ID Reflections

MARCH 11, 2019

An organization’s communities today cannot be restricted to its internal employees but would extend to include contractual and contingent workers, partners, vendors and suppliers, and also customers and competitors ? — ? the extended enterprise.

Community 114

Community Organization Social Networks Enterprise 114

ID Reflections

NOVEMBER 9, 2015

Jay Cross There were so many Aha! moments as I journeyed through Jay’s books and thoughts.

Storyboard 100

Storyboard Knowledge Worker Community Instructional Design 100

ID Reflections

MARCH 10, 2014

Learning is not only embedded in the workflow, but new learning is continually extracted from experiences and exchanges with colleagues, customers and the entire value chain.” ( The highlight is mine.

Social Networks 277

Social Networks Micro-Learning Learning Pedagogy 277

ID Reflections

SEPTEMBER 16, 2012

Even as organizations begin to embrace the tools and technology of becoming a social business, exhort their employees to participate and collaborate, urge their customers to share feedback and float job descriptions to hire social media and community managers, it seems worthwhile to reflect on this.

Diversity Training 166

Diversity Training Community Management Culture 166

ID Reflections

AUGUST 13, 2011

My interest in social business expanded beyond the by now well-defined benefits of reduced time to market, increased scope for innovation, customer engagement, and such.

Instructional Design 193

Instructional Design Community Enterprise Instructional 193

ID Reflections

MARCH 9, 2010

Today's workforce need to be kept motivated to deliver their best which culminates in value for the customer. The two passages talk about motivation in a manner that I completely identify with. Today's managers and team leads need to be aware of more than just the "facts and figures" and "deadlines and schedules" of a project.

Knowledge Worker 137

Knowledge Worker Write Blog Collaboration Diversity Training 137

ID Reflections

JULY 5, 2015

Organizations and the corporate world will require deep and fundamental transformations in business practices including leadership, governance, processes, customer orientation, etc. This evolution is heralding far-reaching and yet-unimagined impact in all spheres of life. And this happened around 2000.

Community 100

Community Social Technology Management 100

ID Reflections

MAY 11, 2010

My take: With the increasing availability of informal content via different networks, customers are more connected than ever before. Highlighting the movement from the one:one to one:many and now to the many:many model with the rise of different SoMe platforms, Dave stressed on the importance of the network, of being connected.

ISPI 168

ISPI Skype Social Learning Social 168

ID Reflections

DECEMBER 17, 2014

The loss incurred can go deep and permeate multiple levels from lost talent and credibility to irate customers. Bhaduri quotes stories of rock star CEOs and executives recruited from outside who failed to integrate into the culture and wreaked havoc without intending to.

Case Study 113

Case Study Coaching Culture Assessment 113

ID Reflections

NOVEMBER 25, 2014

Based on the philosophy of diverse expertise, Innocentive offers InnoCentive@Work -- a collaborative SaaS-based innovation management software -- that enables an org to engage diverse innovation communities such as employees, partners, or customers to rapidly generate novel ideas and solve your most pressing problems.

Diversity Training 123

Diversity Training Learner Cognitive Expertise 123

ID Reflections

DECEMBER 18, 2011

The designers and the developers will help to"design" and customize the platform; the vision and the requirementsneed to come from the community manager. It needs customisation to meet the requirements of thebusiness and the users. What does a community manager has to do with this? Isn'tthat the designers' and the developers' job?

Community 175

Community Management Design Search 175

ID Reflections

JUNE 9, 2010

KPI's ,SLA's, Customer sats , error rates etc) 3) Identify Gaps in the performance.if select custom-built courseware, provide post-training support, measure learning effectiveness, create mentoring/coaching frameworks, create frameworks that enable community-driven learning, and create and sustain Communities of Practice.

Consulting 141

Consulting Social Networks LinkedIn Discussion 141

ID Reflections

AUGUST 11, 2009

Once done, the training department proudly ticks this off on their to-do list and waits for different miracles to happen—productivity to increase, quality to improve, turnaround time to lessen, delighted customers to call up…This phase of anticipation is followed by a period of anxious waiting and then disillusion with e-learning per se.

Blended Learning 114

Blended Learning Blended Social Networks Wiki 114

ID Reflections

JULY 15, 2009

Performance Support facilitates all of the above by empowering employees to: – Execute better – Deliver higher quality; thus lesser rework – Demonstrate greater productivity – Improve customer experience – Display confidence by reducing dependencies on others – Reduce time to deliver thus freeing up time for skill building, brainstorming, innovative (..)

Performance Support 100

Performance Support Support Performance Wiki 100

ID Reflections

SEPTEMBER 23, 2010

These “ensure that the right product is delivered at the right time to the right place”, and include – Management, Customer Feedback, Consequences, Expectations and Feedback. Therefore Witthuhn suggests to first address the “Steering Elements”.

Organization 136

Organization Harassment Training Performance Support Mentoring 136

ID Reflections

JANUARY 9, 2010

I spent hours in my room reading, playing with Cat, and listening to music when I was not in Katha-O-Kahini (our bookstore) attending to the customers. But I learned to love solitude, to value privacy, to be thankful for the freedom and the peace. ( To this day, noise agitates me. )

Sun 100

Sun Write Blog PENS Picture 100

ID Reflections

SEPTEMBER 20, 2009

Your followers will love you for it and your customers will respect and trust you for it. And when you goof up in a social media platform, it’s out there for all to see, comment on, criticize. The web has a long memory and spread… If you goof up, say sorry. And with sincerity.

Social Media 140

Social Media Media Social Social Networks 140

ID Reflections

JULY 17, 2009

5) What did we do?

Project 100

Project Learning Objects Analysis Cognitive 100

ID Reflections

JANUARY 25, 2015

A MOOC has the following core components: Content Custom built – The base content of a MOOC can consist of custom-designed content as required by the org and the purpose of the program. To reiterate, whether it’s a video or an e-learning module, the design should ideally follow micro-learning principles.

Diversity Training 100

Diversity Training Design Micro-Learning Theory 100

ID Reflections

FEBRUARY 8, 2015

CUs also help to build strong customer relationships by bringing customer feedback into the programs, and enabling critical skill building like leadership, which is #1 priority for all orgs across all sectors as mentioned above.

Roles 100

Roles Blended Learning Diversity Training SAP 100

ID Reflections

JULY 3, 2014

Probe deeply in this area ) Who are the customers? Here are some possible conversation starters. What are the key business measures / success factors? W hat are the impediments to success at the moment? What do they want? What is the future vision? What are the key skills required according to business to make things work?

Compliance Training 132

Compliance Training Slideshare Conversation Twitter 132

ID Reflections

JANUARY 21, 2014

Learning is not only embedded in the workflow, but new learning is continually extracted from experiences and exchanged with colleagues, customers and the entire value chain.

Outsource 176

Outsource Expertise Learning Policies 176

ID Reflections

JANUARY 6, 2016

Before I delve into some of the characteristics of uberization that we can extrapolate to workplace learning, here’s a few guidelines to keep in mind wrt expectations from L&D.

Organizational Learning 100

Organizational Learning Course Scanning Community 100

ID Reflections

MARCH 7, 2014

I will skip the use cases for now and stick to a more generic discussion of how MOOCs can be designed to facilitate workplace performance, just-in-time learning, and collaboration.

Micro-Learning 192

Micro-Learning Lecture Module Virtual World 192

ID Reflections

MAY 17, 2010

In working with our customers, we discovered that they were trying to address a number of learning requirements, most notably formal learning, informal learning and performance support. I have quoted from the article to illustrate the stance they are adopting.

Enterprise 2.0 104

Enterprise 2.0 Cognitive Collaboration Enterprise 104

ID Reflections

JUNE 26, 2014

Courses are either bought off-the shelf or custom built. MOOCs do not always require custom-built content to set up unless the need is very specific. I believe MOOCs and CoPs are going to have strong bonds going forward.

Diversity Training 271

Diversity Training OCW Online Course 271

ID Reflections

AUGUST 31, 2016

From Telling to Listening: The corporate world so far has thrived on telling its internal employees and its customers what to do, what to buy, and how to be. They became completely irrelevant and failed to deliver what customers -- both outside and inside -- were clamoring for. They caved in and vanished. They had listened!

Emergent 100

Emergent Scuttle Streaming Policies 100

ID Reflections

JANUARY 19, 2015

Corporate MOOCs can also include custom-built content if the topic requires it. ** This also implies that an organization consisting of 50 employees may not need customized MOOCs. A set of videos accompanied by some reference links to blogs and articles, recommended books, podcasts, etc., can be put together to design a “program”.

Blended Learning 100

Blended Learning Compliance Training Synchronous Forum 100

ID Reflections

APRIL 27, 2015

Social Business means that every department, from HR to marketing to product development to customer service to sales, uses social media the way it uses any other tool and channel to do its job. The following excerpt from his blog summarizes it beautifully: A Social Business isn't a company that just has a Facebook page and a Twitter account.

Social Learning 100

Social Learning Social Social Networks Strategy 100

ID Reflections

SEPTEMBER 23, 2014

MOOCs, empowered by the principles of Connectivism, came into being to leverage the power of ubiquitous connectivity, the collaborative capacity, and to offer individuals a way to customize their own learning experience through participation, sharing and peer-to-peer learning.

Diversity Training 105

Diversity Training Innovation Cognitive Community 105

ID Reflections

AUGUST 7, 2015

This diagram, by putting in perspective the characteristics of a workplace of the 21st Century, acts as a trigger to define certain qualities that everyone (employees, leaders, managers, partners, customers, and all other stakeholders) need to inculcate today. And these characteristics are what we term as "digital mindset".

Digital 100

Digital Cognitive Cyber Security Training Diversity Training 100