Tim Slade

APRIL 29, 2019

In other words, the only knowledge or skill the learner needs to apply to complete a click-to-reveal interaction is the use of their mouse and nothing more. You see, one of the biggest hurdles to designing meaningful interactivity starts with whether or not you’re trying to solve a gap in knowledge or a gap in performance.

Interactive 252

Interactive Performance Design eLearning 252

Spark Your Interest

JANUARY 26, 2021

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

Custom 188

Custom Education Authoring Tools Miro 188

Ontuitive

MARCH 22, 2022

Creating a culture of knowledge sharing is crucial to long-term organizational success. Knowledge sharing also encourages employees to build relationships, collaborate, and connect. Knowledge sharing also encourages employees to build relationships, collaborate, and connect. Model knowledge sharing behavior.

Trust 202

Trust Collaboration Culture Knowledge 202

Docebo

SEPTEMBER 15, 2021

One such activity, which yields massive returns, is customer training. . Let’s take a deep dive into the concept of customer education, and explore how you can create an external learning program for your organization. . What is customer training? Customer training examples. Why is customer training important?

Blended Learning 244

Blended Learning Custom LMS Brandon Hall 244

MobileTrain

MARCH 31, 2024

However, one often overlooked aspect of efficiency is its impact on customer satisfaction. This article will explore the symbiotic relationship between efficient teams and improved customer satisfaction and how AI revolutionises this dynamic.

Case Study 52

Case Study Custom Internationalization Compliance Training 52

OpenSesame

AUGUST 26, 2016

Companies preach that prospective employees must have the necessary KSA’s– knowledge, skills and abilities– to be successful. Knowledge is defined loosely as a general body of knowledge. “I Knowledge, skills, and abilities can all be acquired; enter elearning. Acquire Knowledge. Learn a Skill.

Job 52

Job Knowledge Skills eLearning 52

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.

Performance Support 93

Performance Support Support Teams Custom 93

Instancy

FEBRUARY 26, 2024

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Unveiling a New Era in Learning: LLMs are not simply language bots.

Blended Learning 52

Blended Learning Custom Education LMS 52

Paradiso

SEPTEMBER 13, 2023

This growth can be attributed to the rising demand for instant access to knowledge and the effectiveness of employee training, which is prompting both small and large businesses to embrace learning management systems. How Does Custom LMS Development Enhance Business Performance?

Association Learning Management System 91

Association Learning Management System LMS Diversity Training Compliance Training 91

Integranxt

MARCH 25, 2024

In today’s digitally driven landscape, customer experience reigns supreme. Businesses are constantly seeking innovative ways to elevate service, improve efficiency, and build stronger customer relationships. Customer expectations are evolving rapidly. Around 44% of companies are interested in investing seriously in AI.

Customer Service 52

Customer Service Services Custom Tools 52

OpenSesame

AUGUST 26, 2016

Companies preach that prospective employees must have the necessary KSA’s-- knowledge, skills and abilities-- to be successful. Knowledge is defined loosely as a general body of knowledge. “I Knowledge, skills, and abilities can all be acquired; enter elearning. Acquire Knowledge. I can use Excel proficiently.”.

Job 40

Job Knowledge Skills eLearning 40

IT Training Department Blog

NOVEMBER 2, 2023

Most company technology requires training but not necessarily custom training. When training is needed and the technology or process is custom then custom training is also needed. We understand that not all technologies require custom training. Training is an essential step in change management.

Social Networks 111

Social Networks Technology Companies Custom 111

Docebo

APRIL 20, 2020

One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. What is a Customer Training Program? Why is Customer Training important?

LMS 133

LMS Custom Brandon Hall Help 133

LearnDash

NOVEMBER 2, 2023

Hold on to your seats (pun intended) because we’ve just added the option for your customers to buy multiple seats to a course at once. You’ll find all the details in our Knowledge Base. This release has significant updates and additions to make selling B2B and B2C courses easier than ever. Bug Hunters, We Got You!

Course 232

Course License Newsletter Upgrade 232

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? What Are the Different Types of Product Knowledge?

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? What Are the Different Types of Product Knowledge?

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ed App

DECEMBER 14, 2022

There are many knowledge sharing platforms that help make all important information and documentation easily accessible, but which are the best options for this? In this article, we’re going to explore 10 knowledge sharing platforms and highlight their features that you should consider. . Knowledge Sharing Platform #1 – EdApp.

Knowledge 52

Knowledge Platform Authoring Tools Confluence 52

Ed App

SEPTEMBER 19, 2021

Managing your organization’s data, projects, tasks, and content resources is now made easier through the use of web-based knowledge management software. Knowledge Management Software #1 – EdApp. Knowledge Management Software #2 – Nuclino. Knowledge Management Software #3 – Zoho Showtime.

Knowledge Management 52

Knowledge Management Authoring Tools Software Knowledge 52

Integranxt

DECEMBER 26, 2023

Conversational AI : a term now synonymous with cutting-edge customer service. This innovative technology is not just a fleeting trend but a fundamental shift in how businesses interact with their customers. In the realm of customer service, Conversational AI is becoming indispensable.

Customer Service 52

Customer Service Conversation Services Custom 52

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

Custom eLearning Development 131

Custom eLearning Development Custom Education Program 131

Fly Plugins

MARCH 5, 2024

It provides a centralized hub for e-learning, tracking progress, and evaluating competency in medical knowledge and skills. It ensures that healthcare professionals, including doctors, stay at the forefront of medical knowledge and advancements to provide the best possible care to their patients.

LMS 216

LMS Industry Healthcare Learning Management System Compliance Training 216

Kitaboo

JUNE 6, 2022

You’d like to buy some of your courses from off-the-shelf content providers, but you may like to create custom courses in-house for certain topics. However, online training content cannot exist in silos; rather it has to work in synchrony with the learning management system, desktop storage, and knowledge bases.

SCORM 52

SCORM Compliance Training LMS Authoring Tools 52

Knowledge Guru

OCTOBER 22, 2014

Since the release of Knowledge Guru in 2012, our team has spent thousands of hours researching the science of learning and serious games. Most importantly, we’ve listened to our growing customer base to find out what features and functionality they need to make serious games a success in their organizations.

Report 170

Report Games Knowledge Player 170

TOPYX LMS

AUGUST 25, 2016

Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally. What Is Knowledge Hoarding?

LMS 167

LMS Learning Management System Knowledge System 167

Infopro Learning

NOVEMBER 8, 2022

It uses creative and innovative ways to make it easier for learners to understand and use the knowledge or skills at their jobs. Choose Mobile Customization for Seamless Learning. Microlearning prevents learners from undergoing long courses and spending hours learning new things. Utilize AI to Enhance Training Sessions.

microlearning 282

microlearning Strategy Solution Effectiveness 282

Global eTraining

MARCH 31, 2022

Edmonton, Alberta – Global eTraining is excited to announce the launch of the first phase of a new Knowledge Gap Assessment Solution, ‘ GeT Insights ’. Assess knowledge of applicants and interviewees. Assess the general knowledge-base within an organization. Identify internal training focuses.

Global 52

Global Assessment Knowledge Solution 52

Ed App

NOVEMBER 4, 2021

Transferring and sharing of business knowledge is now easier than ever before — thanks to the rapid increase of knowledge management tools on the market. To help you out, we’ve listed below the 10 best knowledge management tools and compared their key features, benefits, and pricing plans. . Cloud-based authoring tool.

Knowledge Management 52

Knowledge Management Knowledge Authoring Tools Tools 52

Knowledge Guru

OCTOBER 28, 2015

The Fall 2015 release of Knowledge Guru is so small, it fits in your pocket. Learners will be able to play Knowledge Guru games across desktop, tablet and smartphone the week of November 2nd. Scores and achievements sync seamlessly between the web app and native app version of Knowledge Guru. Already a Customer?

Knowledge 100

Knowledge Player Analytics Score 100

Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. Who Is the Modern Customer? Train on your company’s knowledge base. So, where do you start?

Customer Service 51

Customer Service Custom Services Training 51

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

dominKnow

DECEMBER 13, 2022

The Best Advance in Content Authoring Technology entry focused on an online knowledge-based training course which resulted in shared knowledge being accessible to internal teams. In turn, the Medical Solution’s Learning & Development teams were able to get resources to learners 30% quicker.

Brandon Hall 98

Brandon Hall Technology Knowledge Base Analysis 98

Hurix Digital

NOVEMBER 12, 2021

When it comes to ensuring the effectiveness of organizational training, custom training content plays an essential role in aligning the training material with the specific needs of employees, especially if you are looking to improve their performance and keep them engaged. What is custom training content?

Custom 52

Custom Performance Content Help 52

Coassemble

FEBRUARY 4, 2021

Customer Success was given no training to understand how to support customers for the launch. Because the company did not prime their team by delivering product knowledge training before launching the update. To be successful, SaaS companies must foster knowledgeable staff to build their brand and sell their offering.

Productivity 52

Productivity Product Knowledge Guide 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. It is the first point of contact that handles customer queries, IT issues, or service-related problems. These tickets serve as records of customer issues and their status. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. It is the first point of contact that handles customer queries, IT issues, or service-related problems. These tickets serve as records of customer issues and their status. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Enyota Learning

JULY 31, 2018

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. How is this different? How is this different?

Custom 94

Custom Customer Service Training Train 94

Epilogue Systems

MARCH 23, 2023

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

Custom 52

Custom Metrics Adoption Adopt 52