Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

LearningGuild

JULY 28, 2014

The answer, in part, is through using advanced knowledge-management (KM) techniques. field, we can learn a lot from how Amazon approaches the relationship between customers and information. Design Strategies Instructional Design Interface Design Learning Systems Management' In the eLearning.

Knowledge Management 77

Knowledge Management KM Knowledge Management 77

WalkMe Training Station

JUNE 25, 2015

Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. The Most important Knowledge Management Tools. It is more than just the data and numbers or information and facts.

Knowledge Management 40

Knowledge Management Knowledge Wiki Tools 40

Hurix Digital

JULY 12, 2023

Enterprise learning refers to principles and practices allowing employees, customers, and partners to access training, skills development, and other knowledge assets. Better Efficiency It leads to a more organized learning framework with learning resources available for different departments and customers.

Enterprise 52

Enterprise Blended Learning Diversity Training Case Study 52

Acorn Labs

JUNE 20, 2023

Customer success and account management teams are crucial in supporting and making customers happy. They're essential throughout every step of the customer lifecycle to ensure the best customer experience for both new and existing customers. What is customer success & account management capability?

Custom 52

Custom Management Evalution Performance Support 52

Acorn Labs

JUNE 20, 2023

Customer success and account management teams are crucial in supporting and making customers happy. They're essential throughout every step of the customer lifecycle to ensure the best customer experience for both new and existing customers. What is customer success & account management capability?

Custom 52

Custom Management Evalution Performance Support 52

Infopro Learning

JANUARY 18, 2023

Key factors like how employees communicate, workplace environment, organizational performance, knowledge management, and others greatly impact learning culture. Learning culture at non-profits encourages a culture of inquiry where employees can evaluate how they are doing and whether their customers are satisfied.

Culture 221

Culture Effectiveness Adoption Adopt 221

Brilliant Teams

SEPTEMBER 4, 2023

Our commitment to innovation, customization, user-centric design, and comprehensive support sets us apart as leaders in the dynamic realm of eLearning solutions. Unparalleled Customization for Diverse Needs In a world where every organization’s learning needs are unique, off-the-shelf solutions often fall short of expectations.

Diversity Training 52

Diversity Training Software Services eLearning Strategy 52

WalkMe Training Station

AUGUST 3, 2015

The importance of knowledge management in today’s corporate environment cannot be stressed enough. It involves storing, organizing and sharing important information that is beneficial to both the customers and the company itself. The Knowledge Management Tools to Know.

Knowledge Management 40

Knowledge Management Knowledge Tools Management 40

TechSmith Camtasia

SEPTEMBER 30, 2019

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Knerr and his team found themselves asking, “Wouldn’t Avaya employees and customers benefit from the company’s own Khan Academy?”. At a glance. While the U.S.

YouTube 75

YouTube Authoring Tools Custom Video 75

gomo learning

APRIL 4, 2019

This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. Online knowledge hubs allow companies to store corporate wiki-style information that both customers and employees can access easily.

Knowledge Management 56

Knowledge Management Integrate Compliance Training Knowledge 56

EdCast

FEBRUARY 12, 2019

EdCast Acquires Leapest, the Leading Corporate Training Marketplace with 1,600 Business Customers EdCast expands its blended learning offerings by adding Leapest, an online marketplace for corporate training with 5,000 learning products and a focus on high-tech upskilling, to EdCast’s knowledge management offerings.

Blended Learning 53

Blended Learning Custom Business Blended 53

ProProfs

FEBRUARY 15, 2022

Custom Training & Learning Solutions. Managed Learning Services. Custom eLearning. Customer Success Team. Custom eLearning Development. For example, Agile project management is the most commonly used project management system. Custom eLearning Solutions. 100+ customization options.

Custom eLearning Development 52

Custom eLearning Development Diversity Training Compliance Training Best eLearning 52

ProProfs

JULY 10, 2017

This holds true for eLearning as well where personal learning environments (which enables learners to manage and control their own learning experience) are sought by many. Both trainers and learners favor customized learning because knowledge retention is higher when learning is more specific to an individual needs and goals.

Personal 103

Personal Personalization Blended Learning Corporate eLearning 103

Docebo

OCTOBER 4, 2018

Nuxeo University has become the centerpiece of our knowledge management strategy. This includes any integrator, prospects, or customer new to our platform. Here at Nuxeo, we’ve successfully implemented our knowledge management vision thanks to the Docebo learning platform’s capabilities. START A TRIAL.

Docebo 34

Docebo Knowledge Management Knowledge Strategy 34

ProProfs

DECEMBER 6, 2017

Instead of trying to stay one step ahead and not paying due attention to the client, an efficient salesperson is the one who listens carefully to the needs of the customers to build a ‘personal’ connect with them. Many times sales staff despite knowing a product inside out fail to create an impact when they directly interact with customers.

Sales 85

Sales Teams Online Simulations 85

Infopro Learning

OCTOBER 26, 2023

Knowledge and skills are imperative for staying competitive. Let’s explore the key steps to curating a customized learning consulting strategy for your organization. Knowledge management strategy for better use of information to improve business performance.

Consulting 221

Consulting Blended Learning Portfolio Collaboration 221

EduPivot Knowledge Center

NOVEMBER 13, 2023

Traditional platforms are often used by organizations to share and store information, such as Google Drive or Dropbox, however a proper internal knowledge base offers so much more. Pricing : Free Note : BookStack is an open-source internal knowledge base software that allows for great flexibility and customization.

Knowledge Base 64

Knowledge Base Custom eLearning Development Confluence Atlassian 64

Xyleme

APRIL 9, 2024

Orchestrating the Learner's Journey with AI AI is transforming the landscape of professional development by customizing the educational experience for every individual. The true transformative potential of Generative AI in Knowledge Management lies in its ability to make it easier to find and capture information.

Organization 52

Organization Diversity Training KM Metrics 52

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It prepares staff, especially those interacting directly with customers, to excel in their roles.

Case Study 91

Case Study LMS Customer Service Training 91

Instancy

JULY 11, 2023

By leveraging large language models, organizations can deliver personalized learning experiences to customers and employees. For instance, let’s consider a multinational software company that utilized a generative AI-based system for customer support.

Performance Support 40

Performance Support Knowledge Online Learning Support 40

Integranxt

JANUARY 10, 2024

These groundbreaking technologies are not merely add-ons but fundamental forces reshaping how businesses operate, interact with customers, and make pivotal decisions. Beyond automating customer service, LLMs are instrumental in complex tasks like nuanced data analysis, offering insights that drive strategic decisions.

Innovation 52

Innovation Business Search Analysis 52

Instancy

SEPTEMBER 12, 2023

Leading companies already use it for everything from optimizing search to automating customer service. Leveraging Private Enterprise Knowledge A key benefit for companies is the ability to apply generative AI specifically to their proprietary knowledge, data, and content. This augments human analysis for competitive advantage.

Business 52

Business Enterprise Diversity Training Compliance Training 52

TalentLMS

MARCH 16, 2016

” Many companies seek eLearning services for the sole purpose of knowledge management and knowledge development. When course mentors facilitate large volumes of knowledge sharing, they feel they can filter out content for the next course.

Problem 40

Problem Content Developer eLearning Consultant Content 40

Global eTraining

MARCH 18, 2020

It’s imperative for managers in today’s connected business environment to act quickly and make smart choices to keep their teams and organization moving forward. Here are 4 things Global eTraining customers are doing to switch to remote work without losing momentum. Not a Global eTraining customer yet? Total Leadership.

Global 80

Global Teams Productivity Product 80

Global eTraining

MAY 30, 2023

Once exams are completed, ‘GeT Insights’ automatically generates and provides learners with a personal Custom Learning Path, complete with all the content a learner needs to review based on areas of weakness identified by the assessment. Management also has access to downloadable reports on each examinee and their areas of improvement.

Assessment 52

Assessment Solution Skills Quiz 52

Global eTraining

MAY 21, 2020

Global eTraining adds language translations to the Knowledge Management Platform. The intelligent language translation is further available to original content created by GeT customers in The Generator, enabling organizations to better serve their teams.” Charles Jarvis, General Manager, Global eTraining. Chinese (??).

Global 52

Global Brandon Hall Diversity Training Library 52

TalentLMS

MAY 12, 2015

The tricky tacit and explicit knowledge sharing. In this article, we will define knowledge and how using your LMS, you can share tacit and explicit knowledge using some knowledge management strategies. One highlight of a learning management system is its collaboration within course participants.

Communities of Practice 40

Communities of Practice KM LMS Community 40

TalentLMS

MAY 12, 2015

The tricky tacit and explicit knowledge sharing. In this article, we will define knowledge and how using your LMS, you can share tacit and explicit knowledge using some knowledge management strategies. One highlight of a learning management system is its collaboration within course participants.

Communities of Practice 40

Communities of Practice KM LMS Community 40

Mike Taylor

AUGUST 20, 2021

The current NoCode/Low Code trend is giving rise to a new class of “citizen developers” enabling new capabilities for creating custom software solutions that were previously not possible to those of us who are not programmers. How Content Consumption Can Help Upgrade Your Brain. 2021 L&D Benchmark Report on the Learning Uncut podcast.

Technology 119

Technology eLearning Guild PKM Podcasts 119

eFront

NOVEMBER 5, 2015

With most economies quickly moving towards knowledge-resourced survival strategies, eLearning is the most sought-after knowledge management pedagogy. Having accumulated a wealth of knowledge in an organization, managers are looking for ways to make it available to employees in a meaningful way.

Organization 40

Organization eLearning Strategy Business Create 40

The Learning Circuits

MARCH 3, 2006

Blogs are knowledge objects that can make bottom-up (i.e. useful) knowledge management a reality. A project blog or a department blog not only surfaces and shares knowledge, it also makes it searchable and archives it. As you may be aware, I've become a champion of using Web 2.0

Knowledge Management 40

Knowledge Management KM Blogging Knowledge 40

Hurix Digital

JANUARY 4, 2024

Use Cases for Attended Bots Attended bots act as virtual assistants to humans and are best suited to augment tasks that still need manual efforts for completion like: Customer Service: Attended bots can support customer service agents by fetching relevant customer information, suggesting responses, or automating routine tasks like data entry.

Scanning 52

Scanning Metrics Analysis Customer Service 52

dVinci Interactive

SEPTEMBER 3, 2014

Access your knowledge management system or company Intranet site? What if your peacock is a customer on hold? So are knowledge management systems and company Intranet sites. Do you: Search your LMS for an eLearning course? Peruse the sticky notes on your computer? Lean over and ask your neighbor?

Performance Support 187

Performance Support Support Performance eLearning Tools 187

BrainCert

MARCH 7, 2024

Centralized Knowledge Management: Capture, organize, and share valuable knowledge through a centralized knowledge base. This empowers teams with easy access to the latest information and best practices, fostering a culture of continuous learning and knowledge sharing.

Collaboration 52

Collaboration Software Teams Virtual Classroom 52

Paradiso

JANUARY 23, 2022

Knowledge Management System and Employee Productivity. While there are many different ways to achieve this, a knowledge management system (KMS) can be an extremely valuable tool. How Knowledge Management System improves employee productivity. Knowledge sharing also has the potential to improve collaboration.

Knowledge Management 91

Knowledge Management Knowledge Productivity Product 91

EdCast

DECEMBER 14, 2019

December 12, 2019 09:00 AM Eastern Standard Time SAN FRANCISCO–(BUSINESS WIRE)–EdCast, a category-defining leader in AI-powered personalized learning and knowledge management for enterprise customers, announced today the close of its $35 million Series D financing round led by Avathon Capital, an investment platform headquartered in Chicago (..)

Enterprise 52

Enterprise Knowledge Management Standards Personal Learning 52