Skilful Minds

APRIL 6, 2009

The topics discussed at Skilful Minds fall in a range of challenges involved in translating strategic business goals, and the complex needs of people, into exceptional experiences, for employees who provide products and services and those who consume them, whether the latter are customers, users, learners, or just plain people.

Custom 61

Custom Attention Services Discussion 61

Skilful Minds

MARCH 29, 2010

Marketing, especially social media marketing, and learning are both essential components of a dialogue strategy for customer experience design and management. A dialogue strategy builds on the assumption that companies learn more from customers when customers learn from them, and doing so benefits both.

Social Networks 49

Social Networks Social Business Social Media 49

Skilful Minds

APRIL 15, 2010

What I want to do is provide a brief history of the grocery shopper's journey, and key transformations of that journey. Tags: Customer Experience Experience Design Innovation Service Design reusable bag shopping bag shopping cart Social Business Design.

Services 68

Services Innovation Tagging Social 68

Skilful Minds

APRIL 20, 2010

Not to mention the direct costs to the grocer in providing the disposable bags. In recent years, local and state governments, grocery and other retailers, as well as many shoppers increasingly understand the environmental impact of using so many disposable bags, whether paper or plastic.

Services 44

Services Design Internationalization Innovation 44