Repeat After Me: eLearning is a Technology Solution
MAY 3, 2013
That means it comes with all the complexities that accompany any other technology including software, websites, custom apps, or new systems. Dear clients, In my 3+ years as a freelancer, I’ve worked with many different types of companies and organizations – everything from huge Fortune 500s with a global audience to small, local businesses with less than 20 employees. Helping small businesses gives me an opportunity to collaborate and design affordable, scalable learning solutions and lay a foundation of good practices. Spend money on good design. UI, graphics, branding, etc.)
4 Writing Tips for Better Learning Content
AUGUST 14, 2014
They also don’t care about your mission statement, your CEO’s strategic plan, or your 4 pillars of customer service. A SME hands you their source material for a critical training project. Well, neither will your audience. So now what? How do you turn wordy corporate speak into compelling, purposeful content? 1. Speak to the individual. Ask SMEs to paraphrase wordy corporate speak.
Confessions of an Occasionally Lazy Instructional Designer
JANUARY 16, 2012
Or when the call-center's average wait times are up, we must need more/better telephone customer service training, right? On occasion I've taken design shortcuts that resulted in mediocre (maybe even some lousy) eLearning. There, I said it. In some more recent cases, the design shortcuts I took seemed necessary because of the timeline for the project. So now it's your turn to 'fess up.
Feeling Creatively Blocked? Try Consciously Procrastinating
SEPTEMBER 21, 2011
I've never been shy about my love/hate relationship with the corporate training video. Most suffer from a serious lack of authenticity and all but the rarest few come across as contrived, over-wrought, or just plain silly (case in point: " Grill Skills "). Instead, the client requested that I write a scripted video with actors, a task I've undertaken dozens of times before.
Choosing an LMS for Customer Training
Do you focus on customer and partner education? This eBook walks through the unique needs of external trainers and outlines key considerations when choosing an LMS for customer trainingYou likely face different challenges than trainers who focus on internal employees.
Top 5 So-Bad-They’re-Good Training Videos
JULY 20, 2010
Nintendo's 1991 Customer Service Training: What happens when you depict customers as stereotypes and then add in a dose of smug superiority? If If you believe this video from Nintendo, you've got the makings of great customer service. . #4. I'm not sure which fatal flaw put the following videos over the top. Don't worry about it! Have your own bad training video to share?
Create Compare & Contrast Exercises in Articulate Quizmaker
AUGUST 31, 2010
The tool used a custom UI that was archaic and a custom scripting language that was complicated and difficult to learn and use. Several years ago I worked for a company that used their LMS vendor's proprietary course authoring tool for all their in-house development. This presented a few problems: The tool wasn't a big seller for the LMS vendor (more of a "free gift with purchase"). This
Giving Job Aids a Makeover
JULY 19, 2010
The Bad: Let's say you're in retail. Do you really want to play "Where's Waldo?" to find information in a 50-page document while an angry customer is glaring at you? Besides, people (regardless of their comfort with technology) like the idea of saving paper and most of them want tools that help them to quickly serve customers. Voluminous Job Aids. Where do we go from here?
MAY 21, 2011
Having an understanding of why and how to perform a risk assessment of a commercial banking customer is important for the back office team, but the skills required for the field team to actually engage customers and gather the required information for the assessment are quite different - and no less important. When I come across training that's trying too hard to be all things to all learners I sum it as "both a floor wax and a dessert topping." Dessert topping - why not? Combined? Um, not so much. Suspect your training is headed into "Shimmer" territory?
Best Practices for Launching an LMS
When launching a new platform to deliver customer and partner training, there are a few key items to keep in mind. The best and simplest way to stay organized during this process – and be able to measure success – is to follow the tried-and-true practices outlined in this eBook. Click to download
How NOT to Design a Sales Training Video
AUGUST 29, 2012
WARNING: You can’t unsee this, nor can you resist the surprisingly catchy chorus of “Let’s engage the customer/Let’s make a sale…” Delight Featured training design videosYes, you heard me.
3 Sales Training Tips From a Complete Sucker
JULY 26, 2010
The benefit of being a sucker AND a training designer is that I can see both sides of the coin and then use my customer experiences - both good and bad - to enhance the training curriculum I design. but it happens to me all the time: talking at a customer rather than with a customer is a waste of time. I'm using our new pro-collagen eye make-up remover on you now. Yes.”.
How to Create a Keyhole Effect in PowerPoint 2010
OCTOBER 26, 2010
Check out this step-by-step tutorial on how to customize your ribbon with the new tools. Ever since I stumbled upon the new Shape Union and Shape Subtract tools in PowerPoint 2010, I've been playing around with different ways of using them to enhance my eLearning courses. I ended up creating this keyhole effect which I thought might be a great visual device to put learners in the role of observer. Then, check out my tutorial to learn how to leverage the tools to achieve the keyhole/voyeur effect. Did you find this tip handy? If so, let me know and share your comments.
Franchise Custom Elearning Development
MARCH 8, 2016
Franchises, with their diverse populations and geographically spread locations, can greatly benefit from custom elearning solutions. Custom elearning improves the scalability of your training and is effective for operationalizing a playbook to set new franchise partners up for success. Franchise Enablement and Consistent Customer Experiences. – ie. – ie.
Seven Simple Secrets to Off-the-Shelf Course Success
Off-the-shelf (OTS) courseware is a growing market attracting both customers and venture. Off-the-shelf courseware can also be customized to serve the needs of individuals or. Regardless of their name, creating custom performance support is. custom-made inspirational posters around the office would reinforce the skills they. most of otherwise expired custom training.
Dealing with Upset Customers: The Advanced Guide
AUGUST 19, 2015
Though everyone has to deal with a disgruntled customer at one point or another, that encounter doesn’t have to ruin your day— or theirs. Unfortunately, a lot of the customer service advice out there is pretty trite: stay calm, listen, solve the problem, the customer is always right. The post Dealing with Upset Customers: The Advanced Guide appeared first on. Customer Feedback Customer Service eLearning Training & DevelopmentIn business, you can’t please everyone. That’s [.].
3 ways Custom Elearning can Improve Retail Sales Training
APRIL 5, 2016
It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Highly trained, knowledgeable retail staff, are able to observe customer needs and recommend the best suited solutions, based on their extensive product knowledge. Here are 3 ways, custom elearning can improve your retail sales training: 1.
6 Tips To Improve Customer Service With Online Training
MAY 13, 2016
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions. Get feedback from your customer service staff.
#DoGreat Custom Learning with our New eBook
APRIL 23, 2015
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […]. eLearning 99 Tips for Custom Learning Custom Learning Custom Learning Tips Tips for Custom Learning
Workbook: Gamification and Your Enterprise Learning Strategy
use gamifi cation to increase customer retention, help people improve their health, grow. Example 1: Toys”R”Us Canada identified rolling out their Omnichannel strategy to drive revenue by creating a seamless customer experience across all channels. their customers. those issues are costing the company in terms of lost revenue, lost productivity, customer loyalty, etc.
Once Is Not Enough: How to Playtest Custom Learning Games
JULY 30, 2015
Learning Design Learning Games serious games custom games game design learning game designI believe playtesting is a crucial, and often overlooked, part of learning game design. It takes multiple iterations to determine the right combination of game mechanics and game elements for your target learners. Example: Serious Game for Healthcare Workers. Gameplay was competitive.
Great Custom Learning – 5 Secrets Revealed
APRIL 14, 2015
eLearning eLearning Business eLearning Development Custom Learning Custom Learning Solutions Let’s play a quick game of word associations. For each word listed below, think of the 1st thing that comes to your mind. 1. Mobile phone 2. Friends 3. Learning Guessing the responses to the first two is quite easy. In all probability, ‘Can’t do without’ or ‘Fun’ will feature at the top. Now for […].
Why Choose a Customized Training Course?
FEBRUARY 1, 2016
Creating high impact and engaging customized training courses that seamlessly align an organization’s learning and performance goals with its business objectives is not a luxury but a necessity in today’s business world. Off-the-shelf courses vs. customized training courses. With customized training courses, you can be sure that you get much more than you pay for.
Why our customers love customer success
JUNE 30, 2016
Customer success is a relatively new trend in the software industry. Carrie Weitzel, our amazing customer success manager, joined a little over one year ago. In that year, Carrie has built a growing team that’s at the heart of customer experience at LearnUpon. Although everyone in the company contributes to customer success, Carrie’s team guides us at every step along the way.
Whitepaper: When The LMS Isn’t Enough
give their LMS high marks in terms of value for price In the survey, many respondents identified their top reasons for looking for a trade-in: • Poor reporting features • Difficult to use • Poor customer support • Out-of-date appearance • Inability to adapt to changing needs • Lack of mobile features “In a nutshell, far too many organizations feel they are paying. Turbocharge your LMS.6
Customer Experience Key to Product Design
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Can the daily experience of millions of customers be captured in a virtual delightful format? Let’s start by presuming that your social learning flight has taken off.
The Recipe for Great Quality Custom Learning Solutions
MAY 7, 2015
eLearning Custom Learning Custom Learning Solutions Recepie for Custom LearningAs a leading provider of learning technology solutions, we often get questioned about the ‘quality’ of our solutions and services; what it means to us and how we ensure ‘great’ For us, quality begins from the very onset of the project. From the instructional design approach to the project management process; from visualisation to the […].
Custom eLearning Development: When Does It Make Sense?
MAY 8, 2015
That’s why custom eLearning development exists–not every course is a one-size-fits-all endeavor. For their keen design skills, our custom development team was even awarded “Best Soft Skills Solution” at the the 2013 DevLearn conference, and you can trust us to work with you and make the best possible courses from your ideas.
The Importance of Customer Reviews
OCTOBER 6, 2016
Nope, not the cherry-picked customer testimonials with glorious quotes about how your training forever changed the life of Mr Smith from London. Show of hands, how many of you have candid, honest, reviews of your training courses featured on your website? We’re talking genuine, gritty, honest, not-always-positive reviews that add an extra layer Read More Published on October 6, 2016. All Training Tips
The Performance Management Storm: Four Macro-Trends Driving the Change
with colleagues and customers around. update priorities that are based on customer. 1Why Your Company Will Need to. Rethink Performance Management eGuide Part 1: The Argument. for Change 2 3About this Guide Organizations are increasingly. moving from traditional performance. management systems (organized as. an annual review process) to newer. performance development systems. If the.
Is Customer Delight your Goal?
MAY 10, 2016
Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnectHow would you feel if your technology talks your language? Sounds good? Wait a minute!
Adobe Captivate: Custom Color Swatches
I Came, I Saw, I Learned
JUNE 24, 2016
To create a custom swatch, create or select an existing text caption. The next time you click Color on the Properties Inspector, your custom swatch will be available for use. by Kevin Siegel When creating a template (you can learn how by attending my 3-hour mini course on building templates ), you'll likely need to add colors that meet your corporate brand. Fortunately, it's easy to create color swatches in Captivate and reuse them again and again. On the Properties Inspector, Character group, click Color.
6 Great Project Management Tools for Custom eLearning Development
MARCH 5, 2014
We are often asked what project management tools we use for our Custom eLearning Development. This list of project management tools will definitely help your team create better custom eLearning development projects. The post 6 Great Project Management Tools for Custom eLearning Development appeared first on eLearning Brothers. Chat and video services are both available. 5.
Customer Relationship Management
SEPTEMBER 24, 2015
Customer Relationship Management System Integrations. Customer Relationship Management (CRM) Systems provide deep value for sales teams and organizations at large due to the capacity to track, automate and organize interactions with customers. As such a number of integrations have been developed. Integrations Moodle
Training Plan Template
Examples: • All new employees • Customer Service Representatives • Inside Salespeople • Outside Salespeople • Employees with a tenure greater than one year Whatever your roles are, record them in the first column of the Training. Of the department-related groups, over 15% were customer. Examples: Customer Service Representatives • Be able to handle 10 support requests per day while.
How to Navigate Difficult Internal and External eLearning Customers
FEBRUARY 24, 2016
So what do you need in order to address this lack of understanding from difficult eLearning customers? Another way to help your customers and clients understand what you do is by illustrating your design process using something that’s familiar to them. While it can be frustrating to negotiate with difficult eLearning customers, it’s part of the job. Education. Illustration.