Kathy Sierra has a great post on making instruction manuals useful. Or even exciting. This is how performance support is supposed to work. If only manufacturers would do the math on the ROI of treating customers to a learning path MORE >>

Now that I posted about Better Questions for Learning Professionals , I've been receiving questions via email from a variety of people. That's great! like getting interesting questions. Some of them I just respond with an email. But, I'm going to try to make a practice of creating blog posts around some of the questions. Here's a recent one to get me started: Is it mandatory to use SCORM while developing an E-learning Software? SCORM is as close as you get to Mandatory in the world of eLearning. More than that is most often not expected and can cause you integration problems. MORE >>

This is a follow-up to Informal Learning and Performance Technology. I've created this diagram to show a rather simplistic representation of how you would conduct an analysis to determine where informal learning might fit in to your MORE >>

Informal learning is not some new option to toy with. Rather, it's a response to a new world of business, a new contract with workers, a new definition of knowledge, and an incredible philosophy and technological conglomerate known as MORE >>

Jay Cross' Informal Learning Blog, InformL pointed me to this blog post about the need for manuals and the problems with them. The diagram says it all, really. My PhD work included mental models, and the research is robust: that with MORE >>