Rob Hubbard

MAY 24, 2013

Design tools need to be collaborative so that designers and customers can work at the same time. At the start of the project get your customer on board with your design process and their vital part in it. Taking an agile approach to design does require more time with your customer and end users.

Agile 71

Agile Design Collaboration Instructional Design 71

Rob Hubbard

JANUARY 28, 2016

If you’re really going to create digital learning that really makes an impact and measurably improves the performance of the business, you need to be able to accurately define what it is that the customer wants to change. Really understanding the customer is vital to being able to come up with the right solution.

eLearning 40

eLearning Skype Director vendor 40

Rob Hubbard

JUNE 23, 2017

If there is a technology or supplier you’re interested in, talk to some of their other customers to get a feel for what they’re like to work with. The elearning industry is a very supportive one and you won’t be short of help. Be curious and open. Ask for recommendations from others. Be prepared to share your experiences too.

Compliance Training 65

Compliance Training Resources Tips Association LMS 65

Rob Hubbard

NOVEMBER 13, 2015

Now we have a globe-spanning team of about 20 people, a pretty stellar customer list and a good few awards under our belt. Increasingly users and customers expect the content we produce to work cross-device. Over time I started building content myself and soon needed to hire another developer. So what’s changed? Flash is dead.

Social Networks 40

Social Networks Diversity Training Flash to HTML5 Conversion Flash Player 40

Rob Hubbard

JULY 18, 2016

We use a process with customers to identify and prioritise these problems and spot opportunities: We start by talking to them, their stakeholders and a range of people across the function or business. These are short, informal chats where we ask about where they think improvements can be made or ways of working improved.

Budget 40

Budget Compliance Training Training Train 40

Rob Hubbard

MAY 24, 2013

Advances in technology, the increasing complexity of the global economy and escalating customer (and staff) expectations mean that agility is no longer a choice but a necessity. Organisations need to be able to predict, adapt and respond to whatever challenges are presented to them and this needs to be done at lightening speed.

Agile 61

Agile Business IBM Predictions 61

Rob Hubbard

NOVEMBER 21, 2013

Waterstones’ reputation is built upon the knowledge and enthusiasm of their 4,500 booksellers, who are able to offer passionate and informed recommendations and advice to customers.

Case Study 56

Case Study Study Site Performance Support 56