E-Learning Provocateur

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The beauty of customer education

E-Learning Provocateur

It’s not so much about pushing product, although the positive impact of customer education on revenue and retention is well documented. .” I think those two observations describe customer education in a nutshell. It’s about empowering your customers to make informed decisions and deepen their connection to your brand.

Custom 105
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Roses are red

E-Learning Provocateur

For example, if we refer to the Tap furnaces unit of competency documented by the Australian Department of Education, Skills and Employment, we see elements such as Plan and prepare for furnace tapping and Tap molten metal from furnace. It is something that is performed. Our friends in vocational education have already this figured out.

Agile 363
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Similar but different

E-Learning Provocateur

” As per that extract, the document frequently uses the word “skills” in conjunction with the word “qualifications”, and I fear they’re being conflated. A skills passport could combine a person’s qualifications across VET and higher education to more effectively demonstrate their skills to employers.”

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The 4 lessons Kid Fury teaches us

E-Learning Provocateur

Document your policies. I’m not 100% convinced that a formal Social Media Policy is necessary – especially if your Employee Code of Conduct is up to scratch – but in any case, you need to document what your employees can and can’t do on social media. Why was he leaving anyway?

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7 tips for custodians of capability frameworks

E-Learning Provocateur

Consider your capability framework an organic document. So be agile: Launch the not-yet-finished-but-still-quite-useful framework (MVP) now. Then continuously improve it. Evolve or die. It is never finished. As the needs of the business change, so too must your people’s capabilities to remain relevant. Sing from the same song sheet.

Tips 177
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The dark side of gamification

E-Learning Provocateur

The concerns that many people have over Grand Theft Auto are well documented. What is less documented, however, is the undesirable influence that work-based games can have on your employees. In practice, however, it’s gone over like a lead balloon. Games may reinforce the wrong mindset. Games can contaminate motivation.

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Informal first

E-Learning Provocateur

It is well documented that the vast majority of learning in the workplace is informal. According to extensive research undertaken by the Center for Creative Leadership: • 70% of learning occurs “on the job” • 20% of learning occurs by interacting with other people.

Informal 254