CLO Magazine

JANUARY 23, 2019

Phillips is chairman and Patti P. Phillips is president and CEO of the ROI Institute. The goal is impact from the innovation; a new product adds revenue, a new process takes less time, a new procedure improves quality or a new service improves customer satisfaction. At Level 4, impact is measured.

CLO 69

CLO Innovation Phillips ROI 69

eLearning Brothers

FEBRUARY 21, 2017

Only by knowing exactly which tools are in your arsenal can you properly assess a situation and form the proper “plan of attack,” much like how a handyman/woman should recognize when a particular screw will require the use of a Phillip’s head screwdriver or a flathead screwdriver.

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Coaching Course Tips Phillips 124

Acorn Labs

JANUARY 24, 2023

Once employees have a base knowledge of their roles, they can branch out into more creative avenues, leading to improvements in services, products and processes. Consider a Kirkpatrick Model, Phillips Model, or impact study to measure the ROI (and, therefore, learner engagement) of your training. Increased financial performance.

ROI 52

ROI Metrics Kirkpatrick Customer Service 52

Acorn Labs

JANUARY 24, 2023

Once employees have a base knowledge of their roles, they can branch out into more creative avenues, leading to improvements in services, products and processes. Consider a Kirkpatrick Model, Phillips Model, or impact study to measure the ROI (and, therefore, learner engagement) of your training. Increased financial performance.

ROI 52

ROI Metrics Kirkpatrick Customer Service 52

Limestone Learning

MARCH 1, 2024

This webinar will draw on insights from Ryan Lufkin, VP of Global Academic Strategy at Instructure, and Christopher Phillips, Digital Accessibility Coordinator at Utah State University, to help you design your accessible learning adventures. In this webinar, you’ll learn: Why customer education matters? Tuesday, March 12, 2024, 10 a.m.–11

Free 52

Free Diversity Training Develop Authoring Tools 52

CLO Magazine

APRIL 28, 2020

Previously, a company that sold stocks, bonds or derivatives had to discuss 12 items in its financial disclosure, like product or service, competitive environment, order backlog, etc. The second significant development in this area is closely related to the first: The United States Securities and Exchange Commission announced on Aug.

Analytics 101

Analytics Report Metrics Phillips 101

LearnUpon

DECEMBER 2, 2020

For example, if you are training customers, the Sales team could have a goal of increasing sales revenue by 25% over the next year. Phillips, Chairman of the ROI Institute states : “If it’s a measure that matters to the organization, then it’s there already.” Example 1: Customer Training. Is there a percentage tied to the goal?

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ROI Metrics Program Training 54

CLO Magazine

AUGUST 24, 2013

Organizations that have reached higher measurement levels use a blended approach for the various frameworks and find ways to customize evaluation. Then she said the tool automates levels 1 through 5 — including the Phillips ROI model — to help learning leaders report and analyze the data. This is the case at Qualcomm Inc.,

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Evalution Metrics Phillips Kirkpatrick 55

Training Industry

AUGUST 15, 2017

Jack and Patti Phillips of the ROI Institute argue that training organizations that don't have an extensive measurement and evaluation system are likely to see a reduction or elimination of their budget. When customers are loyal to a company, they repurchase the product or service from that organization whenever possible.

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ROI Metrics Phillips Training 42

Beyond Campus Innovations

APRIL 12, 2018

Whether as broad as training in management and leadership, or as narrow as a topic such as customer service, organizational training that carries the components identified under Best Practices above, will facilitate positive employee contribution while also more likely than not to have college credit value. Bolling, J, Phillips, M. &

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Phillips Training Train Lecture 40

Limestone Learning

NOVEMBER 30, 2021

PT: Building a Successful Customer Learning Community: A Case Study How do you engage your customers as an extended enterprise business and ensure customer success with your products? One answer is to build a high-quality customer learning community. Use the ready-to-go slides and customize them according to your needs.

Free 119

Free Brandon Hall Authoring Tools Compliance Training 119

Training Industry

JULY 28, 2016

Earlier this month, Unicorn Training, a London financial services L&D company, announced its acquisition of Amuzo, a BAFTA-nominated games studio, six months after investing in the Bournemouth, UK-based company. For Unicorn, which focuses on financial services and compliance training solutions, gamification may be an especially valuable tool.

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Compliance Training Games Phillips Simulations 40

Training Industry

JULY 28, 2016

Earlier this month, Unicorn Training, a London financial services L&D company, announced its acquisition of Azumo, a BAFTA-nominated games studio, six months after investing in the Bournemouth, UK-based company. For Unicorn, which focuses on financial services and compliance training solutions, gamification may be an especially valuable tool.

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Compliance Training Games Phillips Simulations 40

Limestone Learning

JULY 28, 2021

Cracking the Code of Employee Disengagement , Jill Christensen has uncovered a proven strategy to turn disengaged workers into a unified high-performing team, resulting in increased revenue, customer satisfaction, productivity and retention. Use the ready-to-go slides and customize them according to your needs.

Virtual Classroom 137

Virtual Classroom Diversity Training Free Authoring Tools 137

Limestone Learning

FEBRUARY 26, 2021

Use the ready-to-go slides and customize it according to your needs. He’ll demonstrate how to use Scenes to organize various interaction types, save the template file, how to access your custom template library and how to share the template with others. Add a quiz and publish your courses to an LMS. Wednesday, March 3, 2021, 11 a.m.–12

Free 96

Free Brandon Hall Authoring Tools Virtual World 96

Dashe & Thomson

AUGUST 19, 2011

I just realized that I haven’t included a single word about Jack Phillips , who introduced Return on Investment (ROI) as Level 5 to Kirkpatrick’s Four Levels of Evaluation. My first exposure to Phillips’ ROI—although I didn’t realize it at the time—was through a colleague who introduced me to Kirkpatrick’s Four Levels.

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Phillips Evalution ROI Metrics 169

Limestone Learning

NOVEMBER 30, 2020

ROI Institute’s Chairman, Jack Phillips, PhD, and CEO, Patti Phillips, PhD, are joined by Rebecca L. Join Dr. Pooja Jaisingh, Lead Elearning Evangelist at Adobe Digital Learning Solutions, to learn how to build custom interactions and interaction elements using standard actions, conditions, variables and shared actions.

Free 78

Free Photoshop Augmented Reality Adobe Captivate 78

Elucidat

OCTOBER 10, 2018

If you’re going to be using Elucidat, your Customer Success manager will discuss your desired outcomes – their job is then to help you use Elucidat successfully to achieve these. Customer success consultants, whose jobs are to help you reach your desired outcomes with Elucidat. Get your stakeholders on board ASAP.

Authoring Tools 55

Authoring Tools Authoring Tools eLearning Consultant 55

Interactive Services

APRIL 10, 2019

Worse, you may have an underperforming program, one that puts the organization at risk of customer complaints, failing a compliance audit, generating bad publicity, or even receiving hefty penalties. The post Evaluation and ROI in Compliance Training appeared first on Interactive Services Global Compliance Training.

Compliance Training 40

Compliance Training ROI Compliance Evalution 40

WhatFix

JUNE 28, 2023

The administrative tasks involved in organizing and managing training programs, including scheduling, registration, logistics, and support services. AI-powered chatbots go far beyond customer support now. Reduced productivity as a result of work process disruption. Here’s how: Intelligent chatbots. See Whatfix in action now!

Cost 52

Cost Compliance Training Diversity Training Effectiveness 52

Learnnovators

OCTOBER 5, 2014

National Health Services – Case Study : This case study from Edge Interactive discusses how National Health Services (NHS) reformatted and optimized its lengthy online course on its integrated payroll system into an embedded performance support solution consisting of a short course with job aids and simulations.

Performance Support 150

Performance Support Support Performance Case Study 150

Limestone Learning

JULY 31, 2023

Hear from Karie Willyerd, Chief Customer Strategy Officer at Learning Technologies Group, and Jeff Fissel, Vice President of Learning Solutions at Bridge, as they share insights into the potential of this technology in learning tech and some pitfalls to avoid. Patti and Jack Phillips, Ph.D.s, Join Sheila B. Robinson, Ed.D.,

Free 76

Free Diversity Training Compliance Training Authoring Tools 76

Limestone Learning

JANUARY 31, 2022

During this interactive session with Dr. Patti Phillips, CEO of ROI Institute, and Dr. Edward Hubbard, CEO of Hubbard & Hubbard, Inc., Join Craig Kingsbury, Customer Success Manager at Vyond, to discover the importance of creating a storyboard to kickstart your video projects. The good news is that progress is being made.

Custom eLearning Development 93

Custom eLearning Development Virtual Classroom Free Compliance Training 93

Learnnovators

OCTOBER 5, 2014

National Health Services – Case Study : This case study from Edge Interactive discusses how National Health Services (NHS) reformatted and optimized its lengthy online course on its integrated payroll system into an embedded performance support solution consisting of a short course with job aids and simulations.

Performance Support 100

Performance Support Support Performance Case Study 100

CLO Magazine

MAY 21, 2021

Yet the customer’s expectation was to deliver both the training and the technical documentation at the time of system delivery to the customer — an impossible task using the systems and resources we had in place. The customer wins, the company wins, and people like Genichi Taguchi would argue society wins. Indeed, we are.

Communication 61

Communication Instructional Design Authoring Tools Streaming 61

Limestone Learning

NOVEMBER 30, 2019

In this session, Dr. Patti Phillips, CEO, ROI Institute, Inc., Efficiently deliver a 90-day onboarding program that’s high touch and customized to the learner. Join Patti Phillips, CEO and president of ROI Institute, as she describes ROI and the ROI Methodology. Scale an onboarding program to accommodate a global workforce.

Free 60

Free Brandon Hall Compliance Training Case Study 60

Obsidian Learning

OCTOBER 30, 2015

Kirkpatrick and Kirkpatrick (2006) compare it to measuring customer satisfaction and note that when learners are satisfied with training, they are more motivated to learn. Let’s look at an example of Level 4 evaluation for a course on servicing equipment at customer sites. Customer satisfaction. Phillips, J.

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Kirkpatrick Effectiveness Course Evalution 40

Limestone Learning

SEPTEMBER 30, 2021

Join Grace Tacot, Strategic Customer Success Manager at LearnUpon, as she shares how to create the best course content with materials you already have. Gwen has over twenty years of experience in training and development, customer service supervision and quality assurance initiatives. Wednesday, October 6, 2021, 9 a.m.–10

Free 136

Free Diversity Training Compliance Training Brandon Hall 136

Limestone Learning

MARCH 30, 2020

In this webinar, hosted by Cheryl Lasse, Managing Partner at SkillDirector, and Lesley Roddam, Customer Success Manager at SkillDirector, you’ll learn how to: Create a thriving competency-based learning initiative. Hear from veterans on their transition from military service to training and talent development.

Free 86

Free Brandon Hall Blended Learning Virtual Classroom 86

learnWorlds

DECEMBER 1, 2023

Customer Support Communities Customer support communities play a crucial role in enhancing customer satisfaction and support. These communities not only empower users to find answers independently but also create a collaborative environment where customers can connect with each other.

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Community Social Networks Platform Forum 105

Training Orchestra

OCTOBER 18, 2023

The better trained your employees are, the better equipped they will be to provide the best possible product or service for your organization, so in theory, L&D should pay off. One of the most respected models for measuring the return on investment in training among L&D circles is the Phillips ROI Model.

ROI 52

ROI Metrics Guide Blended Learning 52

eLearning 24-7

FEBRUARY 8, 2012

While it offers some customizations, in general it typically lists. Finding out the progress is a tad funky, because you can some customization involved – which while that may seem like a great idea – the customization does not enable a progress bar or some type of graphical interface. It is completely optional.

Productivity 71

Productivity Product Association Learning Management System Compliance Training 71

Limestone Learning

SEPTEMBER 29, 2019

Join Patti Phillips, CEO of ROI Institute, and Katharine Aldana, Learning and Development Design Manager for Verizon, as they demonstrate how you can show the impact and ROI of your leadership development programs. Technology, methodologies, consultancy services and content design all have their places.

Free 59

Free Authoring Tools Adobe Captivate Diversity Training 59

Limestone Learning

APRIL 27, 2018

Monday, May 21, 2018, 10AM – 11AM PT: How to Get Unstuck (Free for ATD members) Healthcare companies are in constant flux with ever-changing laws and mandates, not knowing whether the FDA will approve your device or medication, and the ongoing competition to come up with the next best product or service. You can teach that! Dr. Patti P.

Webcast 43

Webcast Free Blended Learning Authoring Tools 43

Clive on Learning

APRIL 21, 2008

If your customers don't like what you deliver for them, then they will be reluctant to participate in future events and they will tell their friends. Kirkpatrick didn't talk about ROI - my understanding is that ROI was added much later as a fifth level in Jack Phillips' extended model. Let's start with level 1. How much did it cost?

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Kirkpatrick Problem ROI Evalution 40

Learngenix Blog

DECEMBER 20, 2022

There was an advertisement by Caleb Phillips in the Boston Gazette for remote instruction of the “new method of shorthand” (it was new then, we suppose). It might have gotten some hits, but remote learning by mail had to wait until the relative modernization of the postal service in the 19th century for it to take off.

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Statistics Diversity Training Corporate eLearning eLearning Strategy 52

Limestone Learning

FEBRUARY 28, 2022

Her passions for storytelling and service make voiceover her dream career. Join Open LMS’ Amy Tessitore, Senior Manager of Engagement Services, and Claire Kruse, Senior Manager of Support Services, as they explore the latest trends, tips and strategies to bolster engagement and future-proof your learning programs.

Free 91

Free Diversity Training Compliance Training Blended Learning 91