Jay Cross

AUGUST 28, 2012

In the Hierarchical organization, employees were the only people who received corporate training. A wise Collaborative organization focuses its efforts where they’ll have the most impact. They have set up social networks for alumni and help them keep up with new developments. Second post in a series. Who’s going to be involved?

Collaborative Learning 61

Collaborative Learning Collaboration Compliance Training Social Networks 61

Jay Cross

AUGUST 5, 2012

Jesse Segers at the Antwerp Management School wrote about The problem with the 70:20:10 rule in leadership development yesterday. Organizations do over-invest in formal programs but that’s only part of what’s going on. They can be targeted toward developing particular skills. The 70, 20, and 10 are clearly not independent.

Leadership 53

Leadership Learning Behavior Instructional Design 53

Jay Cross

JANUARY 16, 2013

Specifically, we were particularly interested in the conditions that were required for volunteer contributors to drive an learning-focused organization’s agenda, and improve things for participating learners and teachers. ” As this idea took form, we reflected more on how learning and organizations work. My main contribution.).

Wiki 79

Wiki Pipes Wikipedia Theory 79

Jay Cross

NOVEMBER 20, 2013

Helps with career development. ” “My managers helps me understand how my work impacts the organization.” ” Managers’ scores have been rising across the organization. .” ” “My managers helps me understand how my work impacts the organization.”

Skills 43

Skills Google Behavior Score 43

Jay Cross

MARCH 25, 2014

I propose that CLOs adopt the Net Promoter Score® methodology developed by Fred Reichheld at Bain & Company and Satmatrix. The prime directive of any organization is to create customers. The Net Promoter Score shows how the organization is doing in terms all managers and workers can understand. Just Jay'

Metrics 79

Metrics Score Survey Internet 79

Jay Cross

DECEMBER 23, 2011

What emerged was the Agile Software Development Manifesto.” On January 6, 2001, at a mountaintop ski resort in Stoos, Switzerland, another group is meeting to talk, ski, and discuss how to make the philosophy underpinning Agile a management practice beyond the realm of software development. ” Source.

Agile 44

Agile Software Emergent Search 44

Jay Cross

AUGUST 7, 2009

Navy, many old-style organizations were “built by geniuses so they could be run by idiots.” Organizations that don’t learn can’t keep up. Developing more informed marketing partners. Developing more informed marketing partners. Learnscapes are the factory floor of knowledge organizations. Like the U.S.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Jay Cross

JULY 7, 2013

From extensive fieldwork, the Institute for Research on Learning developed seven Principles of Learning that provide important guideposts for organizations. When we develop and share values, perspectives, and ways of doing things, we create a community of practice. Develop new practices with an appreciation of the old.

Communities of Practice 85

Communities of Practice Community Learning Research 85

Jay Cross

APRIL 6, 2013

Unfortunately, a lot of organizations aren’t using online learning to its full potential, and the results at those organizations reflect that. Only when all three learning components are implemented together will a learning and development department see superior results. The 10: improving the outcomes of formal learning .

Blended Learning 44

Blended Learning Performance Support Coaching Internet 44

Jay Cross

MARCH 21, 2012

What opportunities and challenges does this create for corporate learning organizations? How do those insights also help to make better decisions around current learning challenges the organizations involved in the exercise are facing? To answer questions like these, you have a escape your current mindset. This is social business.

Social Networks 51

Social Networks Compliance Training Exercise Predictions 51

Jay Cross

JANUARY 7, 2013

An increasing number of organisations, independent of size, nature or location, will acknowledge that their traditional training and development models and processes are failing to live up to the expectations of their leaders and workforce in a dynamic and global marketplace. Charles Jennings. Clark Quinn.

Internet 63

Internet Predictions Confluence Performance Support 63

Jay Cross

SEPTEMBER 21, 2015

Real Learning is for people and small groups of colleagues who are taking their professional development into their own hands. For nearly half a century, I’ve helped learners through Learning & Development but L&D only reaches a small sliver of the workforce and their approach is episodic. No instructors, no classrooms.

Knowledge Worker 36

Knowledge Worker Learning Brain Project 36

Jay Cross

FEBRUARY 3, 2013

Organizations. Transformation happens at the boundaries of organizations, not the center. Organizations are like LP records: the outer edge is moving fast but the center hardly moves at all. People are organizing by networks instead of groups. outsiders coming into your organization). Future organizations.

Social Networks 59

Social Networks Mashups Mash-up Social Network 59

Jay Cross

FEBRUARY 27, 2012

We’re software nerds, change agents, standards developers, experience designers, game developers, and problem solvers. At UTAOU, we were more into developing platforms than programs. Self-actualizing organizations, meta coaching , international coaching federation, mindlines. Mindmapping. Story Borrowing.

Cognitive 68

Cognitive Toys Coaching Diversity Training 68

Jay Cross

APRIL 6, 2013

You will need to become a champion for the new approach to developing talent in the organization. You must convince your sponsor that managers and supervisors are the linchpin to developing new talent. Let them be the sherpas of both employee and career development. Managers have to learn how to develop their people.

Blended Learning 47

Blended Learning Performance Support Mash-up Mashups 47

Jay Cross

NOVEMBER 15, 2011

Keeping up with the accelerating pace of change calls for rapid cycle times (think daily) and small, self-organizing teams (think agile development). Working in teams, sharing and collaborating across silos and organizations challenge normal ways of work, recruiting, and learning. Think flexible workforce.

Privacy 68

Privacy IBM Leadership Outsource 68

Jay Cross

NOVEMBER 22, 2011

To this end, a company with a service orientation cannot be designed and organized around production processes; it must be designed and organized around customers and experiences. The problem is that the organizations that generated all this wealth were not designed for this. They were not designed to listen, adapt and respond.

Services 51

Services Business Network Doc 51

Jay Cross

JUNE 28, 2011

Advance the state of the art in customer interactions by developing innovative strategies, models and standards. Through the integration of these conversations with academic research and emerging business trends, we develop innovative business strategies and operational models. The Customer Experience.

Oracle 41

Oracle Yahoo PDF Microsoft 41

Jay Cross

NOVEMBER 29, 2013

MindTime can create maps of your organization that reveal the invisible thinking forces that are moving you forward or holding you back. The CLOs reported that most learning was technical and focused on skills; training enables the organization to operate. Also incorporate our roll-up of individuals’ development plans.”.

Scanning 68

Scanning CLO IBM ASTD 68

Jay Cross

FEBRUARY 12, 2011

I have reframed how I help organizations get things done. The accelerating rate of change forces everyone in every organization to make a choice: learn while you work or become obsolete. Working smarter embraces the spirit of agile software, action learning, social networks, and parallel developments in many disciplines.

Xyleme 65

Xyleme Social Networks Theory Firewalls 65

Jay Cross

JANUARY 23, 2012

It makes so much sense to conduct this after new hires understand what makes the organization tick. Whenever possible, let the work environment organically teach employees as much as it can and at their pace. If you share my interest in mashing up agile development and corporate learning, you may want to check out Unmanagement.net.

Mash-up 71

Mash-up Mashups Technology Simulations 71

Jay Cross

JUNE 17, 2013

Most organizations have left informal learning to chance. Most organizations are effectively telling people, "You’re responsible for your development. Most organizations are effectively telling people, "You’re responsible for your development. This is crazy-making. Good luck." Just Jay'

Learner 44

Learner Enterprise Learning Objects Learning Objectives 44

Jay Cross

JANUARY 18, 2013

. “This paper offers a vision of how management — with the help of learning and development (L&D) professionals — can make learning from experience and conversation more effective, complementing formal learning to make the whole program more powerful. The potential is great. Here is my sales pitch. Pass it along!

vendor 38

vendor Reference Sales Conversation 38

Jay Cross

SEPTEMBER 12, 2011

Two weeks ago I wrote our advisory board that I foresaw a customer spring: Business organizations are lagging reality. My colleagues and I have identified 21 optimal behaviors to enable front-line managers and professionals to prosper in 21st century organizations, e.g. delight customers, nurture serendipity, and re-model.

Custom 40

Custom Social Media Social Networks Facebook 40

Jay Cross

OCTOBER 18, 2010

We foresee a convergence of the “people disciplines” in organizations. As the pieces of companies become densely interconnected, the differences between knowledge management, training, collaborative learning, organization development, internal communication, and social networking fade away.

Social Networks 48

Social Networks Social Network iPad Upgrade 48

Jay Cross

MARCH 19, 2012

Orders from the top of the organization kept everyone on the same page. It can also help us make decisions for our organizations. RESPOND: Support the work; Connect people; Share experiences; Develop tools. Effective organizations are starting to look more like inverted pyramids. Inverting the Pyramid.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

JULY 12, 2011

A new CEO with a grand vision of social networks, openness, innovation, experimentation, and continuous improvement is not enough to turn a large organization around because she’s saddled with a legacy culture. Business organizations still need to perform their classical functions: making sales. Not everything has changed.

Leadership 63

Leadership Social Networks Network Knowing Doing Gap 63

Jay Cross

APRIL 11, 2013

Organization. development team. with all teams active in developing, commissioning, or implementing. Develop a mix of. Use easy-to-use development tools to create. Develop infrastructure. That’s the problem: the world changes; yesterday’s best practices persist. and Process. Infrastructure.

Compliance Training 41

Compliance Training Virtual Classroom Low Cost Blended Learning 41

Jay Cross

FEBRUARY 8, 2012

Even after people accepted that informal learning is the primary way people learn to do their jobs, few corporate training organizations lifted a finger to do anything about it. Smart organizations will get good at it. Organizations must provide the scaffolding that focuses on discovery, practice, sharing, and reinforcement.

Social Networks 68

Social Networks Network Social Network Wiki 68

Jay Cross

NOVEMBER 15, 2009

A social media consumer, HBS professor, MIT research scientist, and author, McAfee focuses on how emergent social software platforms are benefiting enterprises, and how smart organizations and their leaders are making effective use of them to share knowledge, inspire innovation, and enable decision making.

KM 38

KM Social Networks Authoring Tools Case Study 38

Jay Cross

APRIL 9, 2013

Enterprise Application Integration (EAI), the melding of ERP, SCM, CRM, PLM, and what-not into one all-encompassing application, is a major step forward, but it doesn’t link the organization with those outside the firewall such as partners and suppliers. Business organizations are moving up the ladder a notch to MetaIT. Grid learning.

Business 40

Business Metrics Simulations Firewalls 40

Jay Cross

APRIL 20, 2010

The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. s not a separate function so much as another way of looking at how we organize work. Workscaping helps people grow so that their organizations may prosper. Workscapes are pervasive.

Micro-Learning 46

Micro-Learning Knowledge Worker Attitudes CLO 46

Jay Cross

MARCH 13, 2011

Instead of acting like it’s not there, we should shape our organizations to nurture it. 70/20/10 learning concept was developed by Morgan McCall, Robert W. Lombardo at the Center for Creative Leadership and is specifically mentioned in The Career Architect Development Planner 3rd edition by Michael M. Eichinger.

Performance Support 72

Performance Support Expertise Internet Behavior 72

Jay Cross

SEPTEMBER 20, 2011

Organizations are becoming organic. You have to develop an approach for making sense of this sea of information and knowledge. In an organization, I feel that this process of seeking out and sharing meaning is a responsibility of enlightened social citizenship. . You can’t pick this up in a workshop. Time has sped up.

Social Networks 55

Social Networks Jive Diversity Training Social Network 55

Jay Cross

AUGUST 22, 2015

Build lessons on learning how to learn into the organization. The list appears in ASTD Handbook: The Definitive Reference for Training & Development , 2nd edition. Provide feeds for what’s going on in the team, the department, the company, the industry, and technical disciplines. People confuse learning with school.

Social Networks 36

Social Networks Mash-up Mashups ASTD 36

Jay Cross

NOVEMBER 3, 2009

The ability to predict, develop, and equip people for their tasks is becoming less likely. Increasingly, organizations are requiring greater personal responsibility for problem-solving and innovation. What is a learning organization to do – and how can technology help?

Case Study 38

Case Study Metrics Organizational Learning Agile 38

Jay Cross

MAY 27, 2009

WordCamp San Francisco is a conference organized by the creators of WordPress for users and developers. Everyone from casual users to core developers participate, share ideas, and get to know each other. The continuous progress in power and ease of use testify to the power of open source software development.

Open Source 36

Open Source Conference Track Blogging 36