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Fixing Performance Should Trump Training as a Priority

Living in Learning

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first […].

Fixing Performance Should Trump Training as a Priority

Living in Learning

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first […].

Blended Learning and Mobile Performance Support: Ahead of the Curve

Bottom-Line Performance

“We can’t keep thinking of training as a one-time event.” Those of us in the training industry have heard the phrase “forgetting curve” more times than we care to remember, and I’m sure by now we all get the idea. The forgetting curve remains in effect no matter what training techniques we use. higher degree of initial learning.

Performance Support Goes to the Oscars

Allison Rossett

Much of mobile training and development is broken. Mobile has much to offer organizations, in general, and training and development units, in particular. How can a retailer use mobile performance support to deliver business impact?  When the customer asked about one celebrity or another, the beauty associates consulted their mobile phones.

Leaving performance reviews behind: Where to start [Guide]

1Making Dynamic Performance. performance and developing employees? performance through their day-in-and- day-out interactions with their teams. when developing performance. did not perform strongly on a project, the. approach to managing performance, how. Performance Management [GUIDE] A shift from traditional performance management systems.

Performance Support & “The Art of War”

Living in Learning

Training tactics are slowly changing. We are still Training. Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability Events are shrinking in size. MOOCs are unhooking linearity as a design concept. Learning is being “bursted” and “microed” in more granular chunks. More video is being embedded. Things are getting more social and collaborative, but the “T” word still seems to be central to the mission.

How to Improve Learning Outcomes With Performance Support

Social Learning

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort. So, managers say they need to be trained again.

Is Training Falling Short? Turn Up the Pain!

Living in Learning

Discovery & Consulting Learning Ecosystems Performance Assessments Performer Support Sustained Capability discovey KPIs learning continuum organizational change management performance consultingI just finished reading an amazing book, “Chase the Lion”, by Mark Batterson, where the focus is largely examining change…personal change to be exact. But the same principles he addresses are very relevant for shifting thinking in an organization. The thinking I firmly believe we need to change is how we attempt to build sustained […].

Coaching vs. Consulting: Find the Perfect Balance to Get Buy-in and Results

CLO Magazine

Chief learning officers should consult as well as coach stakeholders while partnering with business units to develop learning strategies. But to improve their influence and results they’ll need to clarify the difference between coaching and consulting, and find the right balance for each initiative they lead. Coaching and consulting are not mutually exclusive activities.

Seven Simple Secrets to Off-the-Shelf Course Success

And for good reason as it has many advantages:  It offers a breadth of course topics, relevant to many, and readily available.  It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning.  OTS courseware relieves overburdened trainers and human resource managers of. training it needs. goals.

Driving Performance with Extended Blend

Living in Learning

Focusing on a new ground zero - If we hope to move beyond potential, we must move beyond where we create it – during training events – whether the event is an exotic blend of ILT/web-based; delivered in a virtual synchronous venue; detached from linearity via the use of MOOCs; or pushed out to mobile devices; or shrunken in size to form micro-learning or bursted in small learning chunks; or whatever other label we attach to it. Whatever flavor of the day training may take; it’s still training.

Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. This thing I have with performance support (PS) is a long-term relationship. My bond with training and development is just as deep.

Chief Capability Officer (CCO) Seeks a New Home

Living in Learning

Having been in L&D for many years in virtually every role from road warrior sales trainer to multiple leadership positions, I have been an advocate of the premise that Training Drives Performance. After drinking the Kool-Aid of a Performance Paradigm about ten years ago, I have become more convinced than ever that Training Does NOT Drive Performance – It Drives Potential. And why not, it’s promoted in both scope and charter of the typical L&D mission?

Chief Capability Officer (CCO) Seeks a New Home

Living in Learning

Having been in L&D for many years in virtually every role from road warrior sales trainer to multiple leadership positions, I have been an advocate of the premise that Training Drives Performance. After drinking the Kool-Aid of a Performance Paradigm about ten years ago, I have become more convinced than ever that Training Does NOT Drive Performance – It Drives Potential. And why not, it’s promoted in both scope and charter of the typical L&D mission?

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

Isn’t there a lot of training out their. training content available but, the vast majority are frustrated by. the lack of transfer back to the job after participating in training. as a result of high performance in pre-management. positions result in ‘accidental’ managers who are ill- equipped to perform successfully in their new role.” training session?

My Library Suggestions for Performance Support & Performance Consulting

Living in Learning

My radicalization around the pursuit of Performance Support and formal Performance Consulting training happened in 2004, and during that time I’ve acquired several books that I consider required reading. I’ve pulled these together on a single page and have each book linked to the associated page at Amazon.com if you would like to read content […]. Continuous Learning

The Changing Face of Corporate L&D

Learnnovators

However, after reviewing our many years of work, we realise today that training in isolation is rarely the RIGHT answer for most performance problems, since performance-related issues could find roots in numerous other aspects in the workplace. Performance Support – The Secret of L&D Success? The result? What are the key trends? What is the future?

Xprtise Announces Consultants on Workflow-based Learning and Support by News Editor

Learning Solutions Magazine

Xprtise announces the launch of a consulting firm with experienced team members focusing on workplace learning solutions, including performance support and adaptive learning designed for the moment of need. Design Strategies Instructional Design Performance Support Training Strategies

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Embedded Performer Support [EPS] Implies Intentional Design

Living in Learning

The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem. The design effort I’m suggesting is not just larger in scope, it is involves a level of holistic discovery that is broader than we typically chase after when building training classes/courses.

Reduced-In-Force…Bomb Sniffer Looking for a Home

Living in Learning

Will stipulate knowledge acquisition is important, but many years of corporate L&D experience has this dog trained to recognize that training…in and of itself…only drives potential. Convinced that “knowing what to do” is great…but actually “doing it effectively” is the brass ring we all seek, but only manifests at the point-of-work…and that requires chasing a performance paradigm like a big dog.

The Evolving Role of E-Learning in Corporate Training

Learnnovators

“ When training is done well, doors open, skills develop, and performance excellence yields personal and organizational rewards. What kind of objections (and misconceptions) do we hear about online training? It helps us understand why e-learning is the most effective method to train employees. THE QUOTE: “ The future of e-Learning is wide open! Books. Videos.

Roles 73

From Workflow Documentation Springs Exemplary Performance

Living in Learning

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. AGILE Discovery & Consulting EPSS Learning @ the Point of Work Performer Support adoption agile. While that sounds like a contradiction in terms, it […]. moment of need deployment enterprise systems EPS implementation simulations

How to Build a Learning and Innovation Performance Lab

CLO Magazine

The biggest challenges may not be cost, time or talent, but corporate preference for transactional rather than consultative support. Consider these 10 ideas on how to build a performance lab within a learning and development organization: Stay current with the industry. Homepage Top Story - Left Column Performance Management experimentation innovation lab technologies

Rant: Is My Boomer Showing?

Living in Learning

Yeah, this is about Performance Support…you expected something different from me? Ain’t happenin’! I’m done filling sandbags to protect the institution of training. 70:20:10 AGILE Discovery & Consulting EPS readiness assessment EPSS Learning @ the Point of Work Performance Support Performer Support Rants & Ramblings embedded performance support EPS performance support performance consultingSorry, but this had to happen sooner than later, and I don’t expect a tidal wave of agreement.a

Invisibilizing Workplace Learning

Allison Rossett

What he is promising is to delight the line with training and related services that are more authentic and efficient– and far less bureaucratic. For Embed more learning and performance professionals in the line and bring savvy line people closer to the learning enterprise through temporary assignments, advisory councils, data capture, and online networks and mentoring.

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. Guild research: We continue to see a trend to replace more scheduled training (classroom, webinars, etc.) with more on-demand training. Performance Support: complete processes and tasks, make decisions software help (sims, walk-throughs, etc.) Where you are!

Is Our Training Paradigm an Unbeaten Dead Horse?

Living in Learning

Sustained capability…or “competency” if HR-speak is more your style…does not manifest during training regardless of flavor or innovative gyrations we employ. Sustainable workforce performance at the point-of-work is where we need to focus, and point-of-work is not part of, nor within the scope of the training paradigm. 70:20:10 AGILE Discovery & Consulting EPSS MOOCs Performance Support Performer Support Sustained CapabilityIf the rules of engagement have changed, so too should our paradigm.

Finding the Learning & Performance Black Box

Living in Learning

Question: If flawed performance was a jet airliner with a broken engine how far would it fly? And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions.after they find the black box. Discovery & Consulting Learning Readiness Assessment Discovery embedded performer support EPS EPSS performance consulting Answer: All the way to the scene of the crash.

Intentional Design & the EPS Performance Stack

Living in Learning

AGILE Discovery & Consulting EPSS Performer Support Sustained Capability Technology Enterprise system training EPS intentional design moments of need performance support sustained capability Trolling through my networking groups on LinkedIn yesterday, a post caught my eye where an individual was lamenting how the disjointedness of running disparate systems compromised effective and efficient operations. The suggested solution was a desire for the creation of a unified enterprise platform to eliminate the disparity. lack thereof.

What Blocks Performance Support from Becoming a Strategic Initiative?

Living in Learning

We continue to train with hopes that some form it…some technology enhanced venue of it…some exotic blend of it…is going to produce sustained capability that produces tangible business outcomes. Does training contribute to results? Discovery & Consulting EPSS Learning @ the Point of Work Learning Ecosystems Performer Support Sustained Capability learning @ point of work learning continuum LinkedIn performance support performer supportSure it does, but does it sustain them? No, it cannot.

The Six Hats Of A Community Manager

Learnnovators

All new platforms — no matter how intuitive it may seem — require some training. What is important to remember perhaps is that designing and creating these training materials is not enough. This could mean creating a Training/Help Center on the platform that can be a one-stop shop for users. Keeping the training materials crisp and to the point is critical.

When Are MOOCs Not MOOCs?

Living in Learning

This post this likely to twist a knot in a few knickers, but hey.it's what I seem to do these days, so buckle up.this might rip you right out of your training paradigm. Where I get torqued down tight is when corporate Training tries to emulate an academic MOOC with corporate learning content. 70:20:10 AGILE Continuous Learning Data Analytics Discovery & Consulting EPSS Learning Ecosystems Performance analytics Performance Support Sustained Capability xAPI Continuum Ecosystem MOOCs performance support

How Point-of-Work Shapes Effective Change

Living in Learning

The chase is near futile when the perfect opportunity is often deeply buried within the organization's ecosystem, and at times, never to be recognized as a viable option because the PS solution is in a blind spot; a blind spot known as a Training Paradigm. I've decided the chase is too narrow, and it’s not about the PS rabbit, it’s about shaping Change around a Performance Paradigm.maybe performance support is needed.maybe not. After over twelve years of chasing the PS rabbit I have a confession to make.I'm done chasing PS…directly.

How Point-of-Work Shapes Effective Change

Living in Learning

The chase is near futile when the perfect opportunity is often deeply buried within the organization's ecosystem, and at times, never to be recognized as a viable option because the PS solution is in a blind spot; a blind spot known as a Training Paradigm. I've decided the chase is too narrow, and it’s not about the PS rabbit, it’s about shaping Change around a Performance Paradigm.maybe performance support is needed.maybe not. After over twelve years of chasing the PS rabbit I have a confession to make.I'm done chasing PS…directly.

Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

started this discussion to understand the roles (tacit and explicit) that a learning consultant plays. Sahana Chattopadhyay Senior Consultant at Zensar Technologies What does a Learning Consultant do? What are some of the primary and secondary functions that a business expects from a learning consultant? I am interested in finding out if there are any defined set of tasks that a learning consultant would do to enable organizational learning. But there would still be some baseline tasks that a consultant would do in this respect. Comments (12).

Are You Performing an Effective Virtual Training Balancing Act?

ATD Learning Technologies

Ability to participate equally (same access to files, tools, visual support, etc.). Editor’s Note: This post is adapted from the Virtual Effectiveness Consulting Blog How often do you hear your virtual meeting break into laughter and you have no idea why? Or, you feel like you're missing part of the conversation because you can't clearly hear everyone who is speaking?