4 Writing Tips for Better Learning Content
AUGUST 14, 2014
They also don’t care about your mission statement, your CEO’s strategic plan, or your 4 pillars of customer service. A SME hands you their source material for a critical training project. Well, neither will your audience. So now what? How do you turn wordy corporate speak into compelling, purposeful content? 1. Speak to the individual. Ask SMEs to paraphrase wordy corporate speak.
Repeat After Me: eLearning is a Technology Solution
MAY 3, 2013
That means it comes with all the complexities that accompany any other technology including software, websites, custom apps, or new systems. Dear clients, In my 3+ years as a freelancer, I’ve worked with many different types of companies and organizations – everything from huge Fortune 500s with a global audience to small, local businesses with less than 20 employees. Helping small businesses gives me an opportunity to collaborate and design affordable, scalable learning solutions and lay a foundation of good practices. Spend money on good design. UI, graphics, branding, etc.)
Confessions of an Occasionally Lazy Instructional Designer
JANUARY 16, 2012
Or when the call-center's average wait times are up, we must need more/better telephone customer service training, right? On occasion I've taken design shortcuts that resulted in mediocre (maybe even some lousy) eLearning. There, I said it. In some more recent cases, the design shortcuts I took seemed necessary because of the timeline for the project. So now it's your turn to 'fess up.
Feeling Creatively Blocked? Try Consciously Procrastinating
SEPTEMBER 21, 2011
I've never been shy about my love/hate relationship with the corporate training video. Most suffer from a serious lack of authenticity and all but the rarest few come across as contrived, over-wrought, or just plain silly (case in point: " Grill Skills "). Instead, the client requested that I write a scripted video with actors, a task I've undertaken dozens of times before.
Seven Simple Secrets to Off-the-Shelf Course Success
Off-the-shelf (OTS) courseware is a growing market attracting both customers and venture. Off-the-shelf courseware can also be customized to serve the needs of individuals or. Regardless of their name, creating custom performance support is. custom-made inspirational posters around the office would reinforce the skills they. most of otherwise expired custom training.
Fabulously Retro Customer Service Training
JULY 15, 2011
In my quest to add some creative spin to a customer service leadership program I'm developing for a client, I turned to YouTube for inspiration. Customer relationship-building /engagement. While I didn't find anything particularly helpful with my current project, I did find a new addition to my every-growing list of so-bad-they're-good training films/videos. Gender stereotyping.
Authenticity: The Secret Sauce of Learning?
JULY 13, 2011
The following is a real outtake over-heard from an actual training class: "It's important when you speak to customers that you use your own words and feel comfortable in what you are saying. I've prepared some scripts that will help.". In the language of today's 140-character driven society, I'm going to label this one as an #authenticityfail. Authenticity as the Secret Sauce.
Top 5 So-Bad-They’re-Good Training Videos
JULY 20, 2010
Nintendo's 1991 Customer Service Training: What happens when you depict customers as stereotypes and then add in a dose of smug superiority? If If you believe this video from Nintendo, you've got the makings of great customer service. . #4. I'm not sure which fatal flaw put the following videos over the top. Don't worry about it! Have your own bad training video to share?
MAY 21, 2011
Having an understanding of why and how to perform a risk assessment of a commercial banking customer is important for the back office team, but the skills required for the field team to actually engage customers and gather the required information for the assessment are quite different - and no less important. When I come across training that's trying too hard to be all things to all learners I sum it as "both a floor wax and a dessert topping." Dessert topping - why not? Combined? Um, not so much. Suspect your training is headed into "Shimmer" territory?
Create Compare & Contrast Exercises in Articulate Quizmaker
AUGUST 31, 2010
The tool used a custom UI that was archaic and a custom scripting language that was complicated and difficult to learn and use. Several years ago I worked for a company that used their LMS vendor's proprietary course authoring tool for all their in-house development. This presented a few problems: The tool wasn't a big seller for the LMS vendor (more of a "free gift with purchase"). This
3 Sales Training Tips From a Complete Sucker
JULY 26, 2010
The benefit of being a sucker AND a training designer is that I can see both sides of the coin and then use my customer experiences - both good and bad - to enhance the training curriculum I design. but it happens to me all the time: talking at a customer rather than with a customer is a waste of time. I'm using our new pro-collagen eye make-up remover on you now. Yes.”.
Giving Job Aids a Makeover
JULY 19, 2010
The Bad: Let's say you're in retail. Do you really want to play "Where's Waldo?" to find information in a 50-page document while an angry customer is glaring at you? Besides, people (regardless of their comfort with technology) like the idea of saving paper and most of them want tools that help them to quickly serve customers. Voluminous Job Aids. Where do we go from here?
Evaluating Training - Capturing the Benefits Aspects of ROI
Customer (trainee) satisfaction – their opinion – what did they like, what did they learn, was. Reduced customer complaints and returns. Evaluating Training – Capturing the Benefits Aspect of ROI. Training evaluation is necessary and, in many ways, critical to the success of a business. But because. the next course, or maybe next month, or even next year. Reactions to a learning.
How to Create a Keyhole Effect in PowerPoint 2010
OCTOBER 26, 2010
Check out this step-by-step tutorial on how to customize your ribbon with the new tools. Ever since I stumbled upon the new Shape Union and Shape Subtract tools in PowerPoint 2010, I've been playing around with different ways of using them to enhance my eLearning courses. I ended up creating this keyhole effect which I thought might be a great visual device to put learners in the role of observer. Then, check out my tutorial to learn how to leverage the tools to achieve the keyhole/voyeur effect. Did you find this tip handy? If so, let me know and share your comments.
Franchise Custom Elearning Development
MARCH 8, 2016
Franchises, with their diverse populations and geographically spread locations, can greatly benefit from custom elearning solutions. Custom elearning improves the scalability of your training and is effective for operationalizing a playbook to set new franchise partners up for success. Franchise Enablement and Consistent Customer Experiences. – ie. – ie.
Adobe Captivate: Custom Color Swatches
I Came, I Saw, I Learned
JUNE 24, 2016
To create a custom swatch, create or select an existing text caption. The next time you click Color on the Properties Inspector, your custom swatch will be available for use. by Kevin Siegel When creating a template (you can learn how by attending my 3-hour mini course on building templates ), you'll likely need to add colors that meet your corporate brand. Fortunately, it's easy to create color swatches in Captivate and reuse them again and again. On the Properties Inspector, Character group, click Color.
3 ways Custom Elearning can Improve Retail Sales Training
APRIL 5, 2016
It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Highly trained, knowledgeable retail staff, are able to observe customer needs and recommend the best suited solutions, based on their extensive product knowledge. Here are 3 ways, custom elearning can improve your retail sales training: 1.
Workbook: Gamification and Your Enterprise Learning Strategy
use gamifi cation to increase customer retention, help people improve their health, grow. Example 1: Toys”R”Us Canada identified rolling out their Omnichannel strategy to drive revenue by creating a seamless customer experience across all channels. their customers. those issues are costing the company in terms of lost revenue, lost productivity, customer loyalty, etc.
6 Tips To Improve Customer Service With Online Training
MAY 13, 2016
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions. Get feedback from your customer service staff.
Is Customer Delight your Goal?
MAY 10, 2016
Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? Origin Konnect Customer learning learning technologies learning tools Origin's konnectHow would you feel if your technology talks your language? Sounds good? Wait a minute!
The Customer Expectation Opportunity #INDIETECH
JUNE 2, 2016
I had one of the best customer service experiences of my life yesterday at a coffee shop here in Bozeman. The post The Customer Expectation Opportunity #INDIETECH appeared first on Wisetail. walked in the front door, saw some friends across the room and went over to chat instead of ordering. After a few minutes a barista walked across the busy shop. All Founder Perspective & #INDIETECH
The #IndieTech Approach to LMS Customer Service
JUNE 9, 2016
While most software companies spend a high percentage of resources on marketing to connect with people outside of their current client base, Wisetail has deployed the reverse by investing in high quality LMS customer service. The post The #IndieTech Approach to LMS Customer Service appeared first on Wisetail. All Client Experience (CX) LMS Best Practices Customer service CX indietech LMS
How the right tech tools for your team can power your sales enablement strategy
ensures every customer-facing person has the necessary knowledge, materials, skills, processes and behaviors to move deals forward. Top-performing sales reps of leading organizations are masters of market knowled- ge, customer needs, their products and services, their value, their competition, and. How to create and drive success. with sales enablement ENABLING. What is the right LMS?
Customizing the Articulate Storyline Player
MAY 19, 2016
In this tab, you can fully customize the layout of your player by simply clicking anything that has a checkmark next to it. Articulate Storyline has made it so fast and easy to customize a player to fit the templates and games that it will accompany. Click Here to get quick peek of the custom Articulate Storyline player templates we have in our library. It is nigh unfathomable!
Why Choose a Customized Training Course?
FEBRUARY 1, 2016
Creating high impact and engaging customized training courses that seamlessly align an organization’s learning and performance goals with its business objectives is not a luxury but a necessity in today’s business world. Off-the-shelf courses vs. customized training courses. With customized training courses, you can be sure that you get much more than you pay for.
#DoGreat Custom Learning with our New eBook
APRIL 23, 2015
A typical Custom Learning project begins with getting the client’s learning requirements, designing, developing and testing the courseware, and ends with the courseware delivery. ‘Great’ Custom Learning, on the other hand, is the result of a deep understanding of the client’s learning objectives, their learner profiles and the expected performance goals; the entire process underpinned […]. eLearning 99 Tips for Custom Learning Custom Learning Custom Learning Tips Tips for Custom Learning
Great Custom Learning – 5 Secrets Revealed
APRIL 14, 2015
eLearning eLearning Business eLearning Development Custom Learning Custom Learning Solutions Let’s play a quick game of word associations. For each word listed below, think of the 1st thing that comes to your mind. 1. Mobile phone 2. Friends 3. Learning Guessing the responses to the first two is quite easy. In all probability, ‘Can’t do without’ or ‘Fun’ will feature at the top. Now for […].
7 Secrets for Measuring Training Program ROI with People Analytics
Customer service representatives use cloud platforms to track, assign, and. answer customer tickets. 7 Secrets for. Measuring. Training Program. ROI with People. Analytics 23 5 7 8 11 13 14 18 20 Introduction The Time Is Right To Implement People Analytics. Cloud Computing Software Eats The World Data Science People Analytics Benefit Every Stage Of Management. companies believe that.
Customer Experience Key to Product Design
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Can the daily experience of millions of customers be captured in a virtual delightful format? Let’s start by presuming that your social learning flight has taken off.
LearnDash Visual Customizer Add-On!
MAY 12, 2015
Whenever you need a feature, you can often add it by simply uploading a plugin, adding a bit of CSS, or even a bit of custom code. You can now completely customize the look and feel of LearnDash templates without the need for any custom coding – simply point & click! LearnDash Visual Customizer. Are your learners primarily business professionals? How It Works.
How to Navigate Difficult Internal and External eLearning Customers
FEBRUARY 24, 2016
So what do you need in order to address this lack of understanding from difficult eLearning customers? Another way to help your customers and clients understand what you do is by illustrating your design process using something that’s familiar to them. While it can be frustrating to negotiate with difficult eLearning customers, it’s part of the job. Education. Illustration.
Once Is Not Enough: How to Playtest Custom Learning Games
JULY 30, 2015
Learning Design Learning Games serious games custom games game design learning game designI believe playtesting is a crucial, and often overlooked, part of learning game design. It takes multiple iterations to determine the right combination of game mechanics and game elements for your target learners. Example: Serious Game for Healthcare Workers. Gameplay was competitive.
Move Beyond Learning to Applying: A Modern Management Development Program
customers”--that is, our organization’s leadership. multimodal campaigns that lead customers. 1 kineo.com firstname.lastname@example.org 312-846-6656 Hard to believe that it’s been almost 20 years since the term “eLearning” entered the corpo- rate learning lexicon. And just in the last five years, the velocity at which new solutions have entered. the market has gone through the roof. We now.
Customer Relationship Management
SEPTEMBER 24, 2015
Customer Relationship Management System Integrations. Customer Relationship Management (CRM) Systems provide deep value for sales teams and organizations at large due to the capacity to track, automate and organize interactions with customers. As such a number of integrations have been developed. Integrations Moodle
6 Great Project Management Tools for Custom eLearning Development
MARCH 5, 2014
We are often asked what project management tools we use for our Custom eLearning Development. This list of project management tools will definitely help your team create better custom eLearning development projects. The post 6 Great Project Management Tools for Custom eLearning Development appeared first on eLearning Brothers. Chat and video services are both available. 5.
Custom eLearning Development: When Does It Make Sense?
MAY 8, 2015
That’s why custom eLearning development exists–not every course is a one-size-fits-all endeavor. For their keen design skills, our custom development team was even awarded “Best Soft Skills Solution” at the the 2013 DevLearn conference, and you can trust us to work with you and make the best possible courses from your ideas.
How Do You React To Customer Feedback?
Learn and Lead
MAY 4, 2014
Are you measuring customer satisfaction? Do you ask your customers (external or internal customers) to rate you on a satisfaction survey index? If you do, then how you react to customer interactions before the survey could define feedback your customers give you, or not give you for that matter. How you react to it defines how customers perceive your service as.
Whitepaper: When The LMS Isn’t Enough
give their LMS high marks in terms of value for price In the survey, many respondents identified their top reasons for looking for a trade-in: • Poor reporting features • Difficult to use • Poor customer support • Out-of-date appearance • Inability to adapt to changing needs • Lack of mobile features “In a nutshell, far too many organizations feel they are paying. Turbocharge your LMS.6
The Recipe for Great Quality Custom Learning Solutions
MAY 7, 2015
eLearning Custom Learning Custom Learning Solutions Recepie for Custom LearningAs a leading provider of learning technology solutions, we often get questioned about the ‘quality’ of our solutions and services; what it means to us and how we ensure ‘great’ For us, quality begins from the very onset of the project. From the instructional design approach to the project management process; from visualisation to the […].
The Golden Age of Customer Feedback
SEPTEMBER 17, 2015
Engaging customers from the beginning to the end of the product development cycle is critical for the acceptance of products, both with current and future clients. Not engaging customers results in a “failure-to-launch” scenario, which benefits nobody. The post The Golden Age of Customer Feedback appeared first on Gyrus. Communication LMS Customer Service eLL
Improve Customer Success Training with Custom Elearning
APRIL 13, 2016
In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Customer Success reps are on the frontline, spending their time engaging with customers and acting as brand ambassadors for their companies.
Customer Service: Well Done is Better than Well Said
SEPTEMBER 2, 2015
previously used this company and was happy with their work, plus they have outstanding customer service so I was comfortable hiring them again. ” to customer service. My experience with this vendor reinforces the idea that quality customer service is extremely important to generate new, and retain existing, business. Communication LMS Customer Service eLL
New research explores the common myths and realities around the 70:20:10 learning model
satisfied customers. customer satisfaction increase (30% vs 7%) “Learning is not a management priority!”. (40% vs 61%). Question for L&D: Are the wider issues of talent and customer loyalty important to you? In-Focus. Report. February 2016 Authored by Charles Jennings, Laura Overton & Dr Genny Dixon. Supported by. www.towardsmaturity.org/in-focus/2016/702010. 70+20+10=100.
Multi-device eLearning: Custom or Tools?
APRIL 15, 2015
At the recently concluded LSCON 2015, I delivered a session on ‘Learning in a Multi-device World’ that covered the areas of design & development, testing, and delivering multi-device learning. Post the session, a visitor at our booth posed me this question: “At my firm, we are very keen to develop multi-device learning and we believe […]. eLearning eLearning Business eLearning Development Multi Device eLearning
Captivate 8 Custom Motion Effect Example
FEBRUARY 10, 2015
I created a Captivate activity with a custom effect using motion and scaling to animate two cars driving away to the horizon. The movement is saved as a custom effect (drive_away) so I can reuse it, as explained by Lieve Weymeis on her blog. The custom effect contains a Left-to-Right movement (which I edited to move up instead of left to right) and a ScaleTo 0.8.