Connect Thinking

DECEMBER 7, 2011

Yesterday I was listening to the podcast Duct Tape Marketing , episode entitled If you still think the customer is king (Nov 16, 2011). The interface between organisations and customers (and organisations and staff) are so often not customer-friendly because it’s the technology that is dictating and shaping the relationship.

LMS 111

LMS Learning Management System System Management 111

Connect Thinking

MARCH 1, 2013

I will examine the topic from the perspective of both corporate learners and paying customers. Finally, in this age of web-based applications, mobile devices and personalised platforms, many of today’s learning platforms are simply ugly and awkward, leaving staff and paying customers dismayed. Managing expectations.

Change 142

Change Management Association Learning Management System Wiki 142

Connect Thinking

MARCH 26, 2013

Make sure you have a detailed plan on how data will interface between the LMS and your existing HRIS, and speak with other customers with similar people systems to check how well integration has worked for them. Our LMS doesn’t talk seamlessly with our people database (HRIS): This is a common issue.

LMS 277

LMS Learning Management System System Management 277

Connect Thinking

APRIL 21, 2012

Recently I’ve had the privilege to work with an organisation who is implementing a well known work-based collaboration application for customer data management. The cloud-based application enables real-time customer data entry & retrieval. It features a feed, like a Twitter feed, of new information as data is shared.

Collaboration 111

Collaboration Tools Reputation Twitter 111

Connect Thinking

JANUARY 16, 2013

Finding a large customer base. And, with changes to operating systems, it may mean your e-learning no longer works for some of your clients. Not to mention your content may become redundant due to new legislation and new practices. Once implemented, e-learning requires constant attention. The bottom line; you need a good distribution channel.

Streaming 140

Streaming Diversity Training Develop Instructional Design 140

Connect Thinking

JULY 21, 2012

A Code that welcomes collaboration between client and provider, and provides a process if the customer’s experience is not favourable. I think the industry needs a voluntary Code of Practice that outlines guarantees in quality, confidentiality and copyright.

Compliance Training 180

Compliance Training Agile LMS Confidentiality 180

Connect Thinking

JULY 21, 2012

A Code that welcomes collaboration between client and provider, and provides a process if the customer’s experience is not favourable. I think the industry needs a voluntary Code of Practice that outlines guarantees in quality, confidentiality and copyright.

Compliance Training 180

Compliance Training Agile LMS Confidentiality 180