Customer Service Related Topics 
Good To Great
APRIL 26, 2011
I can also see this working really effectively for something like sustainability or customer service, where there are multiple issues at stake (environmental factors or customer satisfaction balanced against company financial concerns, for example).
Good To Great
AUGUST 16, 2011
The example I used on the webinar was that of a customer service course, which includes a topic on making a good impression. Let’s imagine you’ve already got a quiz question on this topic, which is great because it’s a really key topic area when thinking about customer service. But let’s look at the detail.
Good To Great
MARCH 3, 2011
They’ll remember the customer service course more favourably if they can learn by doing through simulations and feedback. Lesson 2: The best way to earn respect is to give respect Being an expert doesn’t make you better than someone.
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