Learning Rebels

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Community-Based Learning for stronger learning connections

Learning Rebels

Enhancing Customer Service Skills: A customer service excellence community solves the ongoing challenge of delivering top-tier customer support. It serves as a platform for customer service representatives to share successful strategies, troubleshoot common issues, and continuously refine their approach to customer interactions.

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Here’s What Really Matters in Productivity Tools

Learning Rebels

Customer support: Access reliable and responsive support when needed. Perfect for tracking billable hours for customized training sessions or consulting work. Bonus points: Security and privacy: Ensure your data is protected with robust security features. Don’t get caught up in the hype!

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Learning: Playing the Blame Game

Learning Rebels

We have a customer, and the customer is the Learner. So the next time you reach for your deck of excuses as to why a learning initiative isn’t working, before you blame your customer for your product failure – I ask you take a long moment and reflect on the real reason for failure. Call your customers, talk to them.

Games 249
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It’s All About the Brand, ‘Bout the Brand…

Learning Rebels

This is when your customer internally asks: “Why should I buy into this product, concept or idea?” Branding is about communicating to your customer – and do not for one second let your eye leave the prize. The people within your organization are the customer. We need to think like marketers. Branding = Simple.

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Go Make Something Happen!

Learning Rebels

Then, there is a time for just getting stuff done; because our end users, our customers – need us to get off our analysis paralysis butts. Ours is unique in the way, that if we don’t get it done, our customers will find a way to get it done themselves. Don’t get me wrong. There is a time for perfect. Without us.

Emergent 100
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Putting Trust First

Learning Rebels

In essence, this talk was centered around customer service and the importance of trust and how our actions, more than our words, project trust on the people around us. Here is the original post. talk about a blast from the past, the managers “camp” Jennifer is referring to, took place at least 9/10 years ago.

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5 Reasons I’m Geeky about Learning Design!

Learning Rebels

Example: A company swore to me their employees needed customer service training – after a bit of digging…you can guess the answer. The employees weren’t letting the customer down, it was the process. The discovery process can be amazing and revealing. Training wasn’t the solution. Very interesting.

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