Performance Learning Productivity

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Exploiting The Link Between Employee Development & Customer Engagement

Performance Learning Productivity

This post is adapted from a commentary written for the Spark Interactive / ClerkWell 2012 Digital Customer Experience Report – an annual industry report that focuses on customer engagement and how businesses are using digital means to build closer relationships and interact with their consumers.

Custom 159
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2015 Top Tools for Learning

Performance Learning Productivity

Evernote is the frontal lobe of my ‘external brain’ (where Google Search is probably the rest of my digital cerebral cortex). Together with my colleagues in the Internet Time Alliance , I use Skype as our principal digital ‘glue’ to share and learn is a continuous flow. It’s certainly a tool that works for me.

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70-20-10: Origin, Research, Purpose

Performance Learning Productivity

The opportunity for L&D is to add value by making available the resources, people, expertise and digital tools to support and accelerate the 70-20 learning that happens every day and everywhere. The 70-20 learning of today’s workforce is largely self-directed. Just look at the web searches you have done in the last week.

Research 130
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Start with the 70. Plan for the 100.

Performance Learning Productivity

We identified a performance challenge (often presented as a ‘training problem’) and then decided whether the solution should be face-to-face or digital. In the past we’ve usually started with the ‘10’. In other words, do we develop class/workshop or eLearning. This simple binary option approach will not deliver optimum value.

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Learning is Behaviour Change: why is it often so hard to help it happen?

Performance Learning Productivity

Creating great learning experiences in the moment - whether in a classroom, workshop or digitally - is a relatively easy task, but ensuring that short-term ‘learning’ becomes embedded and results in behaviour change is more difficult. It is one of the major challenges learning professionals face.

Change 273
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70-20-10: Origin, Research, Purpose

Performance Learning Productivity

The opportunity for L&D is to add value by making available the resources, people, expertise and digital tools to support and accelerate the 70-20 learning that happens every day and everywhere. The 70-20 learning of today’s workforce is largely self-directed. Just look at the web searches you have done in the last week.

Research 176
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Heading towards high performance

Performance Learning Productivity

The traditional L&D infrastructure came out of HR/IS requirements for digital record keeping, and the first learning management systems were essentially extensions of these HR systems. They were filing and scheduling systems for training, with no real support for any flexible learning.