Living in Learning

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From Workflow Documentation Springs Exemplary Performance

Living in Learning

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience.

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Positioning EPS: Consider A Novel Non-technology Approach

Living in Learning

If all you ever did was automate workflow documentation…something that already has to happen…you could look at that as a first phase EPS implementation. And by the way, I just whacked documentation costs by over 60%! And say, ”Look Ma, no technology! AGILE EPSS Performer Support Agile design EPS rapid content development'

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PERFORMANCE INSIGHTS: An Insight-Powered, Critical-Thinking Engine

Living in Learning

L&D owns a monster up-front search task to allow research and curation of source content for training…we read and watch videos…we cut & paste…we use SnagIt…we rewrite…we share documents to collaborate with colleagues and/or approvers/SMEs…we glean roughly 2% actionable information after confirming value and relevance.we

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Designing a Learning & Performance Portal

Living in Learning

Given the amount of information we all have to deal with daily and the documented loss of up to 85% of knowledge gained from training within three weeks, it is no wonder mistakes happen. Where we would like to be is giving them an efficient resource where reference knowledge is readily accessible.

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Discovery Methodology for a Learning Continuum

Living in Learning

The purpose of this document is to provide a guide for accomplishing discovery that defines attributes of a learning environment, in particular, the work context – when and where learning moments of need are manifest.

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Change Leadership: When Change Management Is Not Enough

Living in Learning

Rigorous testing procedures, validation, and documentation are required. Process – Business Policies, Business Process Definition & Documentation, Task & Sub-Task (Methods & Procedures), Workflow Efficiency, Operational & Job Design, Operational Roles & Responsibilities, Process Improvement, etc.

Change 113
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Spoiled By Instant Gratification – Fact or Fiction?

Living in Learning

of a100-page document? How many times have we bad-mouthed a copying machine for taking an entire 30-seconds for burning a copy [and stapled I might add.]