Dashe & Thomson

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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Four Ways to Utilize Customer Education To Deliver Dynamic Results

Dashe & Thomson

In recent years, customer education and training has become a large part of the learning and development field. Companies are beginning to understand the utility of an educated customer base and are developing training solutions to improve business outcomes.

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Custom vs. Off The Shelf Training: Which Should You Choose?

Dashe & Thomson

Or, is custom training the route to take? You've finally completed your training needs assessment and have discovered your salespeople need training on effective negotiation skills. You're familiar with off the shelf training courses for sales teams and wonder whether general training on sales closing techniques would be suitable.

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Learning & Development for Building Inclusive Leaders

Dashe & Thomson

Organizations everywhere are pushing to adapt to a more diverse workforce, markets, customers, ideas, and talent. One of the most important emerging traits is possessing inclusive leadership skills which is proving to be a critical component of successful, inclusive, and diverse organizations.

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Utilizing Sales Enablement to be Effective for Your Organization

Dashe & Thomson

One of the biggest challenge sales teams face right now is that customer behaviors and needs are rapidly changing. Simply put, sales enablement is the ongoing process of equipping your organization’s sales team with the knowledge, skills, and resources they need to make sales.

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Amp Up Employee Engagement through L&D

Dashe & Thomson

Maybe you are aware of the damage disengaged employees can do to your company by hindering productivity, innovation, and customer experience. Maybe you know there’s a connection between engaged employees and business success, such as higher profits and lower turnover than companies with disengaged employees.

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Leveraging Effective L&D Modes to Improve Organizational Culture and Retention

Dashe & Thomson

Fortunately, this is often due not to the content itself, or general employee stubbornness, but rather poorly designed, deployed, and customized learning courses. That is, many employees dislike training programs not because they dislike development, but because their organizations are failing to provide positive experiences.

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