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Customer Service Mediocrity – Part II – Who’s Getting It Right

Jigsaw Interactive

Customer service might look different between industries depending on the nature of goods and services they offer. Some customer service values are universal. We’ll look at this by comparing and contrasting three highly-rated customer service US companies with three who have received among the poorest ratings.

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6 Tips To Improve Customer Service With Online Training

Docebo

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Ensure your top-selling items are always well-stocked, and you might consider adding to the category with companion items or upgraded options. If your units per transaction are rising but your sales total is not, customers are likely stocking up on sale items without contributing to your bottom- line.

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8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Adaptability.

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Be a Stock Photography Model!

Trivantis

We’ve written a lot about the importance of choosing the right images for your e-Learning projects and suggested some sources for economically priced stock photography. But what if you don’t want to spend hours searching for the perfect stock photo, or you just can’t find one that demonstrates your industry? Avoid Cliché Poses.

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8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

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Top 10 Free Stock Image Sites for E-Learning

E-learning Uncovered

If you can’t afford the popular stock image sites, you might think you’re only option is to take your own photos. In recent years, there has been a huge surge of free stock image sites that offer photos, vector graphics, and even videos! Here are my top 10 free stock image sites for e-learning, along with a few of my favorite finds!

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