Clive on Learning

OCTOBER 21, 2011

Once you'd pressed the CDs and mailed them out to paying customers, you did not want to be finding serious bugs. By and large this process is working and no software vendor or customer would want to return to the old system. This is a right first time business. The development of desktop computer software used to be the same.

Content Developer 67

Content Developer Custom Job Develop 67

Clive on Learning

DECEMBER 21, 2011

Reading from a script is not for me Over-engineered for information transfer, under-engineered for learning * Storyline and ZebraZapps: seriously powerful, seriously simple October Portrait of a learning architect: Rob Bartlett Cases in custom content development: tentative suggestion 2 – never regard a job as finished Cases in custom content development: (..)

Blended Learning 68

Blended Learning Big Question Social Media Totara 68

Clive on Learning

MAY 17, 2013

But this may well be the first time that customers – internal and external – are beginning to question the basis of the service offering. First of all, customers cannot any longer afford for their employees to be off-job for protracted periods. Customers are also more aware of the environmental impact of excessive employee travel.

Blended Learning 95

Blended Learning Compliance Training Develop Budget 95

Clive on Learning

JANUARY 31, 2012

Called Vendor Perspectives (slightly ironic as 'vendor' is very much a US expression, where we tend to say 'supplier') the service provides intelligence about available solutions to potential buyers in all the usual product and service categories, including custom content providers, authoring tools, learning management platforms, etc.

vendor 63

vendor elearning vendor Brandon Hall eLearning 63

Clive on Learning

OCTOBER 7, 2013

You will not be nicer to customers, stop eating chocolate or finish your meetings on time just because someone else tells you these things are important. These tasks are principle-based; they rely on the employee’s ability to make sense of the myriad of cause and effect relationships that impact on them in their work.

Blended Learning 83

Blended Learning Blended Ideas Asynchronous 83

Clive on Learning

OCTOBER 28, 2011

The company has 1500 employees based in more than 100 offices across the country, with 600 based at the head office and around 1000 customer-facing. On the other hand, the culture of the bank is still very much one where representatives get out to see customers face-to-face as much as is possible.

Communities of Practice 75

Communities of Practice SharePoint SAP Mentoring 75

Clive on Learning

APRIL 29, 2011

The company has 1500 employees based in more than 100 offices across the country, with 600 based at the head office and around 1000 customer-facing. On the other hand, the culture of the bank is still very much one where representatives get out to see customers face-to-face as much as is possible.

Communities of Practice 77

Communities of Practice SharePoint SAP Mentoring 77

Clive on Learning

JUNE 15, 2011

In other organisations, the learning audience includes partners and customers, and the learning ecosystem expands beyond employees. The other angle on this month's question is the opening up of learning opportunities to suppliers, partners and customers. I have to admit I can't see why there would be any problem here.

Big Question 68

Big Question Social Networks Social Media ASTD 68

Clive on Learning

AUGUST 2, 2011

He leads a small team responsible for designing and developing highly-technical training programmes for IT professionals among both Oracle’s employees and their customers. Customers, particularly end users, are making use of the software simulations for short bursts of highly-focused formal training, as well as for performance support.

Oracle 69

Oracle Wiki Simulations Software Simulation 69

Clive on Learning

JANUARY 12, 2011

First off, it’s worth noting that Saba does not seem to have been suffering like so many of its competitors through the downturn: It gained 113 new customers in 2010, which was a record year. Whether Saba can persuade their customers to do any more than use their products for compliance training is the real challenge.

Saba 69

Saba LMS Blended Learning Compliance Training 69

Clive on Learning

OCTOBER 27, 2010

What you'll hear in this program is how he developed his idea, why he insisted on an imperfect launch, how he got coverage for his new product, and the exact tools he uses to get customers to pay.

Web 68

Web iPad Sales Teach 68

Clive on Learning

MAY 4, 2020

This level of responsiveness can be important in some situations, such as learning to operate a process or to handle customer queries. Many learning activities, including role-plays, simply have to be live. 2 In a live event, you have the potential to get quick answers to your questions and immediate feedback on your performance.

Online Learning 52

Online Learning Online Blended Learning Blended 52

Clive on Learning

DECEMBER 17, 2010

Level 3 e-learning : Highly interactive, possibly including simulations or games, custom interactivity, potentially award-winning. Level 2 e-learning : includes many more practical exercises and a liberal use of multimedia.

Virtual Classroom 85

Virtual Classroom Simulations Slideshare ILT 85

Clive on Learning

NOVEMBER 22, 2012

Our customers don't acknowledge a difference, so why should we? One of the interesting side effects of this is the need to move away from the slide show model and to embrace scrolling pages (see my post on the return of scrolling and why this should not be a cause for concern).

Solution 89

Solution iPad HTML Theory 89

Clive on Learning

JULY 2, 2013

You know: An organisation with a rich diversity of employees will be more effective in addressing the diverse needs of its customers. It would be easy if all you had to do to teach an important general principle was to describe it. Young drivers are more at risk of being involved in a major automobile accident.

Statistics 65

Statistics Case Study Simulations Diversity Training 65

Clive on Learning

DECEMBER 18, 2013

All skills have one important thing in common, which is that they will not develop without lots of practice, ideally with helpful feedback.

Skills 81

Skills Cognitive Blended Learning Performance Support 81

Clive on Learning

AUGUST 7, 2014

You then maintain a dialogue with your customers and make little enhancements as and when ideas and suggestions emerge. Agile development of learning content is a process of successive approximation  getting closer and closer to what is right for the user. Perhaps a difficult concept requires further examples.

Authoring Tools 103

Authoring Tools Agile Movie Website 103

Clive on Learning

MAY 31, 2013

What it implies is more control for l&d''s customers - the employees of an organisation. In this post, I look at the argument for l&d to be flexible. Flexibility is an important element in the vision for a transformed l&d. Adults expect to have control over what they learn, when and where and will increasingly demand it.

Virtual Classroom 86

Virtual Classroom Develop Wikipedia Alternatives 86

Clive on Learning

JULY 22, 2010

When you consider the ubiquity of the iPod and the number of iPhone and MacBook users out there, this is providing Apple with a host of new potential customers for their other products. Surprising was that, for 37% of respondents, the iPad was their first Apple purchase.

iPad 71

iPad Toys iPod Apple 71

Clive on Learning

MARCH 13, 2008

In Beware of the Buyer , Viv Cole makes a vitriolic attack on organisations that ask excessive numbers of developers to pitch for custom/bespoke e-learning contracts. "We We have no intention of crawling over broken glass for the privilege of losing money," he claims for his company Academy Internet.

Consulting 40

Consulting Internet Ideas Custom 40

Clive on Learning

JUNE 29, 2009

It acts as an Articulate plug-in, allowing customers, reviewers and subject-experts to make comments on Articulate projects that are in development or early stages of implementation. I’ve been having a play with this little tool from i3Logic. The comments are stored in a simple database on the server of your choice.

Server 40

Server Articulate Authoring Tagging 40

Clive on Learning

JULY 13, 2010

And vendors often seriously misjudge what the applications for their products will be - they need the collective wisdom of many thousands of customers to come up with ideas that really work. It doesn't matter that the technology is launched as a solution looking for problems.

Problem 65

Problem Scanning Solution Second Life 65

Clive on Learning

MARCH 21, 2012

Try getting past "I absolutely hate computers", "My job would be perfect if only there were no customers", "I would never give a job like that to a woman" or "E-learning is the work of the devil." An attitude is a predisposition, a tendency to think, feel or act in a certain way without reference to the facts of the situation.

Attitudes 88

Attitudes Pedagogy Theory Behavior 88

Clive on Learning

FEBRUARY 3, 2016

You'd like a six-hour e-learning package to train customer service staff to sell over the telephone? If the customer doesn't hear this advice, they will assume that the people in L&D are just the builders, not the architects; and, if no-one seems to be offering their services as architect, they'll take on the task for themselves.

Trust 40

Trust Consulting Learning Theory 40

Clive on Learning

DECEMBER 29, 2011

Retention is key, so a high emphasis is placed within learning centres on ensuring that customers (learners) have appropriate threshold skills. Still, customer satisfaction was 94% and has since improved beyond that. The measure of learndirect’s success is the unit cost per enrolled, completed and successful student.

Screencast 78

Screencast Director Learning Simulations 78

Clive on Learning

SEPTEMBER 23, 2008

Surely most forms of expenditure incurred by an organisation could also be viewed in this way: accounting is an investment in future financial security; customer service is an investment in customer loyalty; marketing is an investment in future sales growth; research and development is an investment in new products; and so on; which means that learning (..)

Unison 40

Unison Training Train Budget 40

Clive on Learning

FEBRUARY 3, 2016

You'd like a six-hour e-learning package to train customer service staff to sell over the telephone? If the customer doesn't hear this advice, they will assume that the people in L&D are just the builders, not the architects; and, if no-one seems to be offering their services as architect, they'll take on the task for themselves.

Trust 36

Trust Consulting Learning Theory 36

Clive on Learning

DECEMBER 18, 2013

All skills have one important thing in common, which is that they will not develop without lots of practice, ideally with helpful feedback.

Skills 40

Skills Cognitive Performance Support Coaching 40

Clive on Learning

JANUARY 20, 2010

That’s shouldn’t be a shock, because customers are not meant to determine the solutions; their job is to specify their needs and then rely on the experts to come up with appropriate solutions. What there isn’t, is a large groundswell of pressure to change methods or media.

Virtual Classroom 70

Virtual Classroom Change ASTD eLearning Guild 70

Clive on Learning

MAY 13, 2010

It will be interesting to see how many customers have a clue how to integrate such a sophisticated package into their management development strategy.

Social 65

Social Suite Poll Social Media 65

Clive on Learning

MAY 21, 2013

It is not up to l&d professionals to decide what is good leadership, what is good customer service or what are appropriate values for the organisation. No organisation ever set up an l&d department so this department could then determine the direction for the organisation.

Develop 81

Develop Assessment Performance Learning 81

Clive on Learning

APRIL 12, 2010

Some 24% of learning content is created as rapid e-learning, compared to 28% for the classroom, 21% more formal in-house e-learning development, 14% off-the-shelf content and 13% custom content developed externally: We don’t know exactly how this pattern has shifted over the years, but 72% of participants did claim that their use of rapid e-learning (..)

Rapid eLearning 70

Rapid eLearning Compliance Training Research Adobe 70

Clive on Learning

MAY 26, 2010

Connie describes how "Rather than placing all the course content online, the program will take place in the classroom, but will provide students with iPads loaded with all required reading material, videos and custom applications." Then I engaged my brain.

iPad 40

iPad Education Offline Brain 40

Clive on Learning

JULY 1, 2007

The first suggestion was a direct hit: "We collaboratively maintain timely content to meet our customer's needs." I was alerted to the Dilbert Mission Statement Generator by Wendy Wickham in turn through Karyn Romeis. I decided to have a go.

Network 40

Network Collaboration Custom Change 40

Clive on Learning

JUNE 25, 2009

You'd like a 6-hour e-learning package to train customer service staff to sell over the telephone? So why, then, do we continue to encounter situations in which line managers tell the guys from l&d exactly what they want in terms of learning interventions, with the expectation that the they'll simply take those instructions and run.

Lecture 68

Lecture Customer Service Podcasts Podcaster 68

Clive on Learning

JUNE 29, 2011

Tiina is currently training manager in the Business Technology Training department at Bupa, an international healthcare group with over 10 million customers in more than 190 countries. She brings a strong level of innovation, creativity and passion for learning using a variety of methodologies.

Blended Learning 70

Blended Learning Virtual Classroom Diversity Training Saba 70

Clive on Learning

MAY 1, 2008

If I'd relied just on meeting my customers' expectations, I may have made more profit in the short term, but I'd have achieved a tiny fraction of what I have done in my career. That's not good enough. What's more important is to do the 'right thing' - to deliver real value in performance terms.

Kirkpatrick 40

Kirkpatrick ROI Evalution Conference 40