bozarthzone

MAY 12, 2014

We have piles of status reports and documented standard operating procedures and what have you, and still, data says we spend a quarter of our time looking for something—or someone—with the information we really need. We need to do better, not at documenting what people do, but how they get things done.

Knowledge Management 61

Knowledge Management Standards Report Problem 61

bozarthzone

AUGUST 15, 2012

"By sharing what we are doing and how we are learning, we distribute the tacit knowledge otherwise so hard to capture; invite feedback and encouragement from others; invite others to learn with us; document our work and learning for future use; and tie our learning to the efforts of others.

Communities of Practice 60

Communities of Practice Community Social Knowledge 60

bozarthzone

JULY 19, 2016

Get clear on what really goes on there, as opposed to what you might hear in a meeting or via document review. “When you’re looking at ‘converting’ classroom training to an online format, try to actually get to the classroom event. Then work on ways to bring the richness—and maybe even fun—to the worker’s online experience.”

Classroom 56

Classroom Online Customer Service Convert 56

bozarthzone

FEBRUARY 26, 2016

Or include the answer in whatever TPS-reportish document you submit. So: Come to #lrnchat (Thursdays 8:30 pm ET, 5:30 pm PT, Friday 12:30 pm AEDT) and tell us what you learned that day. Or put the question on a post-it stuck to your office light switch and ask yourself as you leave at the end of the day. Just take a minute to answer it.

Learning 74

Learning Conversation Music Attention 74

bozarthzone

MAY 23, 2011

They likely don't think to document it on their TPS reports, or include it on a time sheet, or maybe even mention it to anyone else. Here's the thing: What happened in #blogchat last night goes on all the time in workplaces. People say they're having a problem and ask coworkers or others for help.

Social Learning 97

Social Learning Social Social Networks Twitter 97

bozarthzone

FEBRUARY 12, 2009

Here are some of the sacred training cows I tipped in Atlanta: --Much of what we call 'e-learning' would be much more useful if distributed as text documents. --The While I hope the presentations provoke thought more than ire, I know that I sometimes ruffle feathers -- often, I suspect, by hitting too close to home.

Training 40

Training Train Customer Service Instructional Design 40

bozarthzone

OCTOBER 20, 2020

Note that the original image contained a wide gray area between the document and the prompts at right, making the image bigger than it needed to be and making the user’s eyes jump from document to prompts and back. A friend new to accessibility had asked for help getting started.

SnagIt 88

SnagIt Virtual Classroom Photo eLearning Guild 88