Franchise Custom Elearning Development
MARCH 8, 2016
Franchises, with their diverse populations and geographically spread locations, can greatly benefit from custom elearning solutions. Custom elearning improves the scalability of your training and is effective for operationalizing a playbook to set new franchise partners up for success.
External Customers Need Learning, Too
MARCH 22, 2017
If you train your business network — whether it’s partners, dealers or franchises — you’re ensuring that your customers have the experience that you want them to have,” said Emily Wilson, director of solutions management, SAP SuccessFactors.
A Brilliant PowerPoint Tip for Enhanced Custom Graphics
MARCH 8, 2017
Illustrator files can be exported out and then imported into PowerPoint, giving you the ability to create enhanced custom graphics. And now all the objects and shapes are ready for you to edit and customize to your brand and needs.
How Can a Customer Service eLearning Course Improve Sales?
FEBRUARY 24, 2017
Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service.
Choosing an LMS for Customer Training
Do you focus on customer and partner education? This eBook walks through the unique needs of external trainers and outlines key considerations when choosing an LMS for customer trainingYou likely face different challenges than trainers who focus on internal employees.
Once Is Not Enough: How to Playtest Custom Learning Games
JULY 30, 2015
Learning Design Learning Games serious games custom games game design learning game designI believe playtesting is a crucial, and often overlooked, part of learning game design.
Is Customer Delight your Goal?
MAY 10, 2016
Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnect
Why Choose a Customized Training Course?
FEBRUARY 1, 2016
Creating high impact and engaging customized training courses that seamlessly align an organization’s learning and performance goals with its business objectives is not a luxury but a necessity in today’s business world. Off-the-shelf courses vs. customized training courses.
6 Tips To Improve Customer Service With Online Training
MAY 13, 2016
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates.
Dealing with Upset Customers: The Advanced Guide
AUGUST 19, 2015
Though everyone has to deal with a disgruntled customer at one point or another, that encounter doesn’t have to ruin your day— or theirs. Unfortunately, a lot of the customer service advice out there is pretty trite: stay calm, listen, solve the problem, the customer is always right. The post Dealing with Upset Customers: The Advanced Guide appeared first on. Customer Feedback Customer Service eLearning Training & Development
Customer Experience Key to Product Design
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.
Why our customers love customer success
JUNE 30, 2016
Customer success is a relatively new trend in the software industry. Carrie Weitzel, our amazing customer success manager, joined a little over one year ago. In that year, Carrie has built a growing team that’s at the heart of customer experience at LearnUpon.
Custom eLearning Development: When Does It Make Sense?
MAY 8, 2015
That’s why custom eLearning development exists–not every course is a one-size-fits-all endeavor. ” As a company we promise to prove our custom eLearning development skills to each and every client. The post Custom eLearning Development: When Does It Make Sense?
6 Great Project Management Tools for Custom eLearning Development
MARCH 5, 2014
We are often asked what project management tools we use for our Custom eLearning Development. This list of project management tools will definitely help your team create better custom eLearning development projects.
Customer Relationship Management
SEPTEMBER 24, 2015
Customer Relationship Management System Integrations. Customer Relationship Management (CRM) Systems provide deep value for sales teams and organizations at large due to the capacity to track, automate and organize interactions with customers.
Effective Training Inspires Customer Loyalty
FEBRUARY 15, 2017
And we know that clients that are educated and engaged are more loyal customers. Customer training is important because loyal customers are highly valuable. customer success Enterprise YouTube elearning learning paths online training
2016 Training Trends: Connecting Training to Customers
DECEMBER 14, 2016
In reviewing these interviews, I see a growing emphasis on connecting training to customers. Leaders want their training to positively impact customers directly and through interactions with their knowledgeable sales and customer service representatives.
[New eBook] The 3 Stages of Customer Training Development
Want to expand your training efforts? You’ll often see success by starting small and growing your program in a sustainable way. Download the eBook to learn more
How to Navigate Difficult Internal and External eLearning Customers
FEBRUARY 24, 2016
So what do you need in order to address this lack of understanding from difficult eLearning customers? Another way to help your customers and clients understand what you do is by illustrating your design process using something that’s familiar to them.
Captivate 8 Custom Motion Effect Example
FEBRUARY 10, 2015
I created a Captivate activity with a custom effect using motion and scaling to animate two cars driving away to the horizon. The movement is saved as a custom effect (drive_away) so I can reuse it, as explained by Lieve Weymeis on her blog. Apply the custom effect.
Adobe Captivate: Custom Color Swatches
I Came, I Saw, I Learned
JUNE 24, 2016
To create a custom swatch, create or select an existing text caption. The next time you click Color on the Properties Inspector, your custom swatch will be available for use. by Kevin Siegel When creating a template (you can learn how by attending my 3-hour mini course on building templates ), you'll likely need to add colors that meet your corporate brand.
Defining Customer Success
JANUARY 27, 2017
Your customers have in mind their reason for reaching out to your company well before they boot up their computer, take their smartphone out of their pocket, stop by your store, engage Google Home or Alexa or pick up the phone.
Seven Simple Secrets to Off-the-Shelf Course Success
Off-the-shelf (OTS) courseware is a growing market attracting both customers and venture. It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning. most of otherwise expired custom training.
#DoGreat Custom Learning with our New eBook
APRIL 23, 2015
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […].
Great Custom Learning – 5 Secrets Revealed
APRIL 14, 2015
eLearning eLearning Business eLearning Development Custom Learning Custom Learning Solutions Let’s play a quick game of word associations. For each word listed below, think of the 1st thing that comes to your mind. Mobile phone 2. Friends 3. Learning Guessing the responses to the first two is quite easy. In all probability, ‘Can’t do without’ or ‘Fun’ will feature at the top. Now for […].
The Golden Age of Customer Feedback
SEPTEMBER 17, 2015
Engaging customers from the beginning to the end of the product development cycle is critical for the acceptance of products, both with current and future clients. Not engaging customers results in a “failure-to-launch” scenario, which benefits nobody.
Raptivity Celebrates 10 Glorious Years of Customer Success!
MAY 4, 2016
Raptivity, a finely crafted interactivity builder that offers a rich collection of 190+ templates for creating eLearning interactions completes ten years of customer success. Customers support all along the way has helped Raptivity to always lead the way for interactive learning.
4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]
companies to build their own custom solutions”. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. achieve their goals by making sure their. employees have the knowledge and skills.
Customizing the Articulate Storyline Player
MAY 19, 2016
In this tab, you can fully customize the layout of your player by simply clicking anything that has a checkmark next to it. Articulate Storyline has made it so fast and easy to customize a player to fit the templates and games that it will accompany.
Excellence in Customer Training: A Roche Case Study
JUNE 4, 2014
In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. That’s why a huge component of a large product launch is often a refreshed approach to customer training.
How does customizing of learning help to improve competencies?
NOVEMBER 13, 2015
As a learning solutions company, Origin was mandated with the task of providing a customized solution to upgrade the competencies of its workforce. So, to make an effective customized content delivery tailored to meet individual skill gaps was indeed a big challenge.
Design: Custom Fonts Made Easy
I Came, I Saw, I Learned
FEBRUARY 17, 2015
by AJ Walther Ever wanted to create your own font but then realized you have no idea how to do that? I feel ya, friend. And I'd like to suggest you check out FontStruct. FontStruct is pretty intuitive and easy to use for even (and perhaps especially) novice font designers. Fonts you design can be installed on any Mac or Windows computer. Click here for a nice introduction video on FontStruct with instructions for getting started.
Learning Insights Guide 2017: Progress with Purpose
can see what happens with customers. Learning Insights 2017 1 Learning Insights 2017 Progress with purpose Learning Insights 2017 2 “WE’RE LOOKING TO CLOSE THE. GAP BETWEEN LEARNING AND. PERFORMANCE – BETWEEN. KNOWING AND DOING. IT’S ABOUT. THE TOOLS THAT’LL HELP PEOPLE.
6 Custom elearning Design Essentials
MARCH 13, 2017
A custom design helps transform a series of slides with information into an effective way for learners to assimilate and retain pertinent information. Here are six tips on how to design custom elearning that keeps learners engaged.