(Business2Community.com) -- Successful businesses recognize the importance of quality leadership. Having skilled mentors at hand to encourage and engage contact center employees can make or break desired performance levels. While many supervisors and managers are natural leaders, others may struggle when required to praise or discipline employees. Coaching plays an important role in the success of each team or department, and contributes to the overall success a company. Call center coaching skills training teaches supervisors and managers how to connect with employees. MORE >>

My Session at the Great Ideas Conference 2013 This year’s Great Ideas Conference will be held March 10-12, 2013 at The Broadmoor in Colorado Springs, CO.  I am especially excited for this tenth anniversary, because I will be co-presenting “Next Generation Learning: GAME ON! The Power of Online Games and Why Associations are Playing Along” [.]. MORE >>

In the beginning of the year, TechSmith conducted a Small Business Test Drive, inviting four businesses to test Camtasia  in their business setting for four weeks. Each week, we asked them to share their experiences with us by way of written responses, screencasts, photos and video. Loudpixel , a social media research company, is one of the companies that participated in the initial trial run. We caught up with Allie Siarto, Loudpixel Co-Founder and Director of Analytics, after a year of using Camtasia. TechSmith: What are your big goals for the upcoming year? Here is her current analysis:  . MORE >>

On Being a Senior Engineer – excellent post. If you make anything, go read it. Structured Content First – excellent presentation from Stephen Hay. Mosaic – great app to make some cool photo books for the holidays. Your Code May Be Elegant… “a good engineer is not the one who knows how to build the most advanced system, but the one who knows when not to build that system.” ” TWiB MORE >>

Do you remember one of the earliest lessons we were all taught in grade school? If you want to play with others, you have to share. It’s funny how so many of the lessons we learned then, apply to business today. One of the traits that most successful businesses have in common is the ability to share. Information, data, lessons learned – all of these are crucial components to share with the rest of the organization. Smaller companies have an advantage in this regard, as sharing information may simply require an all-hands meeting. For larger corporations, it’s more difficult. Until now. MORE >>