TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

Infopro Learning

OCTOBER 18, 2023

If you’ve ever interacted with a customer success team , you know just how crucial they are in ensuring your satisfaction and loyalty. Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team.

Behavior 221

Behavior Metrics Teams Custom 221

Rustici Software

FEBRUARY 22, 2024

They now offer a course library of over 150 individual courses and micro-learnings on the most commonly needed topics from harassment prevention to DE&I, and much more plus an LMS offering enabling custom course content. She started to feel like the training was insufficient and formulated how this experience could be more productive.

Software 81

Software Productivity Product Custom 81

Infopro Learning

JULY 8, 2021

Today organizations are rapidly transforming their everyday business practices to improve efficiency and better meet changing customer needs. Highly effective teams are able to communicate and collaborate well, creating a more cohesive and productive team environment. Ineffective Leadership.

Consulting 419

Consulting Performance Support Teams Performance 419

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. The 3rd step is the careful implementation of the product training program.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Infopro Learning

JULY 26, 2023

According to a study by Salesforce, 90% of sales reps on high-performing teams have leaders who encourage them to prioritize building long-term customer relationships rather than focusing solely on short-term wins. By comprehending this framework, you can identify the areas where product-centric training can be integrated seamlessly.

Sales 221

Sales Productivity Product Simulations 221

Infopro Learning

AUGUST 23, 2021

Training can successfully help remote teams in mastering new skills and boosting workforce productivity. Remote teams also feel more prepared to face the disruptions and adapt to the change when they are suitably supported with learning and development. Today, soft skills are equally important as hard skills.

Custom eLearning Development 419

Custom eLearning Development Trends Custom eLearning Strategy 419

CommLab India

MARCH 19, 2024

I n today's fast-paced business environment, a deep understanding of your products is essential for success. Effective product training empowers your sales teams, customer support staff, and technicians to provide unmatched value to customers.

Blended Learning 107

Blended Learning Blended Productivity Product 107

Docebo

FEBRUARY 2, 2023

Customer education refers to the process of providing information, resources, and training to customers to help them realize the full value of your products or services. It includes courses, peer supported learning, product tutorials, webinars, user guides, FAQs, and other resources. You’re absolutely right.

Custom 213

Custom Education Docebo Business 213

Learning Rebels

FEBRUARY 1, 2024

Does the idea of being productive make you feel like you are juggling flaming chainsaws while blindfolded on a unicycle? Between designing workshops, crafting engaging training materials, and nurturing employee development, finding time to breathe, let alone be productive, feels like a pipe dream. Remember Franklin Planners?

Productivity 130

Productivity Product Tools Evernote 130

Ontuitive

AUGUST 2, 2022

Product Adoption vs User Adoption: Hint—they’re not the same. The terms product adoption and user adoption are often used interchangeably when discussing B2B software and SaaS solutions. Product adoption refers to customers adopting third-party software or SaaS products. Product Adoption Strategy.

Adoption 197

Adoption Adopt Productivity Product 197

Docebo

SEPTEMBER 15, 2021

One such activity, which yields massive returns, is customer training. . Let’s take a deep dive into the concept of customer education, and explore how you can create an external learning program for your organization. . What is customer training? Customer training examples. Why is customer training important?

Blended Learning 244

Blended Learning Custom LMS Brandon Hall 244

Paradiso

JANUARY 24, 2024

Customer training is a critical aspect of ensuring the success of your products or services. This guide is designed to provide you with a comprehensive understanding of customer training , its importance, and how to implement effective strategies. What is Customer Training? What are the Benefits of Customer Training?

Compliance Training 91

Compliance Training Custom Guide Authoring Tools 91

LearnDash

NOVEMBER 11, 2020

ThriveCart is an online shopping cart solution that has a variety of features, including: Order bumps and up-sells support A/B testing Discounts and coupons Automatic retries for failed payments And much more! It is a simple two-step process: Create a product in ThriveCart. What is ThriveCart? What does the ThriveCart integration do?

Integrate 296

Integrate Support Upgrade Website 296

Docebo

OCTOBER 2, 2018

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. The demand for access and support for learning in the daily flow of work has led to increased focus on mobile learning solutions and ‘microlearning’.

Performance Support 137

Performance Support Support Performance Productivity 137

Paradiso

MARCH 7, 2024

With the ever-changing business world and the challenge of losing customers, companies understand the importance of teaching customers effectively. Providing training and support to customers is crucial for long-term success. Explore the latest trends in customer training LMS to enhance your skill and knowledge.

LMS 91

LMS Trends Custom Metrics 91

Ontuitive

DECEMBER 13, 2022

Whatever the predictions indicate, however, many businesses are doubling down on their customer retention strategies to drive progress. Zeal makes increasing customer retention easier; learn how. In fact, Bain & Company reports that increasing customer retention by 5% can increase profits between 25% and 95%.

Adoption 195

Adoption Adopt Digital Platform 195

Rustici Software

JUNE 3, 2021

At Rustici, we’ve always prided ourselves on our customer service. Even from its early days , the focus for our customer support team has been one word: delight. I had certainly been ‘satisfied’ in the past with various customer support interactions, but ‘delighted’? Not really. Rustici is the highball.

Support 88

Support Custom Trust Issue 88

Ontuitive

MAY 16, 2022

Ability to better meet customer needs and expectations. . Multi-pronged approaches are often best, especially when digital adoption is highly supported during the process. An organization can make the process of modernizing legacy applications easier by implementing solutions that further support digital transformation.

Performance Support 203

Performance Support Digital Software Support 203

Spark Your Interest

JANUARY 26, 2021

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

Custom 188

Custom Education Authoring Tools Miro 188

Aptara

FEBRUARY 3, 2022

Startups and small companies bring innovative products and services to market and focus their attention primarily on developing, marketing, and selling. One thing that becomes an obvious and necessary business requirement and expense is supporting customers post-purchase or perhaps to field inquiries. Who can do it better?

Outsource 98

Outsource Support Custom Business 98

CommLab India

MARCH 28, 2024

F rustrated customers? This might be your cue to go over your product knowledge training! Imagine your sales team confidently handling customer inquiries, highlighting unique selling propositions, and closing deals with ease. This is the power of effective product knowledge training. Lagging sales?

Knowledge 57

Knowledge Productivity Product Strategy 57

Appsembler

OCTOBER 30, 2023

With this guide on increasing product adoption, you will learn what strategies, best practices, and tools you’re currently missing out on that could make a big difference. As a result, many organizations ultimately drop the ball and lose out on potential new customers and increase sales with existing customers.

Adoption 105

Adoption Adopt Productivity Product 105

Litmos

APRIL 2, 2024

Customer expectations have also evolved – often exceeding the capabilities of overburdened customer support teams. Instant and seamless support is now considered a given for consumers seeking products and services online […] The post What’s the Business Impact of Customer Training?

Custom 52

Custom Business Training Train 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Market demand.

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Market demand.

Performance Support 52

Performance Support Services Support Custom 52

Rustici Software

APRIL 14, 2022

To be included in his list is a pretty big deal, which is why we’re excited to be behind the scenes with our Rustici Engine and SCORM Cloud products in half of these fantastic products. Supporting Fosway’s 9-Grid winners. This year, Rustici Software customers accounted for 26% of the Learning Systems finalists.

Custom 84

Custom Support eLearning Strategy eLearning 84

TalentLMS

APRIL 12, 2023

Product knowledge training has the power to boost your team’s performance and your company’s revenue. Many companies offer sales product training during onboarding. But it can be difficult for people to absorb all the information in such a short time—especially when they’re still new to the product.

Productivity 92

Productivity Product Knowledge Sales 92

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

Knowledge 52

Knowledge Productivity Product Program 52

Raptivity

APRIL 24, 2013

Good customer support complements a great product or service and enhances the overall experience. Emails have been one of the most popular support mechanisms and have long been in the scene. But lately, with the paucity of time, customers have [.]. raptivity chat email Query Resolution Support'

Support 211

Support Raptivity Custom Services 211

Rustici Software

FEBRUARY 14, 2024

One of the things that made me really interested in – and why I ultimately decided to work at – Rustici Software was the commitment to being empathetic to each other , delighting our customers and answering anyone’s question, anytime. Your support team is better than any I’ve worked with, I figured it would be an army.

Custom 80

Custom Engineering Write Blog Community 80

Instancy

APRIL 1, 2024

Sales teams equipped with extensive product knowledge and a repertoire of best practices stand at the forefront of this transformation, poised to harness AI and LLMs to redefine the way they engage with customers, manage data, and drive sales. Prioritize solutions that offer customization and scalability to meet your specific needs.

Knowledge 59

Knowledge Productivity Product Sales 59

MobileTrain

MARCH 31, 2024

From streamlining operations to maximising productivity, organizations constantly seek ways to optimise their processes. However, one often overlooked aspect of efficiency is its impact on customer satisfaction. The Intersection of Informed Teams and Customer Satisfaction Efficiency and customer satisfaction are intrinsically linked.

Case Study 52

Case Study Custom Internationalization Compliance Training 52

AbaraLMS

APRIL 6, 2020

The SaaS world for long has ignored customer services. Basic after sales services are part and parcel of every product. But, SaaS product users consider it a luxury service. This article discusses the importance of LMS customer support in the books of enterprise-level LMS licensors (vendors) and how that affects the user!

Enterprise 89

Enterprise Support Custom LMS 89

Lemonade

JANUARY 9, 2023

A merger or acquisition can generate major advantages for your financial institution, from new customers to new assets. Above all else, you need a plan that supports your people—both staff and customers. M&A can be incredibly disruptive for staff and customers, both logistically and emotionally.

Support 52

Support Custom Teach Virtual World 52

Appsembler

AUGUST 1, 2023

Unlocking Growth with Product-Led Growth (PLG) Strategy – In this comprehensive guide, we explore the power of Product-Led Growth as a revolutionary business strategy. Learn how businesses can effectively implement PLG to drive sustainable growth, enhance customer satisfaction, and outshine the competition.

Productivity 98

Productivity Product Strategy Metrics 98