Call Centers Seek out Axonify at Call Center Week to Transform Culture through Learning
Axonify
JUNE 23, 2015
With all of these factors at play, the typical call center director is desperately looking for a way to help their overwhelmed agents enjoy their day-to-day work. High staff turnover, tardiness, absenteeism and low engagement rates among agents make it difficult for directors and managers to meet their business objectives.
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