I remember many years ago being told of the important difference between process and content. It was applied in that context to managers, the inference being that management is a process that can be applied to any domain. In other words, if you’re a good manager, then you can do a good job wherever you’re asked to apply your skills, whether that’s a school, a hospital, a retail chain or an engineering company. was always sceptical, but I got the idea. Having said that, from time to time I have had the luxury of developing learning materials relating to my own specialities in workplace learning.