Association eLearning

AUGUST 27, 2015

I’m not talking about customer service, but actual UX design. I had a bad user experience (UX) at a dollar store a while back. I swiped my card into the card reader to pay. A prompt told me to click “Enter,” with an arrow pointing at one of the buttons. It was on the other end of the keypad.

Social Networks 100

Social Networks Association FAQ Google 100

Association eLearning

JANUARY 3, 2018

If the learner works in customer service, they probably don’t need to know how to do payroll. Maybe they want to get out of customer service and are interested in it. It’s faster and easier to give content to everyone than to sort it by job role or experience. But faster and easier doesn’t mean better.

Learning Objects 196

Learning Objects Version Learning Objectives Customer Service 196

Association eLearning

MAY 11, 2016

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” Digitec, Instructional Designer, Jennifer Ritter wrote a blog about this recently explaining, “I now realize that I was raised with game-based learning.

Association Learning Management System 100

Association Learning Management System Blended Learning LMS CD-ROM 100

Association eLearning

JANUARY 29, 2015

What is the customer service experience? Is the customer service experience responsive? Assume you will interact with the customer service department at some point, and find out what that experience will look like. The chances of never having a problem are most likely zero. How are problems handled?

Association Learning Management System 100

Association Learning Management System Reference LMS Association LMS 100

Association eLearning

MAY 3, 2017

The most effective videos show a person what to do or what not to do, especially surrounding topics such as customer service and sales. Ben Stein is a clever man, but listening to him speak could lull the fussiest of infants to sleep. Make it realistic and the learner will better relate.

Diversity Training 215

Diversity Training Video Solution Scanning 215

Association eLearning

DECEMBER 22, 2017

The postal and express industry is a dynamic one – cost management, resource optimization, exceptional customer service delivery and the ability to adjust quickly to market changes are vital to the industry player’s success. Agility in delivery that’s driven by Quintiq’s supply chain optimization technology.

Agile 100

Agile Player Portfolio Services 100

Association eLearning

NOVEMBER 8, 2017

It’s for a new customer service/help desk system. You’d assign the theme to them and provide them with the materials from the training the other learners will be taking. That’s the information they’ll use to craft the room’s puzzles. An Example. Let’s say that your organization is rolling out some software training.

Learning Objects 178

Learning Objects Masie Conference Exercise 178