Thu.Jul 24, 2014

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Leveraging 70:20:10 with Performance Support

Living in Learning

'The “intention” behind the design and development decisions we make, while being based on agile practices, CANNOT exclusively focus on rapid development of training or learning content. Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority.

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50 Things to do Before You’re 11¾

Jane Hart

'No, this post isn’t about workplace learning! But if you have young children (or grandchildren) you might like this National Trust project for children to achieve badges for completing 50 outdoor activity tasks. I’ve embedded the YouTube trailer below, and here’s the link to the 50 Things website, where you and/or your children can sign up.

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Game Element: Construction and Creation

Kapp Notes

'When you are considering creating a learning experience using a game or parts of games, one type of element you can add is the Construction/Creation element. Utilizing resources to build or create something new or unique requires thinking, creativity and the ability to plan several steps ahead (all items high up on Maslow’s Hierarchy). There are several game examples that use the concept construction for game play.

Games 180
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Social Collaboration Techniques to Enhance Learning

Origin Learning

'The organization is a social place. You seldom function in isolation. Workplaces in particular require you to perform tasks in conjunction with your peers, advices and suggestions from your seniors and inputs from those subordinate to you. In such a scenario, it becomes imperative to work collaboratively. Collaborative working may be thought of as a collective effort to solve a problem at hand.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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20+ eLearning Tools and Resources

DigitalChalk eLearning

'Sometimes building online courses can be a little more difficult than it seems, so why not have one place you can go to find the resources and help you need? We have compiled a list of different resources and applications to help you build your courses quickly and easily. Whether you are looking for a SCORM, audio, or video application, let us help!

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Saffron seminar to herald Knowledge Management 3.0

Saffron Interactive

'Saffron Interactive, leading innovators in the learning technology sector, are preparing to unveil their new vision for the future of the enterprise knowledge-base at the 2014 Learning Live show in Bishopsgate from 10-11th September. Saffron’s seminar will demonstrate how the power of the semantic CMS can unlock the latent people power in your organisation.

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How Your Company Can Use eLearning to Achieve Great Customer Service

OpenSesame

'Due to the bad reputation customer service can receive, many people dread having to call their service providers for fears of such a situation, which can have an adverse affect on your company. There are two ways in which this fear of customer service can be harmful to you and your company. The first reason is if a customer has a need to call you but is afraid to, then you are unable to help them.

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Easily track learner performance in your systems with ProProfs API

ProProfs

'With ProProfs, you can easily share and receive information by working with our API. You can integrate your systems to seamlessly perform a number of tasks, one of which is tracking the progress of learners. Using our API, you can track learners without ever logging into ProProfs. You can instantly receive updated records of all the new users who have registered to your classroom.

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4 Unbeatable Solutions for Retail Customer Service

OpenSesame

You are doomed to face conflict. It sounds harsh, but it is the unfortunate reality for those working in customer service. No matter how excellent you are at your job, someone at some point is going to direct their anger toward you. The customer is not in fact always right and the responsibility for breaking that news to them, and ensuring they leave happy and are willing to return, falls to you.

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Internal content necessity: Updated employee handbooks

Aptara

Internal content necessity: Updated employee handbooks. Every organization of any size has a need to publish, no matter its industry. Internal materials are vital, with documentation and guidebooks forming the bedrock on which company policies are built. What happens if these documents are out of date or, worse yet, never get created in the first place?

Content 40
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How Your Company Can Use eLearning to Achieve Great Customer Service

OpenSesame

Due to the bad reputation customer service can receive, many people dread having to call their service providers for fears of such a situation, which can have an adverse affect on your company. There are two ways in which this fear of customer service can be harmful to you and your company. The first reason is if a customer has a need to call you but is afraid to, then you are unable to help them.

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ASTD Los Angeles – Panel Discussion Episode #3 – Successful LMS Implementation

cogentys

'Final thoughts from our panel of industry experts Franz Villa, Joy Gemberling and Jo Lynn Feinstein for a lively panel discussion. Click here for a free trial of a Learning Management System you. [click link to visit website for full episode, links, other content and more!].

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Why Comcast (and Maybe Your Company!) Needs eLearning

OpenSesame

'By this time you’ve probably heard the story, and maybe even the actual recording , of the Comcast customer service representative aggressively refusing to end AOL Vice President Ryan Block’s Comcast service. If you haven’t heard it, it is difficult to summarize the condescending and angry tone the Comcast rep was using with Block during the nearly 20 minute phone call (only 8 minutes of it are recorded and uploaded) in which Block pushed the limits of patience while trying to cancel his cable

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HIA Technologies Turns a New Chapter in Interactive Learning

HIA Technologies announces the launch of Qvio™️ interactive video platform for learner-driven, AI-enabled, education. Viewers get instant answers to their questions directly from videos, interrupting when needed, and getting an author-validated answer!

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Mobile Learning: A Designer’s Guide to Fighting Learner Distraction

SHIFT eLearning

'One of the biggest issues in eLearning is distractions. The brain is constantly bombarded with stray thoughts even when users exert great self-control. The problem is yet more pronounced in mLearning, as devices themselves may cause distractions such as phone calls, email alerts, and the knowledge that the user could easily be doing something different.

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Ultimate List of Online Course Providers

LearnDash

'Chances are that at some point you have considered taking an online course (or perhaps you already have). The process for finding the right course is similar for most people, which goes something like: 1. Open a browser. 2. Go to Google. 3. Search for “topic” +online course. Naturally, the more popular offerings work their way to the top.

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