Trending Sources

Fixing Performance Should Trump Training as a Priority

Living in Learning

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first […].

Blended Learning and Mobile Performance Support: Ahead of the Curve

Bottom-Line Performance

“We can’t keep thinking of training as a one-time event.” Those of us in the training industry have heard the phrase “forgetting curve” more times than we care to remember, and I’m sure by now we all get the idea. The forgetting curve remains in effect no matter what training techniques we use. higher degree of initial learning.

Performance Support Goes to the Oscars

Allison Rossett

Much of mobile training and development is broken. Mobile has much to offer organizations, in general, and training and development units, in particular. How can a retailer use mobile performance support to deliver business impact?  When the customer asked about one celebrity or another, the beauty associates consulted their mobile phones.

Colorful Consulting: Lessons from Larry

Allison Rossett

Today I learned about consulting from a surprising source. This consultant needs a consultant. You wouldn’t hire an evaluation expert to build your performance support tools, would you? decided to seek out a hair color consultant. The receptionist looked stunned that I thought I could just drop by to consult with Larry. While I wait, I think about the essence of consulting. This movement to a more consistently colorful me served up reminders about consulting. There is, however, much more for this consultant to accomplish.

Seven Simple Secrets to Off-the-Shelf Course Success

And for good reason as it has many advantages:  It offers a breadth of course topics, relevant to many, and readily available.  It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning.  OTS courseware relieves overburdened trainers and human resource managers of. training it needs. goals.

Coaching vs. Consulting: Find the Perfect Balance to Get Buy-in and Results

CLO Magazine

Chief learning officers should consult as well as coach stakeholders while partnering with business units to develop learning strategies. But to improve their influence and results they’ll need to clarify the difference between coaching and consulting, and find the right balance for each initiative they lead. Coaching and consulting are not mutually exclusive activities.

How to Improve Learning Outcomes With Performance Support

Social Learning

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort. So, managers say they need to be trained again.

Driving Performance with Extended Blend

Living in Learning

Focusing on a new ground zero - If we hope to move beyond potential, we must move beyond where we create it – during training events – whether the event is an exotic blend of ILT/web-based; delivered in a virtual synchronous venue; detached from linearity via the use of MOOCs; or pushed out to mobile devices; or shrunken in size to form micro-learning or bursted in small learning chunks; or whatever other label we attach to it. Whatever flavor of the day training may take; it’s still training.

Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. This thing I have with performance support (PS) is a long-term relationship. My bond with training and development is just as deep.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

Isn’t there a lot of training out their. training content available but, the vast majority are frustrated by. the lack of transfer back to the job after participating in training. as a result of high performance in pre-management. positions result in ‘accidental’ managers who are ill- equipped to perform successfully in their new role.” training session?

My Library Suggestions for Performance Support & Performance Consulting

Living in Learning

My radicalization around the pursuit of Performance Support and formal Performance Consulting training happened in 2004, and during that time I’ve acquired several books that I consider required reading. I’ve pulled these together on a single page and have each book linked to the associated page at Amazon.com if you would like to read content […]. Continuous Learning

Embedded Performer Support [EPS] Implies Intentional Design

Living in Learning

The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem. The design effort I’m suggesting is not just larger in scope, it is involves a level of holistic discovery that is broader than we typically chase after when building training classes/courses.

Xprtise Announces Consultants on Workflow-based Learning and Support by News Editor

Learning Solutions Magazine

Xprtise announces the launch of a consulting firm with experienced team members focusing on workplace learning solutions, including performance support and adaptive learning designed for the moment of need. Design Strategies Instructional Design Performance Support Training Strategies

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The Changing Face of Corporate L&D

Learnnovators

However, after reviewing our many years of work, we realise today that training in isolation is rarely the RIGHT answer for most performance problems, since performance-related issues could find roots in numerous other aspects in the workplace. Performance Support – The Secret of L&D Success? The result? What are the key trends? What is the future?

The Evolving Role of E-Learning in Corporate Training

Learnnovators

“ When training is done well, doors open, skills develop, and performance excellence yields personal and organizational rewards. What kind of objections (and misconceptions) do we hear about online training? It helps us understand why e-learning is the most effective method to train employees. THE QUOTE: “ The future of e-Learning is wide open! Books. Videos.

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From Workflow Documentation Springs Exemplary Performance

Living in Learning

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. AGILE Discovery & Consulting EPSS Learning @ the Point of Work Performer Support adoption agile. While that sounds like a contradiction in terms, it […]. moment of need deployment enterprise systems EPS implementation simulations

Rant: Is My Boomer Showing?

Living in Learning

Yeah, this is about Performance Support…you expected something different from me? Ain’t happenin’! I’m done filling sandbags to protect the institution of training. 70:20:10 AGILE Discovery & Consulting EPS readiness assessment EPSS Learning @ the Point of Work Performance Support Performer Support Rants & Ramblings embedded performance support EPS performance support performance consultingSorry, but this had to happen sooner than later, and I don’t expect a tidal wave of agreement.a

Invisibilizing Workplace Learning

Allison Rossett

What he is promising is to delight the line with training and related services that are more authentic and efficient– and far less bureaucratic. For Embed more learning and performance professionals in the line and bring savvy line people closer to the learning enterprise through temporary assignments, advisory councils, data capture, and online networks and mentoring.

Is Our Training Paradigm an Unbeaten Dead Horse?

Living in Learning

Sustained capability…or “competency” if HR-speak is more your style…does not manifest during training regardless of flavor or innovative gyrations we employ. Sustainable workforce performance at the point-of-work is where we need to focus, and point-of-work is not part of, nor within the scope of the training paradigm. 70:20:10 AGILE Discovery & Consulting EPSS MOOCs Performance Support Performer Support Sustained CapabilityIf the rules of engagement have changed, so too should our paradigm.

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. Guild research: We continue to see a trend to replace more scheduled training (classroom, webinars, etc.) with more on-demand training. Performance Support: complete processes and tasks, make decisions software help (sims, walk-throughs, etc.) Where you are!

Finding the Learning & Performance Black Box

Living in Learning

Question: If flawed performance was a jet airliner with a broken engine how far would it fly? And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions.after they find the black box. Discovery & Consulting Learning Readiness Assessment Discovery embedded performer support EPS EPSS performance consulting Answer: All the way to the scene of the crash.

Intentional Design & the EPS Performance Stack

Living in Learning

AGILE Discovery & Consulting EPSS Performer Support Sustained Capability Technology Enterprise system training EPS intentional design moments of need performance support sustained capability Trolling through my networking groups on LinkedIn yesterday, a post caught my eye where an individual was lamenting how the disjointedness of running disparate systems compromised effective and efficient operations. The suggested solution was a desire for the creation of a unified enterprise platform to eliminate the disparity. lack thereof.

What Blocks Performance Support from Becoming a Strategic Initiative?

Living in Learning

We continue to train with hopes that some form it…some technology enhanced venue of it…some exotic blend of it…is going to produce sustained capability that produces tangible business outcomes. Does training contribute to results? Discovery & Consulting EPSS Learning @ the Point of Work Learning Ecosystems Performer Support Sustained Capability learning @ point of work learning continuum LinkedIn performance support performer supportSure it does, but does it sustain them? No, it cannot.

The Six Hats Of A Community Manager

Learnnovators

All new platforms — no matter how intuitive it may seem — require some training. What is important to remember perhaps is that designing and creating these training materials is not enough. This could mean creating a Training/Help Center on the platform that can be a one-stop shop for users. Keeping the training materials crisp and to the point is critical.

How Point-of-Work Shapes Effective Change

Living in Learning

The chase is near futile when the perfect opportunity is often deeply buried within the organization's ecosystem, and at times, never to be recognized as a viable option because the PS solution is in a blind spot; a blind spot known as a Training Paradigm. I've decided the chase is too narrow, and it’s not about the PS rabbit, it’s about shaping Change around a Performance Paradigm.maybe performance support is needed.maybe not. After over twelve years of chasing the PS rabbit I have a confession to make.I'm done chasing PS…directly.

How Point-of-Work Shapes Effective Change

Living in Learning

The chase is near futile when the perfect opportunity is often deeply buried within the organization's ecosystem, and at times, never to be recognized as a viable option because the PS solution is in a blind spot; a blind spot known as a Training Paradigm. I've decided the chase is too narrow, and it’s not about the PS rabbit, it’s about shaping Change around a Performance Paradigm.maybe performance support is needed.maybe not. After over twelve years of chasing the PS rabbit I have a confession to make.I'm done chasing PS…directly.

When Are MOOCs Not MOOCs?

Living in Learning

This post this likely to twist a knot in a few knickers, but hey.it's what I seem to do these days, so buckle up.this might rip you right out of your training paradigm. Where I get torqued down tight is when corporate Training tries to emulate an academic MOOC with corporate learning content. 70:20:10 AGILE Continuous Learning Data Analytics Discovery & Consulting EPSS Learning Ecosystems Performance analytics Performance Support Sustained Capability xAPI Continuum Ecosystem MOOCs performance support

Are You Performing an Effective Virtual Training Balancing Act?

ATD Learning Technologies

Ability to participate equally (same access to files, tools, visual support, etc.). Editor’s Note: This post is adapted from the Virtual Effectiveness Consulting Blog How often do you hear your virtual meeting break into laughter and you have no idea why? Or, you feel like you're missing part of the conversation because you can't clearly hear everyone who is speaking?

Turn Loose the MOOCs

Living in Learning

Performance Support [PS]. That ain’t training! 70:20:10 AGILE Discovery & Consulting EPSS Learning Ecosystems Learning Readiness Assessment Performer Support Technology Hubs Learning ecosystems MOOCs performance paradigm portals Consider the point of work as the new classroom if you like, but recognizing the application of assets at the point of work represents new kinds of assets…a.k.a. Courses no longer fit. When your hair is on fire there is no time to log into the LMS and take a course on fire safety.

A new framework for supporting learning and performance in the social workplace

Jane Hart

In the new connected workplace, current training, e-learning or blended learning services, which take a top-down, ”command and control” approach to organising and managing “learning” will not be appropriate to support these new ways of working and learning. Click image for full-size version. 1 – Training/Instructional Services. directory-of-learning-performance-tools/.

Front-End Analysis: Improving Performance

Social Learning

As I am straddling the line between performance improvement and instructional design, I have been mulling over the use of Front-End Analysis and thinking about whether it would apply to the performance problems that we so often see associated with implementing ERP systems. The Human Performance Technology Model. Identify the performance gap. Cause analysis. Evaluation.

Consultation/Training Needs Analysis checklist

ID Reflections

The Pre-Training/Consultation/Training Needs Analysis checklist could be something like this: 1. Is there a stated training need, i.e., has clear areas of performance gaps been identified by the LoB manager/training department? 5. How is this “improvement in performance” perceived to impact the organization’s bottom line? 6. Can this training requirement be fulfilled by e-learning alone? What is the organization’s current mode of training and how “successful” has it been? What is the nature of the business the organization is in? 2.

Convergence and the Impact on Our Training Paradigm

Living in Learning

When a Performer confronts a “Do I cut the red wire or the blue wire” moment of need; logging into the LMS and searching for the reference knowledge buried in the "How to Disarm a Chorizo Sausage" eLearning course is not an option…especially when the fully-armed chorizo sausage they''re facing has a ticking timer attached. That ain''t training! AGILE Discovery & Consulting EPSS Learning @ the Point of Work Performer Support Sustained Capability adoption convergence embedded performance suppport EPS optimization sustained capability

EPS Technology & the Bright Shiny Object Syndrome

Living in Learning

The concept of “just-in-time-just-enough-just-for-me”, a phrase I first heard used by Aaron Silver at Training 2013 in Chicago, epitomizes the concept of contextual support. We design Learning for a multi-user audience for consumption during a Training event. Performance Support [PS], on the other hand, is designed intentionally around role-specific, task-centric workflows. AGILE Discovery & Consulting EPSS Learning @ the Point of Work Learning Readiness Assessment Performer Support Agile design EPS performance support

The Most PROVOCATIVE Shout-Outs From Today’s Learning Innovators

Learnnovators

What they have is a training strategy, and training is no longer enough on its own to support the changing needs of today’s workforce. ” ― Anthony Altieri in his post here. “ All this is really old school stuff. “ Keep training but what we DO during training is to practice what we want our learners to DO when they get back to their jobs.

Lipstick on a Training Paradigm – Oink!

Living in Learning

After drinking the performance consulting Kool-Aid it struck me that the L&D focus was incomplete…and it still is…despite myriad Training innovations like MOOCs, micro-learning, mobile learning, virtual learning, and any other exotic blend you can name. No matter how we dressed it up, no matter how much lipstick, it was still Training. Continuous Learning adoption Agile design business impact competency Continuum design methods Ecosystem MOOCs performance supportThe myth continues to live on.

Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

started this discussion to understand the roles (tacit and explicit) that a learning consultant plays. Sahana Chattopadhyay Senior Consultant at Zensar Technologies What does a Learning Consultant do? What are some of the primary and secondary functions that a business expects from a learning consultant? I am interested in finding out if there are any defined set of tasks that a learning consultant would do to enable organizational learning. But there would still be some baseline tasks that a consultant would do in this respect. Comments (12).

Readiness – Set – Go: Pursuing a Sustainable EPS Strategy

Living in Learning

We should strive to effectively position that EPS adoption is a rapidly approaching future that lies beyond the scope and charter of the traditional L&D training paradigm. It gets tough when you open your mouth make a bold statement that “Training does not drive performance – It drives potential!”. 70:20:10 Change Leadership Continuous Learning Data Analytics Discovery & Consulting EPS readiness assessment EPSS Learning Ecosystems Performance Support Performer Support Technology xAPI EPS performance support Readniess assessment Vendor evaluation Vendor selection

Adopt 24

Readiness – Set – Go: Pursuing a Sustainable EPS Strategy

Living in Learning

We should strive to effectively position that EPS adoption is a rapidly approaching future that lies beyond the scope and charter of the traditional L&D training paradigm. It gets tough when you open your mouth make a bold statement that “Training does not drive performance – It drives potential!”. 70:20:10 Change Leadership Continuous Learning Data Analytics Discovery & Consulting EPS readiness assessment EPSS Learning Ecosystems Performance Support Performer Support Technology xAPI EPS performance support Readniess assessment Vendor evaluation Vendor selection

Adopt 24