Point of Work Performance Support Performer Support Rants & Ramblings embedded performance support EPS performance support performance consultingSorry, but this had to happen sooner than later, and I don’t expect a tidal wave of agreement.a

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

Isn’t there a lot of training out their. training content available but, the vast majority are frustrated by. the lack of transfer back to the job after participating in training. as a result of high performance in pre-management. positions result in ‘accidental’ managers who are ill- equipped to perform successfully in their new role.” training session?

Consultation/Training Needs Analysis checklist

ID Reflections

The Pre-Training/Consultation/Training Needs Analysis checklist could be something like this: 1. Is there a stated training need, i.e., has clear areas of performance gaps been identified by the LoB manager/training department? 5. How is this “improvement in performance” perceived to impact the organization’s bottom line? 6. Can this training requirement be fulfilled by e-learning alone? What is the organization’s current mode of training and how “successful” has it been? What is the nature of the business the organization is in? 2.

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. Guild research: We continue to see a trend to replace more scheduled training (classroom, webinars, etc.) with more on-demand training. Performance Support: complete processes and tasks, make decisions software help (sims, walk-throughs, etc.) Where you are!

Is Our Training Paradigm an Unbeaten Dead Horse?

Living in Learning

Sustained capability…or “competency” if HR-speak is more your style…does not manifest during training regardless of flavor or innovative gyrations we employ. Sustainable workforce performance at the point-of-work is where we need to focus, and point-of-work is not part of, nor within the scope of the training paradigm. 70:20:10 AGILE Discovery & Consulting EPSS MOOCs Performance Support Performer Support Sustained CapabilityIf the rules of engagement have changed, so too should our paradigm.

Finding the Learning & Performance Black Box

Living in Learning

Question: If flawed performance was a jet airliner with a broken engine how far would it fly? And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions.after they find the black box. Discovery & Consulting Learning Readiness Assessment Discovery embedded performer support EPS EPSS performance consulting Answer: All the way to the scene of the crash.

When Are MOOCs Not MOOCs?

Living in Learning

This post this likely to twist a knot in a few knickers, but's what I seem to do these days, so buckle up.this might rip you right out of your training paradigm. Where I get torqued down tight is when corporate Training tries to emulate an academic MOOC with corporate learning content. 70:20:10 AGILE Continuous Learning Data Analytics Discovery & Consulting EPSS Learning Ecosystems Performance analytics Performance Support Sustained Capability xAPI Continuum Ecosystem MOOCs performance support

Intentional Design & the EPS Performance Stack

Living in Learning

AGILE Discovery & Consulting EPSS Performer Support Sustained Capability Technology Enterprise system training EPS intentional design moments of need performance support sustained capability Trolling through my networking groups on LinkedIn yesterday, a post caught my eye where an individual was lamenting how the disjointedness of running disparate systems compromised effective and efficient operations. The suggested solution was a desire for the creation of a unified enterprise platform to eliminate the disparity. lack thereof.

What Blocks Performance Support from Becoming a Strategic Initiative?

Living in Learning

We continue to train with hopes that some form it…some technology enhanced venue of it…some exotic blend of it…is going to produce sustained capability that produces tangible business outcomes. Does training contribute to results? Discovery & Consulting EPSS Learning @ the Point of Work Learning Ecosystems Performer Support Sustained Capability learning @ point of work learning continuum LinkedIn performance support performer supportSure it does, but does it sustain them? No, it cannot.

The Changing Face of Corporate L&D


However, after reviewing our many years of work, we realise today that training in isolation is rarely the RIGHT answer for most performance problems, since performance-related issues could find roots in numerous other aspects in the workplace. Performance Support – The Secret of L&D Success? The result? What are the key trends? What is the future?

Front-End Analysis: Improving Performance

Social Learning

As I am straddling the line between performance improvement and instructional design, I have been mulling over the use of Front-End Analysis and thinking about whether it would apply to the performance problems that we so often see associated with implementing ERP systems. The Human Performance Technology Model. Identify the performance gap. Cause analysis. Evaluation.

Readiness – Set – Go: Pursuing a Sustainable EPS Strategy

Living in Learning

We should strive to effectively position that EPS adoption is a rapidly approaching future that lies beyond the scope and charter of the traditional L&D training paradigm. It gets tough when you open your mouth make a bold statement that “Training does not drive performance – It drives potential!”. 70:20:10 Change Leadership Continuous Learning Data Analytics Discovery & Consulting EPS readiness assessment EPSS Learning Ecosystems Performance Support Performer Support Technology xAPI EPS performance support Readniess assessment Vendor evaluation Vendor selection

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Readiness – Set – Go: Pursuing a Sustainable EPS Strategy

Living in Learning

We should strive to effectively position that EPS adoption is a rapidly approaching future that lies beyond the scope and charter of the traditional L&D training paradigm. It gets tough when you open your mouth make a bold statement that “Training does not drive performance – It drives potential!”. 70:20:10 Change Leadership Continuous Learning Data Analytics Discovery & Consulting EPS readiness assessment EPSS Learning Ecosystems Performance Support Performer Support Technology xAPI EPS performance support Readniess assessment Vendor evaluation Vendor selection

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Are You Performing an Effective Virtual Training Balancing Act?

ATD Learning Technologies

Ability to participate equally (same access to files, tools, visual support, etc.). Editor’s Note: This post is adapted from the Virtual Effectiveness Consulting Blog How often do you hear your virtual meeting break into laughter and you have no idea why? Or, you feel like you're missing part of the conversation because you can't clearly hear everyone who is speaking?

A new framework for supporting learning and performance in the social workplace

Jane Hart

In the new connected workplace, current training, e-learning or blended learning services, which take a top-down, ”command and control” approach to organising and managing “learning” will not be appropriate to support these new ways of working and learning. Click image for full-size version. 1 – Training/Instructional Services. directory-of-learning-performance-tools/.

Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

started this discussion to understand the roles (tacit and explicit) that a learning consultant plays. Sahana Chattopadhyay Senior Consultant at Zensar Technologies What does a Learning Consultant do? What are some of the primary and secondary functions that a business expects from a learning consultant? I am interested in finding out if there are any defined set of tasks that a learning consultant would do to enable organizational learning. But there would still be some baseline tasks that a consultant would do in this respect. Comments (12).

The Evolving Role of E-Learning in Corporate Training


“ When training is done well, doors open, skills develop, and performance excellence yields personal and organizational rewards. What kind of objections (and misconceptions) do we hear about online training? It helps us understand why e-learning is the most effective method to train employees. THE QUOTE: “ The future of e-Learning is wide open! Books. Videos.

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Turn Loose the MOOCs

Living in Learning

Performance Support [PS]. That ain’t training! 70:20:10 AGILE Discovery & Consulting EPSS Learning Ecosystems Learning Readiness Assessment Performer Support Technology Hubs Learning ecosystems MOOCs performance paradigm portals Consider the point of work as the new classroom if you like, but recognizing the application of assets at the point of work represents new kinds of assets…a.k.a. Courses no longer fit. When your hair is on fire there is no time to log into the LMS and take a course on fire safety.

Compliance Training: Doing Something About the Least Popular Training on Earth

Allison Rossett

Compliance training satisfies few who experience it. Not only do we often fritter away this opportunity, I have come to believe that compliance training promotes cynicism about all of workplace learning. convened a panel devoted to improving compliance training at the Corporate Learning Summit conference in Chicago. No more knee jerk compliance training! Meet the panel.

Convergence and the Impact on Our Training Paradigm

Living in Learning

When a Performer confronts a “Do I cut the red wire or the blue wire” moment of need; logging into the LMS and searching for the reference knowledge buried in the "How to Disarm a Chorizo Sausage" eLearning course is not an option…especially when the fully-armed chorizo sausage they''re facing has a ticking timer attached. That ain''t training! AGILE Discovery & Consulting EPSS Learning @ the Point of Work Performer Support Sustained Capability adoption convergence embedded performance suppport EPS optimization sustained capability

Trending in Workplace Learning 2015….

Allison Rossett

Unlike curriculum delivered with a fire hose, individualized programs emerge from performance, assessments, self-assessments, and guidance provided by coaches, supervisors and competency maps. . Robert Mager and Peter Pipe, in the last century, and Marc Rosenberg and Steve Foreman, in this one, urge us to look at each request (better performance appraisals, safer equipment operation, introduction of a new software package) in order to c ustomize systems based on data. also thought about highlighting technology, especially video, all to enable on demand learning and support.

Watch: From Traditional Training To Social Training

WalkMe Training Station

This week I bring you Harold Jarche, is an international consultant and speaker, helping people and businesses understand the new era of digital work. Harold supports organizations in improving performance through social learning and utilizes the experience he gained after serving over 20 years in the Canadian Armed Forces in leadership and training roles.

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EPS Technology & the Bright Shiny Object Syndrome

Living in Learning

The concept of “just-in-time-just-enough-just-for-me”, a phrase I first heard used by Aaron Silver at Training 2013 in Chicago, epitomizes the concept of contextual support. We design Learning for a multi-user audience for consumption during a Training event. Performance Support [PS], on the other hand, is designed intentionally around role-specific, task-centric workflows. AGILE Discovery & Consulting EPSS Learning @ the Point of Work Learning Readiness Assessment Performer Support Agile design EPS performance support

Lipstick on a Training Paradigm – Oink!

Living in Learning

After drinking the performance consulting Kool-Aid it struck me that the L&D focus was incomplete…and it still is…despite myriad Training innovations like MOOCs, micro-learning, mobile learning, virtual learning, and any other exotic blend you can name. No matter how we dressed it up, no matter how much lipstick, it was still Training. Continuous Learning adoption Agile design business impact competency Continuum design methods Ecosystem MOOCs performance supportThe myth continues to live on.

Performance & Development

Clark Quinn

In thinking about L&D needs to shift to accommodate this new day and age, I started thinking from the perspective of why the term Learning & Development (let alone Training & Development) bothered me, and it’s because I believe we need to shift from thinking about learning to think about performance.  My first take was that training and development wasn’t enough.

Is Your Training Effective?

Voice of Clarity

There are many questions you may ask as you design training for your employees: Is it engaging? Donald Kirkpatrick, former president of the American Society for Training & Development (which is now called the Association for Talent Development, or ATD), completed his dissertation some sixty years ago on evaluating course effectiveness. What if my training was not effective?