Is training really the answer? Ask the flowchart.
Making Change
MAY 7, 2013
'Here’s a flowchart that will help you identify the best solution to a performance problem, whether it’s a job aid, a workflow improvement, training, or something else. It’s based on action mapping , my streamlined approach to instructional design. First, download the flowchart. Then consider watching the following 8-minute video, which walks you through a short discussion with a client, showing you how some quick questions can save you days of unnecessary training development.
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