Dashe & Thomson

article thumbnail

The Snowball Effect: Documentation and Training for Global ERP Systems

Dashe & Thomson

So, the company scribes (Instructional Designers and Documentation Specialists) and their SMEs created materials in their native tongue and sent them along to another company to translate into the 2 nd language. Finally the documents were ready for end users…and then there were changes to SAP… again, and again, and again.

Global 175
article thumbnail

Measuring Project Success: Thoughts for the Training Professional.

Dashe & Thomson

The ISO 9000 compliance team cries “success” if the documentation is complete. And by that I mean, documentation, documentation, documentation. And make sure it is documented and clearly understood how to escalate those issues up the chain of command, if you have to. Preparation, preparation, preparation.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What's the ROI on Quality?

Dashe & Thomson

If they can’t manage details with their own documents or products, how can you trust them with yours? Do misspellings, poor punctuation, spacing errors, misused words, passive voice and dangling modifiers make you worry about that company’s ability to be thorough, accurate, and meticulous with your company’s learning products?

Quality 102
article thumbnail

Three (More) Keys to Better Performance Support

Dashe & Thomson

When I click on Help, I get several options: I’ve spent plenty of time using the Documentation repository. But once you start using more advanced functions in Wufoo, the documentation only takes you so far. So, the really useful stuff is provided by other users.

article thumbnail

The Death of the Traditional Web: Implications for Self-Directed Learning

Dashe & Thomson

While the “document Web” (as author Ben Elowitz terms the old-style Web) shrank by 9 percent overall, Facebook consumption increased by 69 percent, essentially stealing time from everything else. Because of the second problem with the document Web: limitless depth.

Web 227
article thumbnail

Rx for SMEs

Dashe & Thomson

SMEs have a ton of work to do and generally keep their heads down until all work is done — defining requirements, documenting processes, testing, collaborating on training content, and training end-users. Clients will often ask what I see as the biggest risk or roadblock to end-user readiness.

article thumbnail

Rx for SMEs | Social Learning Blog

Dashe & Thomson

SMEs have a ton of work to do and generally keep their heads down until all work is done — defining requirements, documenting processes, testing, collaborating on training content, and training end-users. Clients will often ask what I see as the biggest risk or roadblock to end-user readiness.