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Delivering Excellent Customer Service through Training

dVinci Interactive

Delivering Excellent Customer Service through Training The key to customer retention at international franchise chain Duck Donuts is more than simply providing a delicious product. It’s about baking in extraordinary customer service with every transaction.

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The Sound of Silence | Social Learning Blog

Dashe & Thomson

For an excellent illustration of this problem, check out this great example provided by the always-interesting Cathy Moore (click the image to launch the Flash player): Courtesy of [link] So, why does narration in eLearning frequently do nothing more than parrot back what’s written on the screen? And you’d be wrong.

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The Return of the (Digital) Native | Social Learning Blog

Dashe & Thomson

Providing training to them in a way that reflects their preferred way of learning is a challenge that no company can afford to ignore. Already, the first classes of DNs have entered the workforce. Download the whitepaper » Blog this! Download the whitepaper » Blog this!

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Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

Cammy Bean’s latest blog post provides many ideas as well as real-life examples for Using Social Media for Learning. Wikis are an easy place to start the promotion of collaborative learning spaces, and clients seem to be willing and able to accept this informal tool into their everyday lives. However, wikis are only the tip of the iceberg.

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Web-Based, Instructor-Led, EPSS? Train Your Client On Training.

Dashe & Thomson

You can play nice and develop whatever type of training your client wants, whether it provides tangible value or not. This article by Tom Kuhlman provides some great tips on helping your client see training differently. What are some good ways to push back on a client whose mind is already made up? Download the whitepaper » Blog this!

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Hey, That's Social Learning!

Dashe & Thomson

The band director provides a safe environment and plenty of opportunities. Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet.

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Hey, That's Social Learning! | Social Learning Blog

Dashe & Thomson

The band director provides a safe environment and plenty of opportunities. Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet.