Dashe & Thomson

FEBRUARY 10, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

Social Networks 124

Social Networks Social Social Learning Blended Learning 124

dVinci Interactive

OCTOBER 26, 2017

Arby’s Has the Learning to Support its Brand With more than 3,500 restaurants and team members ranging in age from 16 to their late 80’s, Arby’s needs to support performance in delivering a quality product and quality customer service.

Performance Support 100

Performance Support Support Customer Service Director 100

dVinci Interactive

SEPTEMBER 19, 2016

Cynthia Cornog, Director of Training Resources, Chick-fil-A. With over 2,000 locations in 43 states, Chick-fil-A has steadily grown to become the largest quick-service chicken restaurant chain in the United States. As Director of Training Resources, Cynthia Cornog provides training for the franchisees they refer to as Operators.

Custom 0

Custom Reputation Customer Service Director 0

Dashe & Thomson

DECEMBER 27, 2010

Our director of training development called us an Enterprise Training Partner today. I think it’s a tough question. Like most tough questions, the answer is probably, “Depends.” Depends on the client. Depends on the market. Depends on the communication channel. I liked the sound of that. Should I use it? Liam McCoy: Thanks for this.

Social Networks 100

Social Networks Social Learning Blended Learning Blogging 100

STRIVR

JULY 8, 2022

How do you train your front-facing customer service employees to handle challenging conversations? Unfortunately, most employees learn how to handle a disgruntled customer while on the job. They receive visual prompts as they ask questions that help them to discover the customer’s needs. . Director of Learning, Walmart.

Innovation 52

Innovation Diversity Training Simulations Customer Service 52

Learning Pool

DECEMBER 21, 2022

We congratulate Learning Pool on achieving their Certification ,” said Benedict Gautrey, Managing Director of Great Place to Work® UK. “O This was recognized with a Gold award for ‘Best CSR Strategy’ at the Stevie Awards for Great Employers 2022.

Customer Service 52

Customer Service Performance Support Director Global 52

Dashe & Thomson

FEBRUARY 25, 2011

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Properly d.

Social Networks 133

Social Networks Blended Learning Social Learning Blogging 133

iSpring Solutions

JUNE 29, 2022

A learning management system (LMS) is an online platform that enables you to streamline your corporate training, identify your team’s… Read More.

LMS 60

LMS Director Expert Sales 60

SweetRush

NOVEMBER 30, 2023

The Bridgestone team’s embrace of gamification, immersive technologies, and innovative mobile learning modalities proves that sales, product, and customer service training can be not only engaging and fun but also a competitive differentiator within a crowded marketplace,” shares SweetRush Solution Architect Danielle Silver.

Sales 82

Sales Innovation Brandon Hall Diversity Training 82

Gyrus

NOVEMBER 9, 2016

Blog #2 Customer Service Excellence during Implementation. In my last article I shared how providing good customer service should never be your goal. Excellent customer service flows naturally from a corporate commitment to excellence in all areas.

Music 145

Music Customer Service Communication Services 145

Coursera

OCTOBER 24, 2023

They explore foundational customer service skills and processes, such as root cause analysis, de-escalation, prioritization, and communication techniques. “At Tableau, we believe that data skills are critical for the future of work,” said Courtney Totten, Director of Data Skills and Academic Programs, Tableau at Salesforce. “In

Analytics 52

Analytics Customer Service Simulations SAP 52

eLearning Brothers

APRIL 10, 2017

Last week, eLearning Brother’s Executive Director of Custom Services , Bill West, hosted Richard Lowenthal of The Game Agency in a webinar discussing the benefits of games in eLearning. Eight seconds: That’s the time you have to grab an employee’s attention. Five minutes: That’s how long you can hold it.

Attention 0

Attention Games eLearning Customer Service 0

SweetRush

SEPTEMBER 14, 2023

Most recently, the team combined a WebXR conversation simulation experience powered by a custom artificial intelligence (AI) tool that responds to learner input and provides real-time feedback. I can’t wait to see what’s next as we continue to create new and improved learning experiences combining AI and immersive technology.”

Providers 75

Providers Diversity Training Brandon Hall Simulations 75

dVinci Interactive

DECEMBER 14, 2016

In reviewing these interviews, I see a growing emphasis on connecting training to customers. Leaders want their training to positively impact customers directly and through interactions with their knowledgeable sales and customer service representatives. Mike Baker, VFIS, Director, Risk Control.

Trends 80

Trends Custom IBM Training 80

Learning Pool

MAY 24, 2022

Recently, TAP team member, former Olympian and Performance Director at Danish Fencing, Laurence Halsted published his first book, ‘Becoming a True Athlete’. . In response to its continued growth, TAP identified a need for an online learning platform to help expand its work to a wider audience.

Streaming 89

Streaming Suite Project Brandon Hall 89

PulseLearning

DECEMBER 9, 2020

Tralee, December 2020 – Global eLearning solutions company PulseLearning announced today executive leadership changes as the company integrates its Custom Services business with I Am Here, the company’s global mental health and wellbeing product, which was established in 2018.

Integrate 52

Integrate Change Business Management 52

STRIVR

NOVEMBER 11, 2020

Cleo Scott, Director of Global L&D, Verizon. De-escalation training in VR worked wonders for Verizon’s customer service team in terms of building confidence to say the right things and truly serve the customer. ” Webinar: Elevating Verizon customer service. Customer use case.

Skills 98

Skills Simulations Management Virtual World 98

eLearning Brothers

JULY 12, 2018

Bill West, Executive Director of Custom Services here at eLearning Brothers, and Dr. Michael Allen, the Founder and CEO of Allen Interactions, discussed these new instructional techniques, and some ideas to increase the quality and effectiveness of eLearning. Watch webinar.

Write Blog 90

Write Blog Customer Service Articulate Director 90

Learning Pool

MAY 30, 2022

Harper takes up this role following the recent acquisition of True Office Learning , a US-based eLearning and analytics company, where she was Director of Compliance Insights and Strategy for 3 years.

Leadership 89

Leadership Compliance Training Brandon Hall Teams 89

Learning Pool

APRIL 20, 2020

Learning Pool, the Derry-based elearning solutions provider, is delighted to announce the recent appointment of Steve Sosinski as Key Account Director. I am looking forward to supporting the success they have had in the UK and bringing that unique mix of learning technologies and customer service to the US market.

Custom 52

Custom Customer Service Director Performance Support 52

eLearning Brothers

APRIL 24, 2017

In this recording of last week’s webinar, Bill West, Executive Director of Custom Services here at eLearning Brothers, and Dr. Michael Allen, the Founder and CEO of Allen Interactions, discussed these new instructional techniques, and some ideas to increase the quality and effectiveness of eLearning.

Solution 127

Solution eLearning eBook Customer Service 127

Learning Pool

MAY 19, 2022

Selection of this year’s ‘Custom Content Development Companies’ lists was based on the following criteria: breadth and quality of content developed/services offered; industry visibility, innovation and impact in the learning services training market; client representation; business performance and growth. . “

Blended Learning 88

Blended Learning Content Developer Brandon Hall Companies 88

CLO Magazine

MARCH 18, 2020

Using storytelling, humor and animation, Consumer Tire Education built project knowledge for learners while making a new creative challenge for SweetRush’s writers, designers and creative directors. The learning portal implemented allowed associates to view messages, earn awards and badges, and view community events at Bridgestone.

Content 60

Content Learning Portal Director Portal 60

Learning Pool

MARCH 15, 2021

Sam Barbee, Director of Strategic Client Development at Learning Pool said: “ Learning Pool has had the privilege to partner with ARC Fitness over the past year. And achieved a double Gold win in the Sales and Customer Service program at the Stevie Awards 2021. . It’s not all about the awards though.

LMS 119

LMS Brandon Hall Organization Performance Support 119

Engage in Learning

FEBRUARY 5, 2020

On an individual basis it can lead to lost sales, poor customer service and – ultimately – dismissal. According to the Parker review: 150 of 256 FTSE 350 firms have no directors of colour. 8 companies have nearly 25% of the directors of colour. 172 directors of colour across the firms.

Diversity Training 60

Diversity Training Director Reputation Statistics 60

Learning Pool

JUNE 25, 2021

Learning Pool is thrilled to have raised a sum of £1,000 in support of ARC Fitness’ ‘No Shame’ campaign, which saw founder and programme director, Gary Rutherford run five marathons in five days across the City. . Learning Pool was honoured to be one of the sponsors of the ‘No Shame’ campaign.

Support 74

Support Brandon Hall Director Exercise 74

Continu

MARCH 1, 2019

Customer Contact East. Frost & Sullivan’s conference is aimed at customer service and customer contact executives, so it includes lots of high-level breakout sessions. While much of the conference is focused on customer experience, you’ll also find service-focused sessions. Smart Customer Service.

Conference 40

Conference Captivate Customer Service Authoring Tools 40

Jay Cross

MARCH 2, 2011

I was incensed by the shoddy service. I ask for the email address of the CEO or marketing director. I wish these characters had to compete for customers rather than ride their franchises. Why am I not surprised? On January 28, I flew United 181 from Boston to San Francisco. First Class. No one did.

Customer Service 43

Customer Service Services Custom Director 43

Learning Pool

JUNE 15, 2021

The company has also been at the forefront of launching next-generation learning technology products and has received multiple awards for outstanding customer service. John Dolan, Managing Director, Cardinal Capital Group said: “Learning Pool has been a great growth story for CCI. public-sector customers. Picture detail.

Compliance Training 83

Compliance Training Brandon Hall Director Global 83

CLO Magazine

OCTOBER 2, 2018

Division 1: Gold: Chis Bower, Global Director, GM Center of Learning, General Motors. Silver: Elizabeth Collins-Calder, Director, Leadership Development, Suffolk. Silver: Blaire Bhojwani, Senior Director, Learning Innovation, Hilton. Silver: Mike Blanchette, Senior Director, Sales Acceleration, Veeam. CLO of the Year.

Blended Learning 68

Blended Learning Director CLO Easygenerator 68

STRIVR

FEBRUARY 18, 2021

Jeremy Bailenson, Founding Director, Stanford Virtual Human Interaction Lab. We’ve also heard how the virtual character helped put a “face to the voice” of customers on the other end of the customer service line. Cleo Scott, Director of Global L&D, Verizon. The value of practicing with presence.

Conversation 98

Conversation Tools Virtual World Training 98

CLO Magazine

AUGUST 1, 2018

Division 1 (for organizations with more than 10,000 employees): Chris Bower, Global Director, GM Center of Learning, General Motors. Customs and Border Protection. Division 2 (for organizations with less than 10,000 employees): Elizabeth Collins-Calder, Director, Leadership Development, Suffolk. THE INNOVATION AWARD.

Blended Learning 60

Blended Learning Director Easygenerator CLO 60

Avilar

JULY 21, 2023

After 30 years, a director at a family-owned business moved to a competitor. Later, I became a manager and then a director, reporting to the CEO/owner from the satellite office I ran. I liked the work and the customer service. How did the firm’s lack of progress and succession plan prompt Amy to leave?

Voice 81

Voice Culture Leadership Companies 81

Learning Pool

APRIL 20, 2021

Louise McElvaney , Director of People and Performance said: “Obtaining the top accreditation from Best Companies during a particularly challenging time is a tremendous achievement. And achieved a double Gold win in the Sales and Customer Service program at the Stevie Awards 2021. . It’s not all about the awards though.

Classes 98

Classes Brandon Hall Specialist Survey 98

Learning Pool

DECEMBER 15, 2020

Commenting on the sponsorship, Gary Rutherford, Founder of ARC Fitness said: Thank you Learning Pool for believing in the important work we do at ARC Fitness and mostly for believing in our ability to grow and progress our much-needed service. With Learning Pool’s help, the future looks pretty bright.

Services 94

Services Performance Support Security Customer Service 94

Engage in Learning

FEBRUARY 5, 2020

On an individual basis it can lead to lost sales, poor customer service and – ultimately – dismissal. According to the Parker review: 150 of 256 FTSE 350 firms have no directors of colour. 8 companies have nearly 25% of the directors of colour. 172 directors of colour across the firms.

Diversity Training 41

Diversity Training Director Reputation Statistics 41

HT2 Labs

JUNE 5, 2019

We’ve been admirers of HT2 Labs’ products for a long time and are excited to be working even more closely with a team who share our passion for innovation; creating positive business impact and driving customer service. The combined product roadmap we’ve drawn up means that we can make that future available to customers right now.”.

Diversity Training 75

Diversity Training Brandon Hall Analytics Solution 75