Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

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TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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Creativ Technologies

MAY 26, 2021

Customer experience is a crucial issue for companies that focus on training programs for it. This is because the way customer representatives deal with your customers decides their purchase decisions. The customer service training makes sure that employees provide a pleasant service.

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Rustici Software

SEPTEMBER 16, 2021

What do a pandemic, a weeping coffee maker and customer service have in common? I now feel like I belong to an insurance club I never wanted to join, but I also have an even deeper appreciation of stellar customer service , even in times of great stress. Being a good customer is good customer service.

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Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

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Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. In this program, you’ll learn job-ready skills to excel in customer service and receive a Professional Certificate from CVS Health to showcase your proficiency.

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Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Dashe & Thomson

JANUARY 27, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Online Video: the Perfect Social Learning Tool? Free online video is creating new global communities, granting their members both the means and the motivation to step up their skills and broaden their imaginations.

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Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

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Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

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CommLab India

NOVEMBER 6, 2018

Videos on customer-service skill development can be an ideal complement to ILT sessions. Videos demonstrate to your employees how to convey the intended message effectively.

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CommLab India

OCTOBER 30, 2017

Check this blog to know how you can develop the customer service skills of your sales force, using videos.

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Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

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Mindflash

MARCH 13, 2018

Customers make the world go round. Businesses are being challenged to give customers what they want, when they want. And, if one company doesn't meet their needs, customers are passing the almighty dollar to another more worthy vendor. If you haven't figured it out by now then you're behind the eight ball.

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TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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Infopro Learning

FEBRUARY 10, 2021

Today providing good customer service can give your organization a huge competitive advantage. You might be surprised to hear that some of the most successful customer service training programs don’t focus on products or services. The program also lightened the workload of their customer service teams.

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Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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Association eLearning

MAY 3, 2017

Additionally, the total number of hours of video watched on YouTube each month is 3.25 With the popularity of online videos and the increased emphasis on microlearning, it just makes sense to use videos in eLearning. Videos are more engaging and memorable than text. Videos can provoke discussions.

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Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

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Ed App

JANUARY 24, 2019

Are you one of the many organizations ready to make customer service training a top priority? Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. This is handy in customer service training and evaluating how meaningful the information is to them.

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Paradiso

OCTOBER 24, 2023

The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

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Think Orion

NOVEMBER 29, 2023

Online video consumption continues to grow, and it’s no secret that the market for online courses is enormous. The video-on-demand market worldwide is projected to reach a revenue of US$159.90 Video is quickly becoming the standard e-learning format. But what is a video course? billion by 2023.

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Infopro Learning

MAY 21, 2021

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Using a One-Size-Fits-All Approach.

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Aptara

DECEMBER 13, 2023

This is where interactive video-based learning shines, offering a dynamic and effective approach to enhance learning outcomes. Engaging Learners with Interactive Videos: Best Practices Interactive video-based learning is designed to make the learning process engaging and interactive.

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cogentys

SEPTEMBER 12, 2013

A humorous eLearning Icebreaker highlighting the importance of customer service training in the workplace. Feel free to download the video and use it in your next eLearning course or live training. click link to visit website for full episode, links, other content and more!]. Animation - Relevant & Fun!

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Webanywhere

OCTOBER 21, 2022

A recent trend in the world of learning is to ask employees to create videos. What are employee-generated videos? Employee-generated videos are videos that brands use in their learning development efforts created by their employees. There are various reasons to use employee-generated videos.

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Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

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fewStones

APRIL 6, 2023

Animated videos are very effective tools that you can use in eLearning. Animated videos help engage the learner, keep them interested , and help create memorable learning moments for all types of learners. These videos give people the chance to visualise concepts that may be difficult to understand through text.

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BrainCert

JULY 17, 2023

Learning management systems (LMS) are becoming increasingly popular for learners and educators alike, but they can only be as effective as the video hosting platform they use. This guide will discuss the importance of video hosting for enhancing the online learning experience and help you find the right video hosting platform for your needs.

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Raptivity

SEPTEMBER 10, 2014

Let’s take the case of video learning. What is video learning anyway? Jadin, Gruber and Batinic say that “Video-based e-lectures offer interactive learning and more vivid and personalized forms of self-regulated learning.” In his classes, Bergmann says, students can’t just “watch the video and be done with it.”

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Infopro Learning

JULY 9, 2021

In addition, having the ability to answer any questions is critical to delivering quality customer service. Providing reference materials, short videos, printable PDFs, or posters can also be valuable tools employees can use while on the job if they need to refresh their memories.

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Atlantic Training

MARCH 23, 2014

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. It also discusses certain skills of customer service like “eye contact” and “mood assessment” that will assist in providing the best possible service.

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BrainCert

JUNE 19, 2023

Two commonly used tools in the realm of online education are video conferencing platforms and virtual classrooms. In this blog post, we will explore the differences between video conferencing platforms and virtual classrooms, helping educators make informed decisions about which tool best suits their instructional needs.

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Infopro Learning

JANUARY 21, 2021

Quality service is one of the critical factors today’s consumers consider before making a purchase. This has led many organizations to look for ways to improve customer experiences. This includes methods such as scenario-based learning or interactive video-based content.

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