Trina Rimmer

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Repeat After Me: eLearning is a Technology Solution

Trina Rimmer

That means it comes with all the complexities that accompany any other technology including software, websites, custom apps, or new systems. Dear clients, In my 3+ years as a freelancer, I’ve worked with many different types of companies and organizations – everything from huge Fortune 500s with a global audience to small, local businesses with less than 20 employees. Helping small businesses gives me an opportunity to collaborate and design affordable, scalable learning solutions and lay a foundation of good practices. Spend money on good design. UI, graphics, branding, etc.)

4 Writing Tips for Better Learning Content

Trina Rimmer

They also don’t care about your mission statement, your CEO’s strategic plan, or your 4 pillars of customer service. A SME hands you their source material for a critical training project. Well, neither will your audience. So now what? How do you turn wordy corporate speak into compelling, purposeful content? 1. Speak to the individual. Ask SMEs to paraphrase wordy corporate speak.

Confessions of an Occasionally Lazy Instructional Designer

Trina Rimmer

Or when the call-center's average wait times are up, we must need more/better telephone customer service training, right? On occasion I've taken design shortcuts that resulted in mediocre (maybe even some lousy) eLearning. There, I said it. In some more recent cases, the design shortcuts I took seemed necessary because of the timeline for the project. So now it's your turn to 'fess up.

Feeling Creatively Blocked? Try Consciously Procrastinating

Trina Rimmer

I've never been shy about my love/hate relationship with the corporate training video. Most suffer from a serious lack of authenticity and all but the rarest few come across as contrived, over-wrought, or  just plain silly (case in point: " Grill Skills "). Instead, the client requested that I write a scripted video with actors, a task I've undertaken dozens of times before.

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Choosing an LMS for Customer Training

Do you focus on customer and partner education? This eBook walks through the unique needs of external trainers and outlines key considerations when choosing an LMS for customer trainingYou likely face different challenges than trainers who focus on internal employees.

Top 5 So-Bad-They’re-Good Training Videos

Trina Rimmer

Nintendo's 1991 Customer Service Training:  What happens when you depict customers as stereotypes and then add in a dose of smug superiority? If If you believe this video from Nintendo, you've got the makings of great customer service.  . #4. I'm not sure which fatal flaw put the following videos over the top.  Don't worry about it!  Have your own bad training video to share? 

Create Compare & Contrast Exercises in Articulate Quizmaker

Trina Rimmer

The tool used a custom UI that was archaic and a custom scripting language that was complicated and difficult to learn and use. Several years ago I worked for a company that used their LMS vendor's proprietary course authoring tool for all their in-house development.  This presented a few problems: The tool wasn't a big seller for the LMS vendor (more of a "free gift with purchase"). This

Giving Job Aids a Makeover

Trina Rimmer

The Bad: Let's say you're in retail.  Do you really want to play "Where's Waldo?" to find information in a 50-page document while an angry customer is glaring at you? Besides, people (regardless of their comfort with technology) like the idea of saving paper and most of them want tools that help them to quickly serve customers. Voluminous Job Aids. Where do we go from here?

Try-too-Hard Training

Trina Rimmer

Having an understanding of why and how to perform a risk assessment of a commercial banking customer is important for the back office team, but the skills required for the field team to actually engage customers and gather the required information for the assessment are quite different - and no less important. When I come across training that's trying too hard to be all things to all learners I sum it as "both a floor wax and a dessert topping." Dessert topping - why not? Combined? Um, not so much. Suspect your training is headed into "Shimmer" territory?

Customer Training Completion Rates

Curious to learn how different factors in your training courses may affect completion rates? We crunched the numbers to help you set goals for course completion and build your content strategy. Download the study to learn what kind of content keeps learners engaged, how long courses should be, and more

How NOT to Design a Sales Training Video

Trina Rimmer

WARNING: You can’t unsee this, nor can you resist the surprisingly catchy chorus of “Let’s engage the customer/Let’s make a sale…” Delight Featured training design videosYes, you heard me.

3 Sales Training Tips From a Complete Sucker

Trina Rimmer

The benefit of being a sucker AND a training designer is that I can see both sides of the coin and then use my customer experiences - both good and bad - to enhance the training curriculum I design.  but it happens to me all the time: talking  at  a customer   rather than with a customer is a waste of time.  I'm using our new pro-collagen eye make-up remover on you now. Yes.”.

How to Create a Keyhole Effect in PowerPoint 2010

Trina Rimmer

Check out this step-by-step tutorial on how to customize your ribbon with the new tools. Ever since I stumbled upon the new Shape Union and Shape Subtract tools in PowerPoint 2010, I've been playing around with different ways of using them to enhance my eLearning courses.  I ended up creating this keyhole effect which I thought might be a great visual device to put learners in the role of observer. Then, check out my tutorial to learn how to leverage the tools to achieve the keyhole/voyeur effect. Did you find this tip handy?  If so, let me know and share your comments.

Creative Employees Improve Customer Satisfaction

CLO Magazine

Companies that want to improve their customer service levels may want to consider how well they’re investing in their employees’ creativity, suggests new research led by the University of East Anglia. Customers want a more personal service and we show that a more creative approach is a way to enhance their experience. Comment below or email

Best Practices for Launching an LMS

When launching a new platform to deliver customer and partner training, there are a few key items to keep in mind. The best and simplest way to stay organized during this process – and be able to measure success – is to follow the tried-and-true practices outlined in this eBook. Click to download

Franchise Custom Elearning Development


Franchises, with their diverse populations and geographically spread locations, can greatly benefit from custom elearning solutions. Custom elearning improves the scalability of your training and is effective for operationalizing a playbook to set new franchise partners up for success. Franchise Enablement and Consistent Customer Experiences. – ie. – ie.

Dealing with Upset Customers: The Advanced Guide

ej4 eLearning

Though everyone has to deal with a disgruntled customer at one point or another, that encounter doesn’t have to ruin your day— or theirs. Unfortunately, a lot of the customer service advice out there is pretty trite: stay calm, listen, solve the problem, the customer is always right. The post Dealing with Upset Customers: The Advanced Guide appeared first on. Customer Feedback Customer Service eLearning Training & DevelopmentIn business, you can’t please everyone. That’s [.].

3 ways Custom Elearning can Improve Retail Sales Training


It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Highly trained, knowledgeable retail staff, are able to observe customer needs and recommend the best suited solutions, based on their extensive product knowledge. Here are 3 ways, custom elearning can improve your retail sales training: 1.

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Once Is Not Enough: How to Playtest Custom Learning Games

Bottom-Line Performance

Learning Design Learning Games serious games custom games game design learning game designI believe playtesting is a crucial, and often overlooked, part of learning game design. It takes multiple iterations to determine the right combination of game mechanics and game elements for your target learners. Example: Serious Game for Healthcare Workers. Gameplay was competitive.

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Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf (OTS) courseware is a growing market attracting both customers and venture. Off-the-shelf courseware can also be customized to serve the needs of individuals or. Regardless of their name, creating custom performance support is. custom-made inspirational posters around the office would reinforce the skills they. most of otherwise expired custom training.

Is Customer Delight your Goal?

Origin Learning

Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnectHow would you feel if your technology talks your language? Sounds good? Wait a minute!

6 Tips To Improve Customer Service With Online Training


How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions. Get feedback from your customer service staff.

#DoGreat Custom Learning with our New eBook

Upside Learning

A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […]. eLearning 99 Tips for Custom Learning Custom Learning Custom Learning Tips Tips for Custom Learning

Great Custom Learning – 5 Secrets Revealed

Upside Learning

eLearning eLearning Business eLearning Development Custom Learning Custom Learning Solutions Let’s play a quick game of word associations. For each word listed below, think of the 1st thing that comes to your mind. 1. Mobile phone 2. Friends 3. Learning Guessing the responses to the first two is quite easy. In all probability, ‘Can’t do without’ or ‘Fun’ will feature at the top. Now for […].

Quality Control process for E-Learning

customize template layouts as needed).  Use photographs instead of clipart and cartoons.  Do not match the words on the slide with the voiceover. GUIDE TO CREATING A. QUALITY ASSURANCE. PROCESS. FRESH EYE REVIEWS. 401 S. LASALLE ST., 1600M. CHICAGO, IL 60605. 312-772-1777. WWW.FRESHEYEREVIEWS.COM. FRESHEYEREVIEWS. Guide to Creating a Quality Assurance Process 2. INTRODUCTION. same thing.

Why Choose a Customized Training Course?

24x7 Learning

Creating high impact and engaging customized training courses that seamlessly align an organization’s learning and performance goals with its business objectives is not a luxury but a necessity in today’s business world. Off-the-shelf courses vs. customized training courses. With customized training courses, you can be sure that you get much more than you pay for.

Customer Experience Key to Product Design

Origin Learning

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Can the daily experience of millions of customers be captured in a virtual delightful format? Let’s start by presuming that your social learning flight has taken off.

Why our customers love customer success


Customer success is a relatively new trend in the software industry. Carrie Weitzel, our amazing customer success manager, joined a little over one year ago. In that year, Carrie has built a growing team that’s at the heart of customer experience at LearnUpon. Although everyone in the company contributes to customer success, Carrie’s team guides us at every step along the way.

The Recipe for Great Quality Custom Learning Solutions

Upside Learning

eLearning Custom Learning Custom Learning Solutions Recepie for Custom LearningAs a leading provider of learning technology solutions, we often get questioned about the ‘quality’ of our solutions and services; what it means to us and how we ensure ‘great’ For us, quality begins from the very onset of the project. From the instructional design approach to the project management process; from visualisation to the […].

The Performance Management Storm: Four Macro-Trends Driving the Change

with colleagues and customers around. update priorities that are based on customer. 1Why Your Company Will Need to. Rethink Performance Management eGuide Part 1: The Argument. for Change 2 3About this Guide Organizations are increasingly. moving from traditional performance. management systems (organized as. an annual review process) to newer. performance development systems. If the.

Custom eLearning Development: When Does It Make Sense?

eLearning Brothers

That’s why custom eLearning development exists–not every course is a one-size-fits-all endeavor. For their keen design skills, our custom development team was even awarded “Best Soft Skills Solution” at the the 2013 DevLearn conference, and you can trust us to work with you and make the best possible courses from your ideas.

6 Great Project Management Tools for Custom eLearning Development

eLearning Brothers

We are often asked what project management tools we use for our Custom eLearning Development. This list of project management tools will definitely help your team create better custom eLearning development projects. The post 6 Great Project Management Tools for Custom eLearning Development appeared first on eLearning Brothers. Chat and video services are both available. 5.

Customer Relationship Management

Lambda Solutions

Customer Relationship Management System Integrations. Customer Relationship Management (CRM) Systems provide deep value for sales teams and organizations at large due to the capacity to track, automate and organize interactions with customers. As such a number of integrations have been developed. Integrations Moodle

Adobe Captivate: Custom Color Swatches

I Came, I Saw, I Learned

To create a custom swatch, create or select an existing text caption.   The next time you click Color on the Properties Inspector, your custom swatch will be available for use. by Kevin Siegel        When creating a template (you can learn how by attending my  3-hour mini course on building templates ), you'll likely need to add colors that meet your corporate brand. Fortunately, it's easy to create color swatches in Captivate and reuse them again and again. On the Properties Inspector,  Character  group, click  Color.

21 CFR Part 11 Frequently Asked Questions

Validation of commercial and custom software. 21 CFR Part 11 Frequently Asked Questions (FAQs) Which organizations does Part 11 apply to? Part 11 applies to drug manufacturers, biotech companies, medical device manufacturers, contract research organizations, and several other FDA-regulated industries (such as food and. beverage manufacturing). Additionally, some organizations that. The FDA.

The Importance of Customer Reviews


Nope, not the cherry-picked customer testimonials with glorious quotes about how your training forever changed the life of Mr Smith from London. Show of hands, how many of you have candid, honest, reviews of your training courses featured on your website? We’re talking genuine, gritty, honest, not-always-positive reviews that add an extra layer Read More Published on October 6, 2016. All Training Tips