Clive on Learning

APRIL 29, 2011

Formal programmes Three programmes dominate the formal schedule: The lending essentials programme : This takes employees from day 1 to 18 months and covers all credit and customer service policies. Each new employee is supported through the programme by a team of mentors.

Communities of Practice 77

Communities of Practice SharePoint SAP Mentoring 77

Clive on Learning

MAY 21, 2013

It is not up to l&d professionals to decide what is good leadership, what is good customer service or what are appropriate values for the organisation. No organisation ever set up an l&d department so this department could then determine the direction for the organisation.

Develop 81

Develop Assessment Performance Learning 81

Clive on Learning

OCTOBER 28, 2011

Formal programmes Three programmes dominate the formal schedule: The lending essentials programme : This takes employees from day 1 to 18 months and covers all credit and customer service policies. Each new employee is supported through the programme by a team of mentors.

Communities of Practice 75

Communities of Practice SharePoint SAP Mentoring 75

Clive on Learning

JUNE 25, 2009

You'd like a 6-hour e-learning package to train customer service staff to sell over the telephone? A 2-day workshop to teach all aspects of a new company system to all employees, regardless of whether or not they will be using it? A one-hour podcast to teach manual handling skills?

Lecture 68

Lecture Customer Service Podcasts Podcaster 68

Clive on Learning

OCTOBER 1, 2008

Ron Edwards of Ambient Performance showed how sales and customer service role plays could be conducted with great realism in Forterra. Brian Bishop of Caspian Learning , showed how Teletech@Home used web conferencing to run highly authentic role plays for call centre operators based at home.

Synchronous 40

Synchronous PowerPoint Slides Customer Service 40

Clive on Learning

SEPTEMBER 23, 2008

Let's leave aside for a minute the accounting argument about what actually constitutes an investment, and just use the term in its everyday sense.

Unison 40

Unison Training Train Budget 40

Clive on Learning

MARCH 28, 2008

The problem is that your full-time e-learning team will be a monopoly supplier - and we know that doesn't always lead to the best customer service - and that, when it comes to the cuts (as it always does), that team is never going to be regarded as core to the business.

Storyboard 49

Storyboard Instructional Design Asynchronous Expertise 49