New to Captivate, just downloaded trial. Trying to record a video demo (talking head to overlay on a presentation). Seems like I’m on track, but as soon as I start to record, captivate freezes or quits. Every time. Mac running 10.14.2 with 16 gig ram and at least 30 gig hd space. captivate 11.0.1.266. Any ideas? I want to like this, there must be a fix…
Hi, we had the same problem recently and it came down to a Logitech program that recently installed itself, called Logitech Capture.
Or try another similar capture program if you are using a different webcam.
We uninstalled Logitech Capture, and Video Demo worked perfectly.
Seems to be a clash.
Hope this helps.
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Ok…. So I think I solved the issue and I don’t think it will be popular. I tracked it down to my OS and reinstalled it. After reinstalling the WHOLE OS I was able to use the Video Demo feature.
I’m a Windows 10 user and I have the same issue. None of the support from the techs I had last week worked so I am unsure what to do next. Any ideas?
I am running it as an administrator and I have reinstalled it and applied all the windows updates so…..
Hi, we had the same problem recently and it came down to a Logitech program that recently installed itself, called Logitech Capture.
We uninstalled Logitech Capture, and Video Demo worked perfectly.
Seems to be a clash.
Hope this helps.
Attachment
Hey, I have a problem with the video demo crashing (before it even creates the project), too! I’ll be interested to see what Adobe says.
Are you using the MAC version of Captivate?
No, Windows on PC.
Here’s a thread where I’ve been posting about my issue: https://forums.adobe.com/message/10786570#10786570
Perhaps it could be of help to you.
Hi, we had the same problem recently and it came down to a Logitech program that recently installed itself, called Logitech Capture.
We uninstalled Logitech Capture, and Video Demo worked perfectly.
Seems to be a clash.
Hope this helps.
Attachment
I am having the same issue. I am running MAC OS version 10.14.2. I have 16 gig of RAM and 112 gig of free disk space. I am unable to record video demos or software simulations. I was using the product with an earlier version of the MAC OS (High Sierra) without problems. The issue seems to have started once I upgraded my operating system. I have contacted Adobe Tech Support and they are looking at the issue. Stay tuned…
Hi, did you ever figure out what the cause was? Thanks!
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