Learning Visions

MAY 7, 2014

At Starbucks, they aim to get customers in and out in three minutes. The cue = after the customer gives me their order and name, I announce their order and name out loud. That''s their customer snapshot score. The reward = they send in mystery shoppers who check how stores are doing with their three minute goal.

Behavior 175

Behavior Change Design Cognitive 175

Learning Visions

OCTOBER 23, 2013

Stakeholders, employees, customers -- the three buckets of people you need to focus on. Stakeholders might care about money, employees about coming into work every day and liking the culture, and customers getting good service (for example). For most orgs, the metrics that matter: are we fast, cheap, good? Who do you really value?

Metrics 154

Metrics DevLearn Analysis eLearning Guild 154

Learning Visions

APRIL 12, 2016

Every year at Kineo, we interview a group of our customers – taking a slice of the market and sharing those insights back with you. This year’s Learning Insights 2015 report, has loads of nuggets. But rather than recap them all here, I want to dig into the one that I’ve been thinking the most about, which was our very first question.

Social Media 100

Social Media Engineering Search Learning 100

Learning Visions

MAY 7, 2014

Your customer says "we need better leadership training because we need stronger leaders".so Pilot Case They had inconsistency in customer service experiences across their different call centers. So they watched their customer complaints and they were going down. so you, the training consultant, ask questions to dig deeper.

Evalution 157

Evalution Effectiveness Case Study Kirkpatrick 157

Learning Visions

JANUARY 27, 2012

www.useablelearning.com Learner experience design: overlap between user experience design (uxd) and instructional design User experience design – how Amazon makes sure that customers can buy a book. – Julie wrote the book: Design for How People Learn. as long as someone can get to the end of the process, it’s a success.

Cognitive 172

Cognitive Learner Design WebEx 172

Learning Visions

MARCH 3, 2011

Why it's a custom distribution of Moodle, specifically geared the corporate sector with learning plans, detailed reporting and classroom management, among other useful features. Totara is now available for your hands-on demoing pleasure. What is Totara? And did I mention that it's open source?

Totara 154

Totara Open Source Moodle LMS 154

Learning Visions

FEBRUARY 25, 2010

Cost (55%) Avoiding vendor lock-in (40%) Ability to customize (70%) License flexibility (35%) Other (20%)? Employees (60%) Customers (30%) Partners/Resellers (5%) Consumers/Public (5%) Other (5%) Michael Korcuska – big picture issues with open source LMS. This pressure on support vendors works in the customers favor.

Open Source 150

Open Source Director Open Conversation 150

Learning Visions

JANUARY 27, 2009

When you design learning interventions, are you trying to create better learning or are you just taking the customers order and delivering what they asked for? At times our customers are pleased, and often surprised, with the results. So far, weve been order-taking and making minimal suggestions to the customers. Kia ora Cammy!

Instructional Design 100

Instructional Design Moodle eLearning Guild ASTD 100

Learning Visions

JANUARY 30, 2013

Manifesto (www.agilemanifesto.org): Continuous functionality (satisfy the customer through early and continuous delivery of software – every delivery is a usable product. Less is necessary when you keep putting product in front of the customer.). Even with ADDIE there's a lot of strong customer education we have to do.

Instructional Design 171

Instructional Design ADDIE Agile Budget 171

Learning Visions

FEBRUARY 1, 2013

First module could be a slow lunch shift and you're dealing with an employee who is late and a customer complaint. Then move out a week, a month, a year.have customer service as a topic spread throughout all the scenarios. Start with easy scenarios and get them harder. Doing all the skills at a really easy level.

Cognitive 237

Cognitive Games Create Design 237

Learning Visions

JANUARY 15, 2015

Assessments Performance Observations CRM HRIS Talent Management Point of Sale Customer Support Surveys You want all this data coming into one place. Customer demand will help.) They haven''t heard the customer demand. So you can funnel LOTS of data into a learning record store. First you need all that data. Why is this?

Performance Support 100

Performance Support Code of Conduct Performance xapi 100

Learning Visions

MAY 12, 2010

Stop by booth #1103 and check out what we’re up to at Kineo in terms of custom and rapid eLearning, tools and capability building and Moodle LMS. Next week I’ll once again be doing booth babe duty at ASTD’s International Conference & Expo in Chicago. With over 8,000 attendees expected, the expo should be hopping.

ASTD 140

ASTD Moodle Rapid eLearning Tagging 140

Learning Visions

DECEMBER 6, 2016

Grovo: An “edgy” LMS that focuses on modern learning in today’s workforce by embracing micro-learning and customized packaged content that is delivered in bite-sized chunks. Cornerstone is used by almost 30 million people in 191 countries.

Brandon Hall 100

Brandon Hall Grovo LMS Cornerstone 100

Learning Visions

MAY 20, 2009

Youll be interested to hear that when 200 CLOs/e-learning managers/training directors were asked to name 10 custom content development companies, most couldnt name 5. Responder listed themselves as internal purchasers of outsourced services too so it wasnt like they didnt use custom developers. How did they chose a company?

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

Learning Visions

APRIL 23, 2012

Or the instance of an upset customer.). An instance could be different than a specific workflow -- e.g., a teacher has to respond to an angry parent. That's an instance.not something that happens in a specific place in a workflow. just enough (only what's needed in the form needed to effectively perform inside the business process.

Blended Learning 154

Blended Learning Blended Cognitive SharePoint 154

Learning Visions

AUGUST 23, 2009

The pace of change means that traditional custom e-learning development processes are simply too long and with the economy in the doldrums off-the-shelf content can be too expensive. Kineo will be holding a free webinar on developing cost-effective compliance training on Thursday, August 27, 2009.

Case Study 100

Case Study Compliance Training Compliance Rapid eLearning 100

Learning Visions

NOVEMBER 2, 2011

The Agile Manifesto: values individuals and interactions over process and tools; working software over documentation; customer collab over contract negotiation; responding to change over following a plan. You do analysis – get approval (a gate), then go to design (gate)… By the time you get to implement – what do you do if stuff happens?

Agile 157

Agile DevLearn Project Management 157

Learning Visions

OCTOBER 21, 2011

We created custom elearning programs in Flash. Meanwhile, I started going to massage school because I was getting bored with it all. 5 years ago I had two small children and had gone back to work full-time in the biz after a few years of freelancing and doing massage work/teaching massage. We also created our own proprietary Learning Portal.

CD-ROM 169

CD-ROM Custom eLearning Development Macromedia eLearning 169

Learning Visions

JANUARY 13, 2016

A company that made their customer satisfaction data public – they placed a glowing orb on a pole outside of their bank to show current customer satisfaction data. Augmented reality technology – to help your program objects. We will need to design the world to be recognizable by computer vision systems. Think the Weasley family clock.

Open 100

Open Camera PENS Photo 100

Learning Visions

MARCH 8, 2010

Mark Berthelemy writes a nice overview of how Moodle can help corporate L&D departments out of the box, and what Moodle can’t do without customization. A few articles have come out of that session that I think are must reads if you’re wanting to learn more about Moodle and how it fits in to the corporate LMS landscape.

Moodle 145

Moodle eLearning Guild Corporate eLearning Tagging 145

Learning Visions

JULY 7, 2009

My canvas for the past four years has been custom Flash. We also do a lot of custom Flash, Mohive, etc.) I’d have an idea and then someone much smarter than me would go figure out how to make it work. At Kineo , we often work with our clients’ tools of choice.

Articulate 100

Articulate Design Flash Rapid eLearning 100

Learning Visions

JANUARY 28, 2010

Mining your previous choices and correlating that to other customers (based on actions – not what you say). Google – semantic analysis – take text that you have typed and try to make sense of it. Problem with that…people lie. Amazon - -thinks about what you do. Stop guess, start measuring!

ASTD 133

ASTD Metrics Simulations Google Docs 133

Learning Visions

JULY 13, 2009

Learners need to know the benefits, how to recognize customer needs for a product, and how to close the sale. The learning has got to get to the point, quickly. Making it engaging: Delivering ‘just the facts’ about the product isn’t enough to increase sales.

Productivity 150

Productivity Product Knowledge Case Study 150

Learning Visions

JANUARY 27, 2014

Create a glossary with audio tied to it (so sales rep would know how to pronounce things and not make that mistake in front of the customer). The challenge was figuring out how we narrow down the bigger formal content into mini-lessons, mini-quizzes, drag and drops. As ways to reinforce retention.

Phillips 161

Phillips CD-ROM Case Study Mobile 161

Learning Visions

JANUARY 27, 2009

When you design learning interventions, are you trying to create better learning or are you just taking the customer's order and delivering what they asked for?

Instructional Design 100

Instructional Design Photo Tagging Instructional 100

Learning Visions

AUGUST 27, 2010

Whether you’re designing eLearning to be created in a PPT conversion tool like Articulate or Adobe Presenter – or working with a more custom, bespoke solution like Flash, I think you’ll find design principles that you can relate back to your own work. Have you read this book? Did you put any of this into practice?

PPT 177

PPT Storyboard PowerPoint Adobe Presenter 177

Learning Visions

SEPTEMBER 29, 2015

You’ll see a customized version of Totara, the open source LMS, in action alongside eLearning objects created using the open source Adapt framework. How do you provide a structured framework when so much of the learning happens shoulder-to-shoulder on the restaurant floor? Come take a peek at what we’re calling “proficiency journeys.”

DevLearn 100

DevLearn Teams Totara Open Source 100

Learning Visions

MARCH 30, 2011

Measure it – employee engagement, customer satisfaction, etc. The 30 ways to use social learning to work and learn smarter (Jane Hart’s program: www.c4lpt.co.uk/workingsmarter workingsmarter ) You don’t really understand these tools until you immerse yourselves in them. You have to marinate in this stuff to understand it.”

eLearning Guild 208

eLearning Guild Social Learning Social Metrics 208

Learning Visions

DECEMBER 16, 2009

Customer comes in and you need to make observations and greet customers. Once they got the basics, took them into more of a game with timed interactivity (boxes rolling in on conveyor belt). Selling Activity: Sales Scenario is the culmination. Sellometer” -- shows how well they are doing and get some coaching as they go along.

eLearning Guild 124

eLearning Guild PPT iPhone Adobe Connect 124

Learning Visions

OCTOBER 30, 2009

So then do you go do a custom photo shoot? You might find the right guy to play the role of the client in your story, but there’s only three shots of him and he looks like a goofball in one of them. Maybe you have the time or the budget. But usually not. eLearning Art to the rescue!

Photo 100

Photo Photography Stock eLearning 100

Learning Visions

JULY 25, 2012

Customer comes up and starts screaming at you. Captain Sully pulled out a JOB AID to help him land the plane on the Hudson River. He didn’t want to log into an LMS or read a blog in that moment of need. He needed the right resource in THAT moment. Not the moment for a job aid or a tweet.

Wiki 151

Wiki Performance Support Blended Learning Agile 151

Learning Visions

APRIL 24, 2012

customer/employee loyalty, morale, and/or retention. We need to tie it to on the job performance gains: time to proficiency. lower support costs. completion of job-related tasks. increased user adoption. optimized business processes. sales close/cycle time. But we need to be measuring what has a critical impact to the business.

Metrics 157

Metrics Conversation Yahoo Performance Support 157

Learning Visions

DECEMBER 17, 2014

Wanted to decrease time to access and find information -- time spent searching for info rather than working with customers estimated at $11M/year. Financial services: structured learning, talent management, knowledge management, access to experts.

Performance Support 202

Performance Support Social Networks Metrics Support 202

Learning Visions

MAY 24, 2011

Your own way of being better with customers. Do they GET IT? Think alouds, scenarios, checklists. Constructivism – bred of cognitivism. Discovery learning. Find the key messages yourself. When people find their own way, they really get it. Emphasize the process of engaging with others – where there’s no one agreed upon outcome.

Instructional Design 184

Instructional Design Social Networks Theory Learning Theory 184

Learning Visions

NOVEMBER 3, 2011

In a noisy world, your customers require clarity. Feel obliged to experiment with something (storify, scoop it, paper.li, etc.) Find the tool that speaks to you. Use whatever you want. Learning to play with this stuff is important. Best Curation Practices You define quality for your audience. Leverage your natural expertise.

DevLearn 187

DevLearn Scanning Social Networks Facebook 187

Learning Visions

MAY 21, 2010

People are frustrated with ongoing licensing fees, lack of good customer support and responsiveness from traditional LMS vendors, and slow time to implement. I’ve asked before whether the corporate Moodle is at a tipping point , and the strong indicators are, yes. Yes, indeed.

ElementK 183

ElementK Moodle ASTD Case Study 183

Learning Visions

NOVEMBER 6, 2010

Life as a booth babe At the Kineo booth, we were busy on the stand talking about Totara – the new open source LMS for corporates – and showing off some our custom eLearning projects. Heading home completely exhausted and in dire need of a foot rub – good signs of all the action there was.

DevLearn 187

DevLearn Totara eLearning Guild Open Source 187