Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. A positive experience, on the other hand, has the power to boost your sales, increase customer loyalty, and ensure the future success of your organization.

Customer Service 159

Customer Service Services Custom Simulations 159

Axonify

MAY 13, 2016

Knowledge sharing has always been an important part of the workplace. Historically, organizations have relied heavily on tenured employees and legally required documentation to help people do their jobs. However, as organizations continue to go global and roles become more and more complex, this dated approach just doesn’t work anymore. The best information remains locked away in the minds of your top performers, only to walk out the door when they leave the company.

Knowledge 109

Knowledge Social Networks Confluence Kaplan 109

Kineo

MAY 13, 2016

Research says that nearly 60% of front-line managers underperform in their first two years in the role. And that's despite a slew of training and development solutions available in the market for leaders and managers. So what's going wrong?

Research 100

Research Roles Market Solution 100

Axonify

MAY 13, 2016

Knowledge sharing has always been an important part of the workplace. Historically, organizations have relied heavily on tenured employees and legally required documentation to help people do their jobs. However, as organizations continue to go global and roles become more and more complex, this dated approach just doesn’t work anymore. The best information remains locked away in the minds of your top performers, only to walk out the door when they leave the company.

Knowledge 100

Knowledge Social Networks Confluence Kaplan 100

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Learning

Kineo

MAY 13, 2016

Research says that nearly 60% of front-line managers underperform in their first two years in the role. And that's despite a slew of training and development solutions available in the market for leaders and managers. So what's going wrong?

Research 100

Research Roles Market Solution 100

Learning with e's

MAY 13, 2016

George was locked inside his own head. He couldn't get out. He didn't want to get out. He was quite comfortable, locked inside his own head. The inside of his head felt safe and secure. Everything inside his head was familiar. Outside his head it looked like a scary world. George sat there with his own thoughts, playing games inside his mind. He never played with the other children, even when they asked him.

License 47

License Creative Commons Streaming Photo 47

CDSM

MAY 13, 2016

Learning at Work Week 2016. Next week from 16 th to 22 nd May 2016 is Learning at Work Week, this is an annual awareness campaign organised by the Campaign for Learning since 1999 [1]. The campaign aims to spotlight the importance and benefits of learning and development for staff and organisations. It is out to promote an inclusive approach to opportunities for all to learn, upskill and develop to lead highly rewarding careers.

Pedagogy 43

Pedagogy Social Media Leadership Learning 43

Growth Engineering

MAY 13, 2016

Do you want to play a game? Well you’re in luck because we’ve just launched our latest learning game – Bubble Blaster! You can try a free demo here to see how it works. The game has just been added as a template on Genie , our game-based content authoring tool. If you’re not familiar with Genie, it’s designed to make the creation of learning games as quick and easy as can be.

Games 40

Games Templates Score Slides 40

iSpring Solutions

MAY 13, 2016

0. Shared. iSpring is an e-Learning development tool that enables educators to take e-Learning to a completely new level. With this comprehensive software, course authors can build presentations with audio narrations, create vignettes, embed interactive images, seamlessly integrate screencasts, and even create quizzes. Read more ».

Case Study 32

Case Study Study Education Screencast 32

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How can we actively engage learners 24/7, on their level and according to their interests, while respecting their learning styles? It’s not impossible. In this guide: Explore how to transform traditional, one-way videos into two-way interactive learning experiences Understand different types of artificial intelligence (AI), including - Generative vs.

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Everwise

MAY 13, 2016

It’s no secret we are a pet crazy society. Not only have we racked up millions of views on YouTube videos of our furry friends, we’re now increasingly bringing them into the workplace. About 22%-25% of companies currently allow employees to bring pets, according to a survey by Banfield Pet Hospital , an increase from 20% of companies in 2008. We aren’t talking about only tech giants either.

Policies 32

Policies Toys Liability Study 32