So i have been working on an e-Learning Methodology Toolkit – basically a set of documents and templates that will help my team structure the way they work – improving the overall analysis, design and deliverables we produce ! can’t say i have created all the documents from scratch – i have gathered some and produced others. Part of my role here at work is to put a bit of structure into our e-learning development process.  Not to mention reduce our timeframes for development !!

We produced 10 e-learning modules in 2 languages, support documentation, trainer packs, and an updated e-campus site in under 2 months ! The solution consisted of a suite of support documents and e-learning lessons (4 main components: Pre work e-Learning, Trainings, Practical Labs and After Care Support) to support the immediate rollout and future trainings by the business trainers and by the champions out in the business. The first project i handled was quite a complex one – supporting the rollout of a new system to users across The Netherlands.  Lots of work !

Our team uses a wiki to document our design and development processes, something I wrote about in a short column for the eLearning Guild’s Learning Solutions magazine. kept this conversation pretty generic; I think these reasons apply to documentation for any kind of group, not just instructional designers or e-learning developers. Tags: Wikis documentation eLearning Guild Learning Solutions This weekend I was imagining a conversation between two people about the benefits of a wiki. This overlaps quite a bit with the reasons in my article, but it’s a more fun

Documents Focusing on People, Not Documents: Information is not limited to ‘Documents’ but expanded to Discussions Information is ‘pulled out’ of people instead of ‘put in’ to documents. At the same time, documentation increases People vs. Everyone* owns

There are a lot of softwares out there for document sharing. The UI is beautifully done and it gives the user/reader the impression he can almost scroll through the pages of a document. Although Issuu offers some interactivity (sharing, bookmarking, commenting) it is a pity they only accept pdf-documents. Just take a look at the educause But graphically speaking Issuu says it all. For a complete range of formats you need to go to Scribd or ...

It permits up to eight people to work simultaneously on the same document. Among its features are: No account required The only really real-time collaborative editor on the web Edits highlighted in author's color Infinite undo history Syntax highlighting for editing code Every keystroke backed up A chat box All you do is open a document and flick the code to those in your group who will participate collaboratively. Check it out: http://etherpad.com/ ...Tags: The JavaScript, web-based collaborative real-time editor, EtherPad, the latest version, became available to all on 3 February 2009.

The people who staff the organization processes of internal help desk, external help desk (technical support), and inbound and outbounds sales. A call center employees formal learning program should have the following: Learning Goals application of new content Program Goals measurable results (number of calls resolved in first call, etc.) cost reduction (due to high turnover) Desired Results minimize choking under pressure .