Jay Cross's Informal Learning

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Get Out of the Training Business

Jay Cross's Informal Learning

Survivors will develop and present agendas for change while things are in flux. My assistants will become the director of sales readiness and the director of competitive advantage, respectively. We are scrapping lengthy program development projects in favor of quick-and-dirty rapid development.

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Training from the Back of the Room

Jay Cross's Informal Learning

Teachers are the font of all the right answers - hardly a stance for developing critical thinking. A training director told his sales trainers that henceforth their bonuses would be calculated as a percentage of their former trainees’ sales. .&# Teachers coerce pupils to learn rather than motivate them to learn.

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Change or die

Jay Cross's Informal Learning

A Harvard MBA and Princeton undergrad, he has been improving business processes since developing the first business curriculum for the University of Phoenix three decades ago. He has spoken with executives, marketers, entrepreneurs, chief learning officers, sales staff, instructional designers, HR directors, bankers, and academics.

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